The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
We had a delay on the delivery following a restocking, if I had not phoned I would not have known. It would be appropriate to send an email or letter to warn of the delay in delivery, I think .....
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery not yet tested
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Acheteur Vérifié
Rating: 4 out of 5
Screw caps do not conform
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Response from tompress.com
As soon as you feel resistance, stop immediately, otherwise you risk crushing the lugs. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
sorry but I still haven't received my order!
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Response from tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
it's a pity that the item ordered was out of stock and that the fact was not mentioned when the order was placed. This year's jams will be paraffin-free.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur vérifié
Rating: 2 out of 5
Order tracking is poor...
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Acheteur Vérifié
Rating: 4 out of 5
geodis didn't let us know it was coming...strange oversight! but luckily, I was there....
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Acheteur Vérifié
Rating: 4 out of 5
Super
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery, well packaged product, meets my expectations
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Acheteur Vérifié
Rating: 1 out of 5
Still not received.....
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Response from tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied although the locker presents some lacks of painting but put in a cellar that will not be seen A remark also on the order with an e-mail of thanks but without indicating a delivery period a little too long to wait without news.... in spite of everything I will recommend gladly
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Acheteur Vérifié
Rating: 4 out of 5
I'm very happy.it's a pity that I didn't have the totality of my order which I modified to have the right to my promotion.otherwise for the customer service a liver and fortunately that once I fell on a lady not friendly at all when I inquired about my order which had been made several months ago. This lady told me I was cancelling your order so that was the end of the matter.
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to say: the order was correct
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Acheteur Vérifié
Rating: 4 out of 5
Product comfort as described
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
product problem solved very quickly with olivier very satisfied with product
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Acheteur Vérifié
Rating: 4 out of 5
I noticed a delay in delivery. When I asked how long it would take, I was told that an item was missing, and that they couldn't deliver what wasn't there.
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Response from tompress.com
read the GTC Madame". In the General Terms and Conditions
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Acheteur Vérifié
Rating: 4 out of 5
- Delivery postponed by 2 months ...
- Great merchandise: flexible but simple temperature programming, virtually no cleaning, very small folded volume - But the response from customer service (23/07) to whom I asked where the product was made:
C'est une fabrication française. Whereas it's made in China under an American license."
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Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
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Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Order received with breakage and I have not been reimbursed for the breakage that was caused.
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Response from tompress.com
Hello, The refund was made this morning. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
On the whole, everything went very smoothly from order to delivery. One small point of improvement concerned the packaging of the Electric Fruit and Tomato Press n°5. Some of the accessories were not sufficiently packed, and with transport marks and a few small dents were visible (probably due to transport and the shock between the large motor and the accessories).
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Acheteur Vérifié
Rating: 2 out of 5
The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.
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Acheteur Vérifié
Rating: 4 out of 5
WELL
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Acheteur Vérifié
Rating: 4 out of 5
Very friendly customer service: due to a supply problem, understandable during the Covid, the product arrived a few months after the order on the site. Customer service waited until we were back from vacation to initiate delivery.
The product itself: I had to screw back the latch, which was badly positioned to close the door, and straighten one of the hinges.
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Acheteur Vérifié
Rating: 4 out of 5
Hello Tom ptess I regret one thing delivery is too slow
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Acheteur Vérifié
Rating: 4 out of 5
not yet received colissimo delivery problem thank you
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Acheteur Vérifié
Rating: 4 out of 5
Time-consuming delivery.
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Acheteur Vérifié
Rating: 4 out of 5
super store, fast and efficient service.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, do you have the same terrine in a larger size? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Parcel problem satisfactorily solved by your services
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Acheteur Vérifié
Rating: 4 out of 5
nothing to report
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Acheteur Vérifié
Rating: 2 out of 5
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
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Acheteur Vérifié
Rating: 2 out of 5
delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was thrown over my hedge and landed in my garden. Fortunately, nothing broke in the shipment. I don't know whether it was the delivery man or a neighbor who received my order by mistake. I didn't like this kind of delivery so much that I didn't complain to Colissimo. It seems that many delivery incidents occurred during this period.
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Acheteur Vérifié
Rating: 4 out of 5
Refused parcel because of broken glass!
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Acheteur Vérifié
Rating: 4 out of 5
Good book
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur vérifié
Rating: 4 out of 5
The delivery driver gives no indication of the time of delivery
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Acheteur Vérifié
Rating: 4 out of 5
This is the first time I've ordered from TOMPRESS; overall, I find them to be a serious company. I'll be able to say more when I place future orders.
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