The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I'm still waiting for the screws and the handle for the sideboard of my plancha, which I paid for 4 months ago and which was delivered incomplete. No further comments.
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Verifizierter Käufer
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
Satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
Big problem with chrono poste, delivery to a different relay point than desired.
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Acheteur Vérifié
Rating: 4 out of 5
Fairly fast delivery (delayed by a day by the delivery driver for reasons for which they are responsible), parcel intact, equipment as expected despite a slightly complicated programming system.
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Acheteur Vérifié
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
the only small problem is that we had given the code to be delivered directly to our home and the deliveryman entrusted the parcel to the janitor who was on duty that Saturday.
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Acheteur Vérifié
Rating: 4 out of 5
Good evening You tell us to check the parcel before signing but La Poste is not a carrier and there is nothing in the agreement to say that the customer can check before signing. Sincerely C Durfort
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Acheteur Vérifié
Rating: 4 out of 5
Material well received and well packaged. Product conforms to what is stated on the site. Put into practice this weekend, very good for 20kg of sausage.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the products and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
it's a pity that the product is only suitable for a diameter of 82mm and that I can't find one for a diameter of 100mm.
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Acheteur Vérifié
Rating: 4 out of 5
Compliant product
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Acheteur Vérifié
Rating: 4 out of 5
Everything arrived in good condition
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, very satisfied with the product
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Acheteur Vérifié
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Very Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
Very good, I'm surprised your site isn't better known.
Just one comment: your system of unpacking the package before signing for it is not applicable in real life.
This is a real obstacle to my recommending you. There's no possibility of delivery at a relay point, which is not practical and not environmentally friendly at all. Thank you for thinking about it. Amazon is criticized, but it offers this.
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Response from tompress.com
Hello, Not always easy, but don't sign, you don't take responsibility. We do offer a relay point, but not all orders are eligible because weight and volume are limited.
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with the product
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Acheteur Vérifié
Rating: 4 out of 5
Globally OK
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Acheteur vérifié
Rating: 4 out of 5
Very long delivery times
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Acheteur Vérifié
Rating: 4 out of 5
hasn't been used yet christmas present
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Acheteur Vérifié
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Hello I am very disappointed to have ordered an item from you because through your site I was hacked with the credit card and I made an order of 250 euros with another site, I reported the fraud on Perceval, then tell you that I am glad to have ordered from you, no
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Response from tompress.com
Hello, Our site is secure, it would be wise to contact us and provide us with the results of the cybercrime investigation to identify the hacking process that was used (phishing, cloning, virus, line hacking ...). For our part, the entire system has been checked. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, the products were very well packaged
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Acheteur vérifié
Rating: 4 out of 5
Take greater care with packaging, depending on the product. In this case, a fragile product cannot move in the crate. The return proves better care on your part. So, very happy in general
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Acheteur Vérifié
Rating: 4 out of 5
The sleeveless stuffed vest smells of remugle, it's a horeur; you should air your warehouses.
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Response from tompress.com
Hello, We take note of your comment. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was scheduled for the morning and arrived around 4.15pm.
Luckily I wasn't working.
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Acheteur Vérifié
Rating: 4 out of 5
Product as described and well-packaged package delivered quickly
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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Acheteur Vérifié
Rating: 4 out of 5
not yet used the product
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Acheteur vérifié
Rating: 4 out of 5
interesting book well packaged
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I gave three stars to the delivery because I found it very long between the order and delivery; of course I was warned of the long delay but more than six weeks. Now very nice dish tried with fish recipe, quite satisfied with the product. cordially, R.Dupuch
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Acheteur Vérifié
Rating: 4 out of 5
No worries, everything matches, top salesman
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Acheteur Vérifié
Rating: 4 out of 5
Very nice product, a downside on the delivery, package sent by post on 30/10, received on 13/11 ... This does not blame Tompress but the Post ...
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Acheteur Vérifié
Rating: 4 out of 5
Correct product, top packaging....didn't need customer service.
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Acheteur Vérifié
Rating: 4 out of 5
it's the first time I order on this site, we'll see in the long run.
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Acheteur Vérifié
Rating: 4 out of 5
I asked for the capacity of the ladle and I received the wrong information, so the ladle does not correspond to my needs. I sent an email, with no reply to date.
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Response from tompress.com
Hello, I have sent you a cancellation form by e-mail, which you are now sending back to us. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
be sure to soak the barrel before filling it with wine, not enough time to judge the quality.
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Acheteur Vérifié
Rating: 4 out of 5
A little disappointed the skimmer rubs on the inside depending on how you put it on the tap and so it gets damaged over time but I think it's a manufacturing defect.
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Response from tompress.com
Hello, our after-sales service has been informed and your case is being processed. Best regards.
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