The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The packaging is too light for a heavy product such as an electric tomato press. We had to refuse the parcel as the central part of the machine was missing. The box had suffered a little in transit, being too light, and the various parts were not very well packed.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
Very nice socca plate, diameter 32, unfortunately non-existent in the diameter 34 ordered.
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Acheteur Vérifié
Rating: 2 out of 5
The delivery took place a long time after the order, without any explanation.
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Acheteur Vérifié
Rating: 2 out of 5
delivery made without knowing it, my daughter did not open the package, there were four broken bottles, inside the box not much to protect the bottles, no bubble plastic.
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Compratore Verificato
Rating: 2 out of 5
I am forced into a low review because since the purchase I have not heard back and the goods have not arrived, yet.
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Response from tompress.com
Good morning, we proceeded to open a complaint with the courier company as soon as you reported the mishap to us. We will do our best to resolve the problem. We are at your disposal. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 2 out of 5
3 months late and no commercial gesture
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Acheteur Vérifié
Rating: 4 out of 5
Delay too long
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Acheteur Vérifié
Rating: 4 out of 5
Carrier really not serious
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery bravo
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Acheteur Vérifié
Rating: 4 out of 5
Product complies with the description, the cooking times indicated seem low in use.
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Acheteur Vérifié
Rating: 4 out of 5
I am not satisfied with the quality because when they come out of the dishwasher they remain tanned. The food in the pan sticks. I am disappointed with my purchase. Y.Portier.
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Acheteur Vérifié
Rating: 4 out of 5
overall,well
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Acheteur Vérifié
Rating: 2 out of 5
6 months for delivery !!!! A very late birthday present.
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Response from tompress.com
Hello, We apologize for the disruption to our supplies at this time of year. Kind regards.
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Acheteur Vérifié
Rating: 4 out of 5
Impeccable tool (I've used it to make chestnut jam), just needs a little instruction; it's not complicated though, but often a few tips come in handy!
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Acheteur Vérifié
Rating: 2 out of 5
Ordered in April and received in October! No compensation How can I be satisfied?
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Response from tompress.com
Hello, We apologize for the exceptional situation. However, I would like to point out that we have taken care of the second shipment for your order. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Parcel on its way for 10 days.
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Acheteur Vérifié
Rating: 4 out of 5
Good service nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
It's a pity that delivery is inundated with paper advertising as unwelcome as that of supermarkets...
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time a little long. But the product purchased is of high quality.
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Acheteur Vérifié
Rating: 1 out of 5
poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
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Response from tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
order quickly delivered, complies with my request, quality products
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Acheteur Vérifié
Rating: 2 out of 5
the product is compliant, but there are no assembly and operating instructions supplied with the tank. I had to contact the company several times to obtain information about the delay problems (5 months). To top it all off, a delivery cancelled on the pretext of a faulty address and re-delivered with the same information... a birthday present arrived after the party: disappointment...
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Response from tompress.com
Hello, We understand your disappointment and are sorry, we did the best we could under the circumstances, the package was noted refused by the carrier, organizing a representation was not simple. I will send you the assembly instructions by e-mail immediately. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
cold reception
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Acheteur Vérifié
Rating: 4 out of 5
Hello, you sent me 5 crates of 60 bottles, whereas the order was for crates of 75 bottles. As for the quality of the crates themselves, I have nothing to complain about, it seems excellent.
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Response from tompress.com
Hello, Do you have 15 floors? Please do not hesitate to contact our customer service department at 0563714499 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Product conforms to my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
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Response from tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Average delivery time because product not available as expected. We had to call Tompress to find out. A note from them would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
Good products m
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Acheteur Vérifié
Rating: 4 out of 5
Excellent products. Impeccable packaging. The only problem with delivery is that only the day is specified, but not the time, which means you have to be there all day.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I find that there's too much play between the screw and the crown of the press's ratchet system. It's a shame that you can't just change the crown.
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Acheteur Vérifié
Rating: 4 out of 5
I'm still waiting for delivery of two bins for storing potatoes.
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery and satisfactory products
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Acheteur Vérifié
Rating: 4 out of 5
Not much more to say
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Acheteur Vérifié
Rating: 4 out of 5
A dented box.
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Response from tompress.com
Hello, is the flavoring still usable? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
We ordered a lever-operated puree grinder and were very disappointed because the holes are too large, which means that we get a lumpy puree. We wanted to replace it with a classic vegetable grinder but you refused to take it back, so we bought elsewhere. If the diameter of the holes had been indicated, we wouldn't have bought! You are therefore responsible.
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Response from tompress.com
Hello, depending on the variety of potato, you can increase the cooking time to obtain a smoother result and incorporate hot milk. As the item is used, it is not possible to return it at the purchase price. Best regards.
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