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A
Rating: 4 out of 5
20 days for delivery, for an item in stock, is too long.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Items as ordered. Good follow-up. Delivery a little slow, but that's probably due to the situation.
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A
Rating: 2 out of 5
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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A
Rating: 4 out of 5
Order/delivery time too long but good follow-up. Very good product
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A
Rating: 2 out of 5
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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A
Rating: 4 out of 5
Good quality product
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
because of the covid we had to wait 2 months to receive the order a commercial gesture would have been welcome
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A
Rating: 2 out of 5
too long to wait
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A
Rating: 4 out of 5
Delivery in two months, too bad this was not specified when ordering
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A
Rating: 2 out of 5
I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.
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A
Rating: 4 out of 5
Hello unfortunately the button was broken
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Response from tompress.com
Hello, I invite you to contact our after-sales service to report this incident at [email protected] or +33563714499. Best regards.
A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
Very disappointing delivery service. Stop the post office
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A
Rating: 4 out of 5
Good product
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A
Rating: 4 out of 5
Disappointed. most of the pits remain in the cherries!!!!
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Response from tompress.com
Hello, Is the tab positioned correctly? Aren't they too ripe? Best regards.
A
Rating: 4 out of 5
Well, too bad the rolling mill didn't go so fast. Do you give discounts to customers who are thinking of buying other items (lava stone and maybe more, I also make jars and vacuum-packed preserves and I want to smoke even though I'm clutching my barbecue)?
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] to discuss your requirements. Best regards.
A
Rating: 4 out of 5
The problem is that I've been forced to accept this incomplete shipment because you weren't able to send me the limewood worktops (Ref: patpla80 ); And when you do receive them I'll have to pay extra postage.
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A
Rating: 2 out of 5
Fast delivery, maybe too fast. Broken item, email sent to after sales service still no news... We are waiting for a refund or a return of the product. Unfortunately, this has been a bad experience for us.
If we get a response from tompress, our assessment may change and we'll be able to test the product.
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If we get a response from tompress, our assessment may change and we'll be able to test the product.
Response from tompress.com
Hello, I confirm that I have received your e-mail and the reply confirming the replacement of the item that arrived broken. I will send you back the e-mail with the tracking number of the new parcel. Wishing you good reception. Best regards.
A
Rating: 4 out of 5
The product ordered is worth 136, and it was dressed by Mr Michel,, of a simple plastic, without any protection, not even a bubble wrap or a cardboard, it was a little light considering the price of the product, otherwise article conforms to the order RAS
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A
Rating: 4 out of 5
The packaging was in poor condition but the goods were in good condition.
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A
Rating: 4 out of 5
great buy
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A
Rating: 4 out of 5
as ordered
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A
Rating: 4 out of 5
Not a great article...
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C
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
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Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
A
Rating: 4 out of 5
Very good but rather high prices
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A
Rating: 4 out of 5
Despite the careful parcel and packaging, one of the products was damaged. No evaluation on the customer service that I did not contact.
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A
Rating: 2 out of 5
Machine refused because of damaged packaging. Photos sent by e-mail to the after-sales service attesting to this. I'm waiting for a new peeler to be sent to me quickly.
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A
Rating: 2 out of 5
This pitter might work if the cherries were perfect spheres with well-centered round pits, but in nature that doesn't exist! Also, the cross-shaped piston is too big and remains stuck at the bottom despite the spring; it had to be reduced with sandpaper.... In short: a poorly designed device that you should avoid buying.
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A
Rating: 4 out of 5
Delivery on time. Item corresponds to the description. I can't really assess customer service, as the order was placed over the Internet.
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A
Rating: 4 out of 5
the machine seems to work perfectly, but it's a shame I didn't notice when ordering that the default grid had holes too big for the first use I wanted to make of it, namely destoning raspberries.
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A
Rating: 2 out of 5
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
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Response from tompress.com
Did you indicate this on the delivery note? Yours faithfully
A
Rating: 4 out of 5
R.A.S
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C
Rating: 2 out of 5
Goods do not match what is indicated. Problems with delivery.
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Response from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
A
Rating: 4 out of 5
No information from the carrier. The delivery reference given by Tompress was unknown on the carrier's website; there was no message announcing the delivery: it was a happy coincidence that allowed us to welcome the delivery man.
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A
Rating: 4 out of 5
Perfect product as described on the website
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A
Rating: 4 out of 5
many products sometimes unavailable in other stores
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A
Rating: 4 out of 5
Very good product, tested with homemade poolish pizza dough, a real treat! The scoop does its job well too, but may wear out over time.
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A
Rating: 4 out of 5
Very good artcles
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A
Rating: 4 out of 5
The delivery has to be reviewed, it arrived without pallet and not packed. Very good product, corresponds to my expectations.
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