The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Top! A yeast offering would really complement many of your products!
Have a nice day,
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Response from tompress.com
Hello, they are ;) they are being restocked, but you can find them here: https://www.tompress.com/CT-8674-levures.aspx Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Quality product at a reasonable price Delivery problematic, certainly due to the current health crisis.
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Acheteur Vérifié
Rating: 4 out of 5
Lack of precision due to insufficient documentation. Problem fitting temperature sensor to door
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Acheteur Vérifié
Rating: 1 out of 5
Package not yet delivered .....
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Response from tompress.com
Hello, your parcel is being prepared for delivery to the sorting facility in your department. It should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I still haven't received my delivery and the previous ones arrived twice. Sincerely Mr Viallard
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Response from tompress.com
Hello, Parcel delivered on 16/04/2020. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't been delivered.
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Response from tompress.com
Hello, It is on its way, the delay is more uncertain in this period of pandemic. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Not yet recut
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Response from tompress.com
Hello, Yes, but the parcel did arrive in Switzerland. Customs clearance is taking longer in the current climate. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Still no news about my order... Despite reminder requests, no contact. Not very conclusive for a first order
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Response from tompress.com
Hello, a claim is being processed for the parcel because it is "Return to sender for incorrect address". As indicated in your exchanges with our advisors, the file is currently being processed. We are doing our best in the current context. Best regards."
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Acheteur Vérifié
Rating: 1 out of 5
Hello, before judging it should be delivered
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
good product and an interesting range
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Acheteur Vérifié
Rating: 4 out of 5
Cuts bones and meat well, skin is more difficult because the blades are not parallel, only the tip cuts Made in Italy, not China...
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied overall and always.merci
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Acheteur Vérifié
Rating: 1 out of 5
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
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Acheteur Vérifié
Rating: 2 out of 5
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
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Response from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Thank you!
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Acheteur Vérifié
Rating: 1 out of 5
I have not received the merchandise
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Acheteur Vérifié
Rating: 4 out of 5
I'm just sorry that there are no instructions on the pack, it's the first time I've used this product,
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Acheteur Vérifié
Rating: 4 out of 5
complicated delivery due to confinement
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Acheteur Vérifié
Rating: 4 out of 5
Everything went well
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Acheteur Vérifié
Rating: 4 out of 5
Despite a missing item, very good experience and very good after-sales service (the problem was sorted out very quickly) in full confinement.
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Response from tompress.com
Thank you for your confidence and we apologize again for the inconvenience.
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Acheteur Vérifié
Rating: 2 out of 5
not cooomercant
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Response from tompress.com
Hello, Could you please tell us directly what's going on? By email: [email protected] or phone 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
For the 1st time I ordered flour, top of the top. Fast order despite the confinement,
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Response from tompress.com
Thank you, I look forward to a future order.
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Acheteur Vérifié
Rating: 4 out of 5
There are two streets in my town with the same name, so the deliveryman asked me which commune it was. However, the zip code is not the same for the two communes, so unless he had not been given my zip code, he shouldn't have needed to contact me for clarification.
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Response from tompress.com
Hello, Perhaps the label was not legible enough. It is preferable that he took this precaution to ensure proper delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
not applicable
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Acheteur Vérifié
Rating: 1 out of 5
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
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Acheteur Vérifié
Rating: 1 out of 5
I put the minimum note as I have not yet received my order.
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
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Acheteur Vérifié
Rating: 4 out of 5
excellent product, delivery nothing to say given the current situation.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
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Response from tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good delivery but I thought it was coming from Belgium so I had to wait longer.
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Acheteur Vérifié
Rating: 4 out of 5
I've been a customer for several years, and I'd like to thank the entire Tom Press team for the work they do for their customers despite the confinement.
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Response from tompress.com
Thank you very much, it's a pleasure.
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Acheteur Vérifié
Rating: 4 out of 5
Thanks for the advice
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Acheteur Vérifié
Rating: 4 out of 5
bonjour j'ai été surpris par la rapidité de livraison je suis très satisfait de ma commende salutation
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Acheteur Vérifié
Rating: 1 out of 5
Still not delivered, although it was urgent
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Response from tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been warned of the delay in delivery and I find the expiry date too short.
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Acheteur Vérifié
Rating: 4 out of 5
The grates I received were great, they fit perfectly on my BOSCH chopper, I've finally found the grates I needed. You can tell the sales person I spoke to on the phone that this model of grate fits perfectly on the BOSCH chopper. Too bad I would have ordered one more, but the person told me it was impossible to adapt.
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Acheteur Vérifié
Rating: 4 out of 5
*4 stars because the thermometer broke during transport (be careful with fragile products) *That said, TOMPRESS gave me a thermometer free of charge 5 stars for customer service *The material I ordered is of good quality 5 stars *TOMPRESS is a serious company, there's no doubt about that.
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Acheteur Vérifié
Rating: 4 out of 5
Very pleased
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Acheteur Vérifié
Rating: 4 out of 5
First order no problem.
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Acheteur Vérifié
Rating: 4 out of 5
Bon Appareil .
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