The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
product conforms to the description, however the packaging leaves something to be desired as a simple plastic bag wrapped the tank in hard plastic but not everyone is obliged to see the products I order.
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Acheteur Vérifié
Rating: 2 out of 5
used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Response from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
On the 4 crates ordered, there are several defects in the wood (traces of cutting machines) and even a partially split board.
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Response from tompress.com
Hello, could you please send us some photos by e-mail? I'm opening a follow-up file with our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very good product - Good packaging and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time of one week, longer than in previous years...
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Acheteur Vérifié
Rating: 1 out of 5
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
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Response from tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Good material and fast delivery. Great care taken with packaging, perhaps a little too much packaging.
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Acheteur Vérifié
Rating: 4 out of 5
Material Conforms to Order and well made. I needed to phone customer service, and I have never been well received by a customer service. The person did everything to arrange delivery dates, very helpful. A real local contact. Keep up the good work, it's a real plus. Well done!
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Acheteur Vérifié
Rating: 4 out of 5
3 le parfait 750g jars went bad on first use
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Response from tompress.com
Hello, Have you thought of putting tea towels between the jars to prevent them from colliding? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
compliant, but the capsules are sold at a different number than the pots. This seems inconsistent to me...
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Response from tompress.com
Hello, It all depends on the batches of jars, remember that the cap is changed for each heat treatment. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent product
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Acheteur Vérifié
Rating: 4 out of 5
Product not suitable for almonds...
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was as ordered Good product As and when I needed it
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
delivery a little long
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Acheteur Vérifié
Rating: 4 out of 5
Device works well A little expensive considering that the manufacturer sells it for 60 less
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Response from tompress.com
Hello, The price difference is not exact, we do not charge shipping costs for this item, and do not take into account the customer service we provide or any after-sales support. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Tompress products are always top notch fast shipping but the post office is incredibly slow with a 6-day delay compared to the advertised date.
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Acheteur Vérifié
Rating: 4 out of 5
Immediate order processing and shipping. The product corresponds to my order.
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Acheteur vérifié
Rating: 2 out of 5
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Response from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
no phone call for delivery
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Response from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Response from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The package arrived intact, but the tray at the bottom of the crate had received a blow, probably before shipping, and was cracked. Impossible to see before signing the delivery note, unless you unpack everything and inspect it in detail, which the deliverers don't appreciate because it wastes their time. So I'd appreciate it if the goods could be checked before being dispatched.
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Response from tompress.com
Hello, We apologize for the inconvenience. A file has been opened with our after-sales department, which will contact you within the day. Best regards.
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compratore verificato
Rating: 1 out of 5
The product arrived folded. The book never arrived
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Response from tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
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Acheteur Vérifié
Rating: 2 out of 5
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The tins are very good. I use them to make household rations for my dogs and put them in the freezer.
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Acheteur Vérifié
Rating: 4 out of 5
several orders placed without any problems
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Acheteur Vérifié
Rating: 4 out of 5
Parcel delivery to a neighbor's address
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Response from tompress.com
Hello, We apologize for this error. We are taking the complaint to the post office. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The parcels were delivered on time.
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Acheteur Vérifié
Rating: 2 out of 5
The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy.
Product good but not optimal - not really flat.
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Response from tompress.com
Hello, We apologize for the inconvenience. Would you like to file a complaint with the postal service? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Package received promptly, but carton damaged on one side and vacuum cleaner slightly damaged: the tank is slightly dented and a plastic "ear" on the top ring is broken. But nothing too serious. It doesn't affect the vacuum cleaner's operation."
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Response from tompress.com
Hello, I'm informing our after-sales service, you will be contacted shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Product in conformity with my order with a studied price" which is not the case for many others.
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Acheteur Vérifié
Rating: 4 out of 5
The packaging was open and badly damaged.
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Response from tompress.com
Hello, Did you report this to the delivery person? Is there any damage? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Instructions only in Italian: I don't understand Italian.
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Response from tompress.com
Hello, we apologize for the inconvenience, but we will send you the French version as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Merchandise may be damaged
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Response from tompress.com
Hello, I'm sorry to hear that, can you please tell us more? What is the damage? Best regards.
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Acheteur vérifié
Rating: 4 out of 5
fine
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery ( 3 days )
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Verifizierter Käufer
Rating: 1 out of 5
Does not respond to my emails
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Response from tompress.com
Hello, we have tried to contact you directly by phone, our after-sales service has taken note of your withdrawal request. Best regards
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