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A
Rating: 1 out of 5
No parcel received to date !!!
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Small problem with delivery, otherwise everything is PERFECT
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A
Rating: 4 out of 5
Not used yet, but at first glance it's a good machine.
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A
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
A
Rating: 2 out of 5
fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
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Response from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
A
Rating: 4 out of 5
Great machine but INCOMPREHENSIBLE user manual, poor French translation.
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Response from tompress.com
Hello, Our apologies. I will send you the instructions by e-mail. Best regards.
A
Rating: 4 out of 5
I really regret having chosen colissimo delivery as the parcel took 8 days to arrive from the moment it was picked up.
No serious tracking. After delivery, it still said 'on the way'!"
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No serious tracking. After delivery, it still said 'on the way'!"
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Too bad no Saturday duty
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A
Rating: 4 out of 5
I suppose it's for ordering this type of material, which is not very common.
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A
Rating: 4 out of 5
Well received. We've only used the pitter once, and on fairly small, very ripe cherries. We often have to remove the pitted cherries by hand, but it's quicker than without. This one seems sturdy. NB Why don't you wait a few months for your satisfaction surveys. Our answers would be more reasoned.
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A
Rating: 2 out of 5
delivery time too LONG
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Response from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
A
Rating: 4 out of 5
Despite a slightly long delivery time, which I can understand, the item I ordered was exactly what I expected. Nothing to say and thanks again. I'll be recommending you.
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A
Rating: 4 out of 5
Slightly long delay (over a month) for processing the order, but reported on the site and in connection with the pandemic. Entirely satisfied with the rest.
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A
Rating: 4 out of 5
continue
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A
Rating: 4 out of 5
Second order with this supplier and still very satisfied with the quality of the products and the service.
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A
Rating: 2 out of 5
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
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Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
Response from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 4 out of 5
as I expected
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A
Rating: 4 out of 5
Item meets my expectations Points for improvement: it would be nice to have a protection for the stone (bag or something like that); in addition, the pizza peel could be of slightly higher quality, especially as it is very practical.
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A
Rating: 4 out of 5
Very clean product Corresponds to the description
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A
Rating: 4 out of 5
Rather long delivery times, but products conform
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A
Rating: 4 out of 5
Very good product that met our expectations. I would recommend it to a friend.
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A
Rating: 4 out of 5
Very pleased
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A
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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A
Rating: 4 out of 5
Longer than expected.
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A
Rating: 4 out of 5
as always, quality products and top-notch service. if we don't give you as many stars as possible, it's just because perfection doesn't exist. i recommend tompress.
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A
Rating: 4 out of 5
Very good products
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A
Rating: 4 out of 5
Corect product - shame it got crushed in transit - could have put it in a box instead of an envelope
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A
Rating: 4 out of 5
meets my expectations
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A
Rating: 4 out of 5
Delivery time not respected. Too bad the rest of my order wasn't delivered with my first delivery as planned.
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A
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
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A
Rating: 4 out of 5
first order all went well
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Response from tompress.com
Perfect, see you soon on our site.
A
Rating: 4 out of 5
I will order again as soon as I need it.
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A
Rating: 4 out of 5
Delivery time a little long for an internet order, even in this covid period.
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A
Rating: 4 out of 5
Very happy with the service, even if delivery could be a little quicker in Belgium.
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A
Rating: 4 out of 5
good service and order, then we'll see how the device is used.
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A
Rating: 4 out of 5
Time between order and delivery a little long
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A
Rating: 4 out of 5
The chopper is great, very good product Everything was perfect, cardboard in good condition perfect delivery despite that I have a broken plastic part.
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A
Rating: 4 out of 5
Superb
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A
Rating: 4 out of 5
Customer service is totally impervious to negotiation, but everything else is absolutely impeccable: perfect delivery packaging, top-quality materials, on-time delivery. I recommend it.
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