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A
Rating: 4 out of 5
satisfied with the product
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Globally OK
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A
Rating: 4 out of 5
Very long delivery times
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A
Rating: 4 out of 5
hasn't been used yet christmas present
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A
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
A
Rating: 4 out of 5
Hello I am very disappointed to have ordered an item from you because through your site I was hacked with the credit card and I made an order of 250 euros with another site, I reported the fraud on Perceval, then tell you that I am glad to have ordered from you, no
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Response from tompress.com
Hello, Our site is secure, it would be wise to contact us and provide us with the results of the cybercrime investigation to identify the hacking process that was used (phishing, cloning, virus, line hacking ...). For our part, the entire system has been checked. Best regards.
A
Rating: 4 out of 5
Fast delivery, the products were very well packaged
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A
Rating: 4 out of 5
Take greater care with packaging, depending on the product. In this case, a fragile product cannot move in the crate. The return proves better care on your part. So, very happy in general
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A
Rating: 4 out of 5
The sleeveless stuffed vest smells of remugle, it's a horeur; you should air your warehouses.
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Response from tompress.com
Hello, We take note of your comment. Best regards.
A
Rating: 4 out of 5
The delivery was scheduled for the morning and arrived around 4.15pm.
Luckily I wasn't working.
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Luckily I wasn't working.
A
Rating: 4 out of 5
Product as described and well-packaged package delivered quickly
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A
Rating: 2 out of 5
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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A
Rating: 4 out of 5
not yet used the product
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A
Rating: 4 out of 5
interesting book well packaged
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A
Rating: 4 out of 5
Hello, I gave three stars to the delivery because I found it very long between the order and delivery; of course I was warned of the long delay but more than six weeks. Now very nice dish tried with fish recipe, quite satisfied with the product. cordially, R.Dupuch
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A
Rating: 4 out of 5
No worries, everything matches, top salesman
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A
Rating: 4 out of 5
Very nice product, a downside on the delivery, package sent by post on 30/10, received on 13/11 ... This does not blame Tompress but the Post ...
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A
Rating: 4 out of 5
Correct product, top packaging....didn't need customer service.
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A
Rating: 4 out of 5
it's the first time I order on this site, we'll see in the long run.
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A
Rating: 4 out of 5
I asked for the capacity of the ladle and I received the wrong information, so the ladle does not correspond to my needs. I sent an email, with no reply to date.
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Response from tompress.com
Hello, I have sent you a cancellation form by e-mail, which you are now sending back to us. Best regards.
A
Rating: 4 out of 5
be sure to soak the barrel before filling it with wine, not enough time to judge the quality.
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A
Rating: 4 out of 5
A little disappointed the skimmer rubs on the inside depending on how you put it on the tap and so it gets damaged over time but I think it's a manufacturing defect.
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Response from tompress.com
Hello, our after-sales service has been informed and your case is being processed. Best regards.
A
Rating: 4 out of 5
Hello, The only drawback I would mention is that the order was blocked because you were out of stock on the second book ordered. A phone call would have been enough to reduce the order to one volume, which I would have been happy to receive quickly.
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A
Rating: 4 out of 5
We had to collect the parcel from Geodis
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A
Rating: 4 out of 5
A clear message should be displayed at the time of order indicating ATTENTION STOCK INSUFFICIENT DELIVERY WILL BE LONGER THAN EXPECTED.
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Response from tompress.com
Hello, Thank you for your suggestion. Best regards.
A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Small crepe maker, far too heavy for its size; the tail of the crepe maker is very hot when in use. Too bad.
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A
Rating: 4 out of 5
Nothing to say for tom press.... This concerns Chronopost ( I ask to be delivered to my house, the guy throws it to a relay point ???? )
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A
Rating: 4 out of 5
Speed
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A
Rating: 4 out of 5
Order conformed and delivered quickly
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A
Rating: 4 out of 5
bonjour un peu déçu il me manque 3 couvercles et boites moi qui avait besoin de 60 boites j'en ai que 57
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A
Rating: 4 out of 5
very long delay due to an unavailable item. I had to contact service to find out why. As far as I'm concerned, the available item should have been delivered urgently, and the unavailable item should have been delivered later without, of course, additional shipping costs.
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A
Rating: 2 out of 5
order a pizza peel Diameter 30 and I receive D 25....... what do I do now?
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Response from tompress.com
Hello, If the product does not suit you, you can return it to us. However, this shovel is listed in 25 cm on our website. https://www.tompress.be/A-10005905-pelle-a-pizza-ronde-en-inox-perforee.aspx
V
Rating: 2 out of 5
Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.
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Response from tompress.com
Sorry for the late delivery. We did not receive your message and it is true that our phone line had problems, they have now been resolved.
A
Rating: 4 out of 5
It's a pity I couldn't order in my own name with the same e-mail address by creating a new account, it would have been less complicated.
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A
Rating: 2 out of 5
appliance not properly adjusted from the outset gas flow not appropriate despite several attempts
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Response from tompress.com
Hello, If the adjustments with the air regulation screws have not been conclusive, perhaps you could send us the stove so that we can examine it and adjust it if necessary. Please contact our after-sales service for details. Best regards.
A
Rating: 4 out of 5
missing plugs in the package see the joints
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Response from tompress.com
Hello, This has been reported to us, the 5 missing plugs have been shipped to you immediately. Best regards.
A
Rating: 4 out of 5
Product a little light for breaking hard fruit.
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A
Rating: 2 out of 5
Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."
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Response from tompress.com
Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.
A
Rating: 4 out of 5
CLEAR
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