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A
Rating: 4 out of 5
Very good product
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
delivery time too long. i thought i'd find rakes big enough to harvest olives, but in fact i feel like i've received rakes for children. very disappointed.
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Response from tompress.com
Hello, isn't it 13.5 cm long? Please contact our customer service department on 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Small delivery problem (wrong location and the delivery company didn't provide me with the code to remove the coli). Apart from that, the pan oozes quality, and potting is child's play (under parental supervision). I've only had it a few days, but it's already not catching on at all, and works wonders on everything I've tried.
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A
Rating: 4 out of 5
Delivery is a problem with this company, parcels have to be picked up at a relay point, it's unacceptable to pay for home delivery and have to go somewhere else. On the other hand, good products, to be recommended.
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V
Rating: 4 out of 5
Unfortunately, some of the ordered smoke chips have spread throughout the package because the bag has an opening at the front that should have been taped up before shipping.
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Response from tompress.com
Hello, we apologize, we will be more vigilant. Best regards
A
Rating: 4 out of 5
very disappointed with the carrier who leaves the parcel 100 m from the house despite my insistence due to back problems. He says he doesn't have time and leaves you with your heavy parcel on the side of the road.
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C
Rating: 1 out of 5
As of 12/20/18 I have not heard from my order. It appears to be shipping but I have no information since I have not received any kind of assistance either by phone or email.
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Response from tompress.com
Hello, the package was shipped from 20/12/2019 as stated in the same day email. On this email is the link to track the package. It is not normal that the package is not always delivered. I will open a complaint with the courier company. Sincerely.
A
Rating: 4 out of 5
Delivery time not respected... we were expecting it for Christmas but didn't receive it: probably because of the holidays... or other reasons... We don't know why. Package in good condition. Not disappointed. Product not yet tested. Is in working order. I will let my friends and family know about your interesting site.
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A
Rating: 4 out of 5
Product meets my expectations in terms of use, but the assembly is a real headache, with a very brief explanation and a very illegible drawing. Everything fits together very well if you've taken the time to lay everything out and understand which way to put the walls: inside or outside. A clear assembly plan would be welcome.
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Response from tompress.com
Thank you for your feedback. We'll do our best to improve the documentation. Best regards.
A
Rating: 1 out of 5
My order planned as a Christmas present still hasn't been delivered, it's January 1st The post office (letter carrier) tells me that Colissimo deliveries are subcontracted and that independent delivery firms are dubious The address was correct, there was someone on site as these are offices (7am - 7pm). And it's been 4 or 5 times that I've written the same thing with no reply Will I get delivery?
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Response from tompress.com
Hello, Our after-sales service has resent a parcel because the first one is being returned to the sender. You have contacted our after-sales service to confirm the address before reshipping. You can contact us directly at 05 63 71 44 99. Best regards.
A
Rating: 4 out of 5
Perfect service and very fast 24h delivery
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A
Rating: 4 out of 5
Delivery on time and as ordered
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Delivery and routing of the order went without a hitch. As a community cook, I'm disappointed with the spaghetti vegetable slicer I ordered, which isn't very practical and requires a lot of "gymnastics" before producing results that aren't always convincing.
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A
Rating: 4 out of 5
Delivery problems.
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A
Rating: 4 out of 5
Before ordering online, I called the service department, which gave me good, friendly information.
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A
Rating: 4 out of 5
Package in good condition.
No calendar or coupon as indicated on the order form.
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No calendar or coupon as indicated on the order form.
Response from tompress.com
Hello, The voucher is noted on your invoice enclosed in the package, I will send you a copy by e-mail. Best regards.
A
Rating: 4 out of 5
on top of the commende on top of the delivery line not repeated by cono poste
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A
Rating: 4 out of 5
I didn't know your website, but I discovered your catalog which is very interesting. Thank you for the calendar which pleases my aunt (92 years old) and I wish you happy holidays and see you very soon.
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A
Rating: 4 out of 5
Service satisfaction
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A
Rating: 4 out of 5
I like this site and its quality products.
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A
Rating: 4 out of 5
I had to search for my parcel, and after several searches, I found it several days later in a store near me.
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A
Rating: 4 out of 5
It would be nice if there were a buzzer at the end of the timer, otherwise it's fine.
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A
Rating: 4 out of 5
Product not as pictured
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A
Rating: 4 out of 5
Package received on time. I can't judge the merchandise, it's for a Christmas present.
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
Fast and careful delivery, not yet tested the product.
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A
Rating: 4 out of 5
good product, delivery time a little long overall nothing to say.
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A
Rating: 4 out of 5
Perfect , product conforms well to expectations , and , aesthetic , super
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A
Rating: 2 out of 5
I was told I would receive my order within 4 weeks. I received my parcel after 8 weeks. The commercial gesture is a voucher of 1.
This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
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This was my first and last order with you. Please rest assured that I will take the time to explain your sales policy to you. Sincerely
Response from tompress.com
Hello, We understand your disappointment, we are also dependent on these preparation or manufacturing delays. Best regards.
A
Rating: 4 out of 5
Very nice to see in use because it's a.gift.
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A
Rating: 4 out of 5
when I received my package a cap was broken, I sent an email, within a week it was in my mailbox.service aprés vente trés très serrieus
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A
Rating: 4 out of 5
I've never been disappointed with any order I've placed.
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A
Rating: 4 out of 5
satisfied with customer service, good parcel tracking and speed of delivery products matched expectations
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A
Rating: 4 out of 5
Very good product that feels solid and easy to handle. Ideal for kitchens with limited space, as it doesn't take up much room. I recommend it.
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A
Rating: 4 out of 5
Very good quality
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V
Rating: 4 out of 5
Delivery took longer than advertised on the website, but after asking the friendly customer service team, it went very quickly
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A
Rating: 4 out of 5
Disappointed with the Tatin tart dish, which has a hollow in the middle and therefore does not promote uniformity of the caramel.
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A
Rating: 4 out of 5
I regret that there is so much delay for a French fries cutter I am not very happy greetings
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A
Rating: 4 out of 5
very satisfied overall
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