The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Very happy on delivery, fast and very professional and present assistance. The goods received I expected something more sincerely, hive corners missing roof not stable and anti-Varroa plate non-existent. Quality price very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the product
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
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Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
delivery and compliant product
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Acheteur Vérifié
Rating: 2 out of 5
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
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Acheteur Vérifié
Rating: 4 out of 5
Ras everything was fine thank you
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Acheteur Vérifié
Rating: 4 out of 5
Remarkable customer management from SOPHIE
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Acheteur Vérifié
Rating: 4 out of 5
La Poste is not an ideal delivery method for Belgium.
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Compratore Verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
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Acheteur Vérifié
Rating: 4 out of 5
Fast service tresbibproduct
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time not respected + 8 weeks compared to what was planned Otherwise the dough machine works very well. I tried the spinach raviolini, but couldn't get the filling right. I'll get the hang of it in time.
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Compratore Verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
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Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
products as described
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Acheteur Vérifié
Rating: 1 out of 5
Undelivered
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Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The spatula looks more like a beater than a spatula! the photo is not good! Otherwise to be seen in use...
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Acheteur Vérifié
Rating: 4 out of 5
Very long delivery time ( 8 weeks ! ).
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time was very good, no negative surprises this time with last year a late delivery due to the supplier .
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I propose a small modification to facilitate the filling of the press: fix the 2 columns on the base with 2 additional nuts hidden in the aluminum tubes and put wing nuts at the top of the crossbar; thus, one can remove the piston and the crossbar and easily fill the press. Also find a system which prevents the tank from turning on the base...
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Acheteur Vérifié
Rating: 4 out of 5
Very good, just as I expected.
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Acheteur Vérifié
Rating: 4 out of 5
Long delivery time
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and very nice product I recommend
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Acheteur Vérifié
Rating: 4 out of 5
20 days for delivery, for an item in stock, is too long.
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Acheteur Vérifié
Rating: 4 out of 5
Items as ordered. Good follow-up. Delivery a little slow, but that's probably due to the situation.
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Acheteur Vérifié
Rating: 2 out of 5
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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Acheteur Vérifié
Rating: 4 out of 5
Order/delivery time too long but good follow-up. Very good product
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Acheteur Vérifié
Rating: 2 out of 5
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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Acheteur Vérifié
Rating: 4 out of 5
Good quality product
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
because of the covid we had to wait 2 months to receive the order a commercial gesture would have been welcome
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Acheteur Vérifié
Rating: 2 out of 5
too long to wait
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Acheteur Vérifié
Rating: 4 out of 5
Delivery in two months, too bad this was not specified when ordering
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Acheteur Vérifié
Rating: 2 out of 5
I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.
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Acheteur Vérifié
Rating: 4 out of 5
Hello unfortunately the button was broken
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Response from tompress.com
Hello, I invite you to contact our after-sales service to report this incident at [email protected] or +33563714499. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
Very disappointing delivery service. Stop the post office
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Acheteur Vérifié
Rating: 4 out of 5
Good product
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed. most of the pits remain in the cherries!!!!
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Response from tompress.com
Hello, Is the tab positioned correctly? Aren't they too ripe? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Well, too bad the rolling mill didn't go so fast. Do you give discounts to customers who are thinking of buying other items (lava stone and maybe more, I also make jars and vacuum-packed preserves and I want to smoke even though I'm clutching my barbecue)?
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] to discuss your requirements. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The problem is that I've been forced to accept this incomplete shipment because you weren't able to send me the limewood worktops (Ref: patpla80 ); And when you do receive them I'll have to pay extra postage.
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