The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.
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Response from tompress.com
Hello, You can tilt and roll it to put it where you want it. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
late delivery and delivery to another relay point
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A
Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 2 out of 5
Unfortunately the product was not protected and was therefore chipped.
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Response from tompress.com
Hello, Have you alerted our services? I will pass on your comment to our after-sales service immediately. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I would still have to receive the parcel.
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Response from tompress.com
Hello, According to the tracking of your package, a delivery notice has been left in your mailbox. We remain at your disposal. Best regards.
V
verified buyer
Rating: 4 out of 5
The reason I put customer service 3 stars is that I asked an important question (to me at least) about the steriliser but nobody ever came back to me about them. When you have items to sterilise at 100 degree centigrades but the steriliser does not go higher than 90 there is a hiccup somehow. But nobody answers
Response from tompress.com
Hello, For this, you must use the function Kochen". Best regards."
A
Acheteur Vérifié
Rating: 1 out of 5
I never received it. It's the first time I've had a problem.
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Response from tompress.com
Hello, Following our complaint with the postal services, the parcel was delivered to you. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Very effective purchase
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Acheteur Vérifié
Rating: 4 out of 5
My brother is happy with the product, except that the lid has no seal for better oil conservation.
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Response from tompress.com
Hello, You can fit the pneumatic seal cover ref: tonci100cfp on this tank. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery by the post office was rather disappointing, the employee preferred to put a delivery notice in the letterbox, rather than trying to find out if anyone was at home.Delivery initially scheduled for Monday 05 August finally took place on Saturday 03 August........
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V
Verifizierter Käufer
Rating: 1 out of 5
Would be broken no replacement no compensation
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A
Acheteur Vérifié
Rating: 4 out of 5
I'm very disappointed with the cookie cutters to make canapés for aperitif dinners. I have the impression of having a dinette that's really very good for children.
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Response from tompress.com
Hello, If these coin trays are not to your liking and you have not used them, you can request a withdrawal from our customer service department on 05.63.71.44.99. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
can do better
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Response from tompress.com
Hello Our customer service is at your disposal on 05.63.71.44.99 from Monday to Friday from 9am to 6pm. Please do not hesitate to contact them. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
I was not delivered on time, but everything worked out for the best.
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Response from tompress.com
Hello, your last order took more than 72 hours to be delivered by colissimo. We apologize for the inconvenience. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
Everything is perfect the only problem is for the delivery of the jam jars the second last delivery 4 jars broken Last delivery 1 only So clear improvement The problem is related I think that there is no bubble wrap in the package Otherwise I repeat everything is perfect
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Response from tompress.com
Hello, on your penultimate delivery, following your call for the broken pots, you received a commercial gesture on the next order. Even if it's just a broken pot, please don't hesitate to contact us by phone on 05.63.71.44.99, so that we can make the necessary arrangements. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
it is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
Colistier delivers without warning, while Internet tracking shows parcels on the way
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Acheteur Vérifié
Rating: 4 out of 5
My first order could have been perfect, the parcel seemed to be in good condition, but inside the 600g can of rosin spilled all over the items. As I didn't make any reservations at the post office, I'm going to have to replace the soiled items that I can't clean. In future, for the rosin, remember to tape the cap of the bottle, which opens easily. Merc
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Response from tompress.com
Hello, if you have a problem with your delivery, you can contact us by phone at 05.63.71.44.99, our advisors are here to help you. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Response from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
A
Acheteur Vérifié
Rating: 4 out of 5
The handle is fragile, so be careful when raising the blade, as the notch will spread. Otherwise, it's OK.
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Acheteur Vérifié
Rating: 4 out of 5
I am always so satisfied with this site, no problem, very serious, delivery time respected but only downside delivery is not respected by the carrier it's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery good product
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Acheteur Vérifié
Rating: 4 out of 5
everything to do with the goods and TOMPRESS no problem.
Very different opinion regarding the carrier GEODIS no consideration or respect for the customer delivered.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Very good contact with the advisers. On the other hand I'm still a bit disappointed that the jars and bottles ordered are not better protected (for delivery and home storage afterwards). Overall satisfied Julie
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V
Verifizierter Käufer
Rating: 4 out of 5
No further comments.
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A
Acheteur Vérifié
Rating: 4 out of 5
good quality
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Response from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed in mid-July and still no parcel by July 25, 2019.
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Response from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur vérifié
Rating: 4 out of 5
no problem
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Acheteur Vérifié
Rating: 4 out of 5
The products are very good but the delivery times are too long.
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Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
sterisilator slightly dent review packaging
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied with the product but the age of the parcel was limited.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery was made to the wrong address
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Response from tompress.com
Hello, what happened? Please let us know the details of your delivery. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
packaging slightly damaged, otherwise RAS
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Acheteur Vérifié
Rating: 4 out of 5
Despite the care taken by Tompress for shipping, one of the items was broken by the carrier.
The Tompress after-sales service was very responsive and professional.
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