The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Very long delay for delivery of a stone for baking bread, which was obviously not in stock. No problem contacting customer service. The 2 products delivered, stone + cake tin, are of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Although the product is of high quality and the delivery was reassuring, with hyper-protected packaging (a huge cardboard box containing several protective cartons like nesting dolls), we had to wait several weeks to receive the goods. No commercial gesture was mentioned despite the long wait...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
Too bad we had to wait more than 3 months and that there is no stock even though the product is online.
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Acheteur Vérifié
Rating: 4 out of 5
Bread hutch a bit pricey, but it's made in Europe, so I'd have preferred the strip glued to the inside of the movable wooden slats to be more solid in use.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad for the quality of the immersion heater, I'm on my third in 4 years.
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Acheteur Vérifié
Rating: 4 out of 5
Quality + delivery = you're top
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time 6 weeks. I would have liked to know when ordering that the item was out of stock.
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Acheteur Vérifié
Rating: 4 out of 5
+ More packaging and cardboard than product.
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Acheteur Vérifié
Rating: 1 out of 5
I never received the order !!!!!
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Acheteur Vérifié
Rating: 4 out of 5
Always satisfied with TOM PRESS
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Acheteur Vérifié
Rating: 2 out of 5
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
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Acheteur Vérifié
Rating: 4 out of 5
one of the 60 pots delivered was broken. The packaging was not sufficient. Order prepared by Florian B.
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Response from tompress.com
Hello, I have informed the after-sales service of this breakage. Please send us a photo so that we can make the necessary arrangements. Best regards and best wishes.
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Verifizierter Käufer
Rating: 1 out of 5
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
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Acheteur Vérifié
Rating: 4 out of 5
too long to heat up too bad
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Acheteur Vérifié
Rating: 4 out of 5
Good integrity of the packaging, good use of the product. I'm satisfied, I just got the wrong size!
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Acheteur Vérifié
Rating: 4 out of 5
The product does not correspond to the order: the hose measures only 1.50m instead of the advertised 3m and corresponds only to diesel fuel, whereas it was advertised as all gases. Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
I thought I would receive it quickly
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Acheteur Vérifié
Rating: 4 out of 5
Good performance.
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Acheteur Vérifié
Rating: 4 out of 5
no evaluation on the material it's a gift
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, uncomplicated assembly, not yet in use.
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Acheteur Vérifié
Rating: 4 out of 5
Professional quality, always on target
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Untested customer service
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Acheteur Vérifié
Rating: 4 out of 5
The capper comes with a different calibre of sleeve, but no instructions. Assembly is not complex, but for a neophyte it's not obvious. The operation is easy, but the bottles have to be centered by eye" and their removal is a bit tricky. A sturdy product nonetheless.
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Verifizierter Käufer
Rating: 2 out of 5
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
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Response from tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Long delivery time (6 days)
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
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Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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verified buyer
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The replacement blade I received was 2 cm too long (52 cm instead of 50 cm on the order), which meant I had to cut and drill it.
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Acheteur vérifié
Rating: 4 out of 5
Delivery without telling me the day and time. Delivered to the wrong address and the driver dropped off the goods and left. We didn't see him. Luckily the neighbor warned us that the goods were outside.
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Acheteur vérifié
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
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Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras fast delivery products ok
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and compliant products, it's a shame that 2 jars were broken on unpacking, especially as this order was a present for my daughter's birthday.
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Response from tompress.com
Hello, did you note this on the delivery note? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad late delivery due to missing item, should have been warned good dialogue with sav
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Acheteur Vérifié
Rating: 4 out of 5
Very well selected quality product
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