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A
Rating: 4 out of 5
Satisfied overall, tank packaging slightly torn, not serious upon inspection.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
satisfactory overall
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A
Rating: 4 out of 5
the website is a bit complicated in stages.
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A
Rating: 4 out of 5
Too bad the box arrived all dusty.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
delivery on time, goods as described, no need to contact customer service, overall good service
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A
Rating: 1 out of 5
The problem is that the product (jar) arrived broken. It has been returned to you. I think that you must not let go of the customer, who is dependent on the product being returned. You need to keep tracking the product so that the customer doesn't have to wait for your service provider's goodwill. In this way, the return will be made as quickly as possible so that you can satisfy your customer's purchase. I think
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Response from tompress.com
Hello, You did the right thing by refusing the merchandise broken in transit. The return is expected in our warehouses and we will take the necessary action as soon as we receive it. Best regards.
A
Rating: 4 out of 5
Evaluation impossible , the shipment has not yet reached us . Strike at the post office in Belgium .
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A
Rating: 4 out of 5
I haven't received my parcel yet
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A
Rating: 1 out of 5
Items still not received following Bpost strike in Belgium
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Response from tompress.com
Hello, It's Tom Press that you give such bad marks, but we did provide the expected service. Best regards.
A
Rating: 4 out of 5
Deliveryman not honest in saying that he left a notice of passage Moreover not warned of the delivery the other deliverymen like DPD they warn for a rdv, I had to go to seek my goods in Limoges 45 kms thank you
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Response from tompress.com
Hello, We are sorry that the delivery was not made as agreed with the carrier. We are making the necessary arrangements with their services. Best regards.
A
Rating: 2 out of 5
The instructions are poor and the device doesn't work.
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Response from tompress.com
Hello, Please do not hesitate to contact our customer service, they can help you with the use of our devices. Best regards.
A
Rating: 4 out of 5
As a loyal customer of TOMPRESS, I've come to appreciate the seriousness and quality of the products on offer in every order I've placed.
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A
Rating: 4 out of 5
very good product
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A
Rating: 4 out of 5
Thank you
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A
Rating: 4 out of 5
R.A.S
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A
Rating: 4 out of 5
The Apia 180 noodle machine meets my needs very well. I am very satisfied.
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A
Rating: 4 out of 5
Professional
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A
Rating: 4 out of 5
very disappointed by the tomato press because it's unusable without modifying the attachment foot. the quality is there but reber didn't guarantee the manufacture. in short, a very good appliance but unusable as it is for chestnuts, for example.
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Response from tompress.com
Hello, Indeed, add a plywood shim or a cloth for example, it will improve stability. Best regards.
A
Rating: 4 out of 5
Good product
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A
Rating: 2 out of 5
A site not up to date even though 8 is out of stock. No information on delivery times.
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Response from tompress.com
Hello, the deadline is in real time for each item on the site, just to the right of the photo. Best regards.
V
Rating: 2 out of 5
Very long delivery time, no notification as to why delivery is so late. only after asking several times did I finally have clarity about the delivery.
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Response from tompress.com
Hello, yes, some products ordered were sold out. Best regards
A
Rating: 4 out of 5
order a little too late compared to the one before r a s sastified.
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A
Rating: 4 out of 5
Quality product
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A
Rating: 4 out of 5
Product conforms to my order, but it's a shame the instructions are not in French.
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A
Rating: 4 out of 5
Satisfied with the product
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A
Rating: 4 out of 5
as the 30-litre tank product was not available, delivery was a little late.
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A
Rating: 1 out of 5
I waited for my order for more than 10 days, I turned to Amazon and the next day, I received them, so you see your site is finished, except that you still owe me 10.30 euros ... The refund was supposed to be made and it's been ordered, I'm still waiting for it, I'm even thinking of filing a complaint.
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Response from tompress.com
Hello, We were out of stock and we're sorry about that. On the other hand, the refund has been made since 24/10/2018. Best regards.
A
Rating: 4 out of 5
I didn't need customer service, so I can't rate this item.
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A
Rating: 1 out of 5
To evaluate, I would have to deliver
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Response from tompress.com
Hello, It seems that the delivery man is having trouble finding the delivery address. He will have to contact you again. Best regards.
A
Rating: 4 out of 5
Apart from the transport, everything is perfect
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A
Rating: 4 out of 5
long delivery time. Package received all smashed...
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Response from tompress.com
Hello, we apologize for the inconvenience, but what about the products inside? Is everything in perfect condition or was there any breakage? Best regards.
A
Rating: 4 out of 5
ease of ordering and speed of delivery. The equipment is not yet assembled but seems to be of good quality.
No info on product availability by phone on Saturdays.
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No info on product availability by phone on Saturdays.
A
Rating: 1 out of 5
2 barrels ordered. One drum damaged. Delivery returned. No news since
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Response from tompress.com
Hello, The credit note for refund was issued and sent by email dated 25/10/2018, I invite you to check your email box for further infomations, you can contact us at 05 63 71 44 99 or [email protected] for any questions. Best regards.
A
Rating: 4 out of 5
Very good product in spite of information taken by phone, given by an unfriendly person.
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A
Rating: 4 out of 5
the cash register was not available quickly enough
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A
Rating: 2 out of 5
All the corks don't close the bottles properly, and the time between delivery and order was far too long.
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Response from tompress.com
Hello, We apologize for any inconvenience this may cause, but we've done everything we can to reduce the restocking time. Closing is done by a simple quarter turn. When you feel resistance, please do not force further to avoid crushing the lugs. Best regards.
A
Rating: 4 out of 5
hello , good equipment to be improved ( opinion of an agricultural engineer ) technical problem: the flywheel positioning axle (major defect) the reservation to screw the flywheel nut on the axle is non-existent it would be preferable to provide a key or other system I still have a nut no assembly instructions or description of parts good luck robert champion
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Response from tompress.com
Hello, Thank you for your suggestions, which we are studying with the manufacturer. Best regards.
A
Rating: 4 out of 5
products as ordered fast delivery so I would recommend
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C
Rating: 4 out of 5
Excellent product
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