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A
Rating: 4 out of 5
ras...............................
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 568 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
ordered monday morning delivered friday paid shipping its very long for the price paid
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A
Rating: 4 out of 5
good service
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A
Rating: 4 out of 5
Problem solved with after-sales service Good
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A
Rating: 4 out of 5
missing mounting screws
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Response from tompress.com
Hello, you've ordered a spare part, so there's only the part. The screws from your bracket can be reused for the new bracket. Best regards.
A
Rating: 4 out of 5
I had to wait a very long time to get the product. On the other hand, the customer service was irreproachable and did everything possible for my order. The final product doesn't perform as well in kg/hour, but you can see that it's quality.
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A
Rating: 4 out of 5
The front of the coffee grinder drawer was broken. We had to repair it and glue it back in place.
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Response from tompress.com
Hello, please contact us immediately within 48 hours of delivery if you have any problems. Best regards.
A
Rating: 4 out of 5
Delivery independent of Tom Press. The post is deplorable in Ile de France.
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A
Rating: 4 out of 5
Good product, little problem with delivery, but it's the same everywhere, deliverymen don't like to deliver to individuals.....
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A
Rating: 4 out of 5
Good, clear site
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A
Rating: 4 out of 5
I did not receive my order in the time you said, but the money was well pocketed.
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Response from tompress.com
Hello, Payment was received when your package was shipped. Order placed on 29/09 after midday, dispatched the next morning, delivered 48 hours later. Best regards.
A
Rating: 4 out of 5
Very nice product Too bad the packing tape was stuck directly to the barrel, which took me a good hour to clean up.
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A
Rating: 4 out of 5
good, fast service.
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A
Rating: 4 out of 5
The tank is fine, but it comes with no explanatory note and no instructions for use.
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Response from tompress.com
Hello, an explanatory video is available on the product page: https://www.tompress.com/A-1413-cuve-de-fermentation-plastique-120-litres.aspx Best regards.
A
Rating: 4 out of 5
Delivery date problem with bpost
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A
Rating: 4 out of 5
All correct
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A
Rating: 2 out of 5
too much delay between order and delivery
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.
A
Rating: 4 out of 5
Hello, problematic delivery Service Géodis null. Took over a week. Never use this delivery company again.
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A
Rating: 2 out of 5
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
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Response from tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
A
Rating: 4 out of 5
I've ordered several times now and have nothing to complain about in terms of service and products. and the advice given on the phone. best regards, Denis
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A
Rating: 4 out of 5
Be careful with your carriers: 3 sleeves were missing from the cartonv
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A
Rating: 4 out of 5
Thank you for your reactivity, initially I received the lower part of the dish broken in its packing. After having announced it to you (photographs) I very quickly received a new bottom of papillote. Cordially S.Dussert
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A
Rating: 4 out of 5
product conforms to the description, however the packaging leaves something to be desired as a simple plastic bag wrapped the tank in hard plastic but not everyone is obliged to see the products I order.
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A
Rating: 2 out of 5
used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Response from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
A
Rating: 4 out of 5
On the 4 crates ordered, there are several defects in the wood (traces of cutting machines) and even a partially split board.
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Response from tompress.com
Hello, could you please send us some photos by e-mail? I'm opening a follow-up file with our after-sales service. Best regards.
A
Rating: 4 out of 5
Very good product - Good packaging and fast delivery.
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A
Rating: 4 out of 5
Delivery time of one week, longer than in previous years...
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A
Rating: 1 out of 5
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
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Response from tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Good material and fast delivery. Great care taken with packaging, perhaps a little too much packaging.
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A
Rating: 4 out of 5
Material Conforms to Order and well made. I needed to phone customer service, and I have never been well received by a customer service. The person did everything to arrange delivery dates, very helpful. A real local contact. Keep up the good work, it's a real plus. Well done!
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A
Rating: 4 out of 5
3 le parfait 750g jars went bad on first use
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Response from tompress.com
Hello, Have you thought of putting tea towels between the jars to prevent them from colliding? Best regards.
A
Rating: 4 out of 5
compliant, but the capsules are sold at a different number than the pots. This seems inconsistent to me...
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Response from tompress.com
Hello, It all depends on the batches of jars, remember that the cap is changed for each heat treatment. Best regards.
A
Rating: 4 out of 5
Excellent product
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A
Rating: 4 out of 5
Product not suitable for almonds...
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A
Rating: 4 out of 5
Delivery was as ordered Good product As and when I needed it
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
delivery a little long
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A
Rating: 4 out of 5
Device works well A little expensive considering that the manufacturer sells it for 60 less
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Response from tompress.com
Hello, The price difference is not exact, we do not charge shipping costs for this item, and do not take into account the customer service we provide or any after-sales support. Best regards.
A
Rating: 4 out of 5
Tompress products are always top notch fast shipping but the post office is incredibly slow with a 6-day delay compared to the advertised date.
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