The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
- Delivery postponed by 2 months ...
- Great merchandise: flexible but simple temperature programming, virtually no cleaning, very small folded volume - But the response from customer service (23/07) to whom I asked where the product was made:
C'est une fabrication française. Whereas it's made in China under an American license."
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Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
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Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Order received with breakage and I have not been reimbursed for the breakage that was caused.
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Response from tompress.com
Hello, The refund was made this morning. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
On the whole, everything went very smoothly from order to delivery. One small point of improvement concerned the packaging of the Electric Fruit and Tomato Press n°5. Some of the accessories were not sufficiently packed, and with transport marks and a few small dents were visible (probably due to transport and the shock between the large motor and the accessories).
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Acheteur Vérifié
Rating: 2 out of 5
The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.
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Acheteur Vérifié
Rating: 4 out of 5
WELL
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Acheteur Vérifié
Rating: 4 out of 5
Very friendly customer service: due to a supply problem, understandable during the Covid, the product arrived a few months after the order on the site. Customer service waited until we were back from vacation to initiate delivery.
The product itself: I had to screw back the latch, which was badly positioned to close the door, and straighten one of the hinges.
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Acheteur Vérifié
Rating: 4 out of 5
Hello Tom ptess I regret one thing delivery is too slow
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Acheteur Vérifié
Rating: 4 out of 5
not yet received colissimo delivery problem thank you
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Acheteur Vérifié
Rating: 4 out of 5
Time-consuming delivery.
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Acheteur Vérifié
Rating: 4 out of 5
super store, fast and efficient service.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, do you have the same terrine in a larger size? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Parcel problem satisfactorily solved by your services
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Acheteur Vérifié
Rating: 4 out of 5
nothing to report
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Acheteur Vérifié
Rating: 2 out of 5
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
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Acheteur Vérifié
Rating: 2 out of 5
delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
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Acheteur Vérifié
Rating: 4 out of 5
The parcel was thrown over my hedge and landed in my garden. Fortunately, nothing broke in the shipment. I don't know whether it was the delivery man or a neighbor who received my order by mistake. I didn't like this kind of delivery so much that I didn't complain to Colissimo. It seems that many delivery incidents occurred during this period.
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Acheteur Vérifié
Rating: 4 out of 5
Refused parcel because of broken glass!
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Acheteur Vérifié
Rating: 4 out of 5
Good book
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
The delivery driver gives no indication of the time of delivery
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Acheteur Vérifié
Rating: 4 out of 5
This is the first time I've ordered from TOMPRESS; overall, I find them to be a serious company. I'll be able to say more when I place future orders.
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Acheteur Vérifié
Rating: 4 out of 5
order received quickly, well packaged, and without problems
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Acheteur Vérifié
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
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Acheteur Vérifié
Rating: 4 out of 5
Just a delay on the scheduled time
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Acheteur Vérifié
Rating: 4 out of 5
The cocotte from a well-known Italian brand is made in Turkey and this is not mentioned in the description on the website. The price after reduction is the normal price" observed on online sales on a reputable site. I thought I'd made a bargain
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Response from tompress.com
I've been had
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Acheteur Vérifié
Rating: 4 out of 5
perfect product . wait and see since the stone has only been used once
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say thank you
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Verifizierter Käufer
Rating: 4 out of 5
Haven't tried everything yet!
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Acheteur Vérifié
Rating: 2 out of 5
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
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Verified Buyer
Rating: 4 out of 5
It took a few weeks for TomPress to get one part of my order (I assume COVID had disrupted supply chains). I made an online inquiry through their website as to the status of my order and was informed of the delay. As soon as they had the item, my order was despatched to me and delivered in its entirety. They appear to have an extensive product range of robust equipment.
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Acheteur Vérifié
Rating: 4 out of 5
The insect killer lamp has already stopped working. I need to replace the bulb
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time far too long
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Acheteur Vérifié
Rating: 4 out of 5
The service provided by your sales team's availability and dedication is top-notch.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
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Response from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
very well
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Acheteur Vérifié
Rating: 4 out of 5
The visual quality/price ratio is good, but we'll have to check how long it lasts in use.
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Acheteur Vérifié
Rating: 4 out of 5
Good product
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Acheteur Vérifié
Rating: 4 out of 5
I'm not sure of the accuracy of the temperatures displayed.
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Acheteur Vérifié
Rating: 4 out of 5
Very good equipment as usual. The description corresponds well to the product. Easy to use and secure. Easy to clean.
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