English 
Français 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Well arrived
Translated reviews
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Keep up the good work
Translated reviews
A
Rating: 4 out of 5
First order, very satisfied with the service
Translated reviews
A
Rating: 4 out of 5
Very responsive and cooperative customer service. Much appreciated.
Translated reviews
A
Rating: 4 out of 5
very satisfactory
Translated reviews
A
Rating: 4 out of 5
very good and fast
Translated reviews
A
Rating: 4 out of 5
Suitable equipment but would benefit from fixings
Translated reviews
A
Rating: 4 out of 5
I placed my order before Christmas and hoped to receive my package on time. I received it well after Christmas. I asked the customer service who answered me in a very nice way that they were doing their best, the package was damaged but the devices were not. It's a busy time at Christmas, but I'm still happy.
Translated reviews
A
Rating: 4 out of 5
Carton damaged and opened I had to check in front of the deliveryman
Translated reviews
A
Rating: 4 out of 5
we have to unpack the package to avoid any surprises
Translated reviews
A
Rating: 4 out of 5
super happy to finally find this product. But two uses later, the grid broke. Really disappointed. Really dubious quality. The particularly responsive after-sales service took note of my negative opinion, and undertook to do whatever was necessary to rectify the product's shortcomings. That's great. Nothing more to say. Customer service is excellent. And I feel a little neglected.
Translated reviews
A
Rating: 4 out of 5
Delivery time and product quality were very good, but there was a slight problem with the quality of the cardboard packaging, which was almost ripped open.
Translated reviews
A
Rating: 4 out of 5
The service worked very well on a product with defects.
Translated reviews
A
Rating: 4 out of 5
Nickel-plated delivery a little late
Translated reviews
A
Rating: 4 out of 5
Material not available, long order, otherwise perfect.
Translated reviews
A
Rating: 4 out of 5
All OK
Translated reviews
A
Rating: 4 out of 5
Good product, but the bag was ripped open in the crate
Translated reviews
C
Rating: 4 out of 5
The material is in accordance with my request .
Translated reviews
A
Rating: 4 out of 5
Nothing to say at the moment, very satisfied
Translated reviews
A
Rating: 4 out of 5
Delivery on time, responsive customer service.
Translated reviews
A
Rating: 4 out of 5
A small problem with the package on the recipient, nothing serious.
Translated reviews
A
Rating: 4 out of 5
Poor quality. Fast delivery
Translated reviews
Response from tompress.com
Hello, Before using it, you can return it to us if the item does not suit you. You can reach us on 05 63 71 44 99 (toll-free number) or [email protected] to arrange the return. Best regards.
A
Rating: 4 out of 5
already recommended to associations and friends, all delighted
Translated reviews
A
Rating: 2 out of 5
despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.
Translated reviews
Response from tompress.com
Hello, Thank you for sending us a photo of the feeder, don't wait for the satisfaction request, let us know about any incident directly and as soon as possible. You will receive an e-mail with the file reference. Best regards.
A
Rating: 4 out of 5
Products delivered on time, no complaints
Translated reviews
A
Rating: 4 out of 5
Your company is very responsive
Translated reviews
V
Rating: 2 out of 5
The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service
Translated reviews
Response from tompress.com
Hello, we apologize for informing the manufacturer. Best regards
A
Rating: 2 out of 5
The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?
Translated reviews
Response from tompress.com
Hello, Our apologies, as agreed, we are waiting for the article to be returned. Best regards.
A
Rating: 4 out of 5
The delivery was respected, except for the deliveryman who didn't want to wait for the package to be checked. I bought the cold smoke adapter but I can't get it to work. Otherwise to be tested
Translated reviews
Response from tompress.com
Hello, Please do not hesitate to contact our advisers on 05 63 71 44 99 (toll-free number), they will help you to install the accessory. Best regards.
A
Rating: 4 out of 5
Very fast delivery and items conformed to the description. However, the packaging was insufficient for the fragility of the contents: part of the order was damaged during transport. I received a prompt reply to my complaint.
Translated reviews
A
Rating: 4 out of 5
good fast delivery
Translated reviews
A
Rating: 4 out of 5
It flows from the tap plug
Translated reviews
Response from tompress.com
Hello, I'll report this to our service department immediately. Best regards.
A
Rating: 2 out of 5
Product defective on arrival, we have not yet managed to have it changed
Translated reviews
Response from tompress.com
Hello, the file is open, please contact our customer service for details. Best regards.
A
Rating: 4 out of 5
Very good product, delivery time as expected
Translated reviews
A
Rating: 4 out of 5
Both items sent and received very quickly, but one of them, the thermometer, was completely broken. Second item sent quickly and perfectly.
Translated reviews
A
Rating: 4 out of 5
Fast and careful delivery, but delivery by Geodis was a disaster: 140 Km, 1h30 and 11 tolls to collect my parcel.
Translated reviews
A
Rating: 4 out of 5
Bonjour, filtre toujours en pièce, j'aimerais avoir la notice en français svp J'ai déjà fait la demande mais toujours pas de réponse.
Sincerely Rémi
Translated reviews
Sincerely Rémi
Response from tompress.com
Hello, Our apologies, it was sent to you by e-mail this morning. Best regards.
A
Rating: 4 out of 5
nothing to say....conforms to description
Translated reviews
A
Rating: 4 out of 5
Package arrived quickly despite strikes. Fast shipping. However, impossible to light the sawdust.... may be too wet? I'll try this summer.
Translated reviews
A
Rating: 4 out of 5
Very good
Translated reviews