The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Delivery too long after order not notified if delivery problem.
Delivered after complaint
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Response from tompress.com
Hello, Unfortunately, you ordered items that were out of stock and we had to wait for them to be restocked. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
good customer service despite a 3-week wait
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Acheteur Vérifié
Rating: 1 out of 5
I never received the product. The tracked parcel was announced as delivered on 19/10. That day, I did receive an envelope with your catalog and the invoice, but no product. Your customer service simply told me to check with the post office... In other words, you're on your own.
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Response from tompress.com
Hello, a file has been opened with our after-sales service. Research is in progress. As soon as we have information, our after-sales service will contact you. You can also contact us by e-mail or telephone, quoting reference 21699. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
received on time, produced as expected.
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Acheteur Vérifié
Rating: 4 out of 5
The battery-powered motor is much too close to the drum, making it unsuitable for use with a gas grill.
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Acheteur Vérifié
Rating: 4 out of 5
All ok
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Acheteur Vérifié
Rating: 4 out of 5
Bottles ordered intact and compliant. Delivery by GEODIS catastrophic Delivery in 5 days instead of 48 hours, and even then it would have taken longer because I had to yell at the deliveryman to come on the agreed day because he made me take the day off to tell me it will be for tomorrow. And he didn't even want me to check the goods..."
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied good performance
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Acheteur Vérifié
Rating: 4 out of 5
This is my first order, so I can't really give an objective assessment.
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Acheteur Vérifié
Rating: 4 out of 5
No problem with tompress
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the service Tom press a very great professionalism and a very great quality of service parcel extremely well packed but very disappointed with the conveyor who left me the parcel at the entry of my gate which is with 100 m of my house given that the parcel was a little heavy I had to carry it alone I recommend Tom press go there the eyes closed
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Acheteur Vérifié
Rating: 4 out of 5
This article is practical but not of very good quality...rusts with the first wash even after drying with a cloth...a handle should be sold with it.
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Acheteur Vérifié
Rating: 4 out of 5
No problem, now you just have to use the equipment
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Acheteur Vérifié
Rating: 4 out of 5
delivery time far too long, obviously due to a supplier problem, but otherwise top-notch after-sales service following bottle breakage in transit.
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Acheteur Vérifié
Rating: 2 out of 5
Order for which the product was indicated in stock" delivery under 24 h was not delivered in time (approximately 10 days) I had to buy other bottles at another supplier in order to be able to bottle my apple juice.
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Verifizierter Käufer
Rating: 1 out of 5
Minimum use of materials, maximum profit? product is out of proportion in terms of design, use of materials and workmanship to the price demanded.
The packaging and presentation is very questionable.
I would NOT recommend or want to buy again the power slicer made in Poland or the Czech Republic.
Especially as the product is officially offered by France, which is misleading.
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Acheteur Vérifié
Rating: 4 out of 5
product a bit expensive as well as shipping
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Acheteur Vérifié
Rating: 4 out of 5
Just one comment: the lack of delivery flexibility. On the 1st delivery, you're not warned, and on the 2nd, you have to block off a whole day...
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Acheteur Vérifié
Rating: 4 out of 5
there were 4 broken jars out of 20 (interesting catalog)
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Response from tompress.com
Hello, We apologize for this inconvenience. Have you notified our customer service department? Please contact us so that we can take the necessary steps. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery and in good condition. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
Result expected for tomatoes. Disappointing for blackberries. Requires a lot of strength to turn the crank, especially for blackberries. Regrettable lack of instructions.
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Response from tompress.com
Hello, We apologize for this oversight. I will send you the instructions for your appliance today. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
The extractor was extremely well packaged. However, it had stains on it, as if it had already been used once... a bit strange, but as we were in a hurry to make our juice we kept it.
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Acheteur Vérifié
Rating: 4 out of 5
I had to phone the transport company to get an answer about the delivery, which gave me an appointment for a delivery on 15/10, parcel sent on 04/10, with a delivery range between 09:00 and 17:00, delivery took place around 17:00.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I regret that the product is not larger.
Also, a few recipes would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed by the delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
Product as described but delivery time far too long. Sales service very good.
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Acheteur Vérifié
Rating: 2 out of 5
Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.
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Response from tompress.com
Hello, Your case is currently being processed. Our after-sales service will contact you shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
after a non-compliant delivery (damaged packaging), the 2nd delivery was satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
As satisfied as ever with Tom Press
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Acheteur Vérifié
Rating: 2 out of 5
goods not available and then address error on the parcel
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Response from tompress.com
Hello, Indeed, your shipment had to wait for the restocking of products not available at the time of your order. We do our best to reduce these delays. You placed your order online, and the parcel was sent to the address you gave. If you wish to modify it, you can do it via your account or by telephone with your advisers. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...
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Acheteur Vérifié
Rating: 4 out of 5
Correct delivery time material in good condition
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Acheteur Vérifié
Rating: 2 out of 5
-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.
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Response from tompress.com
Hello, there is a warning banner on the tracking site to inform you of the malfunction. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Order not received
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Response from tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Response from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Never received....
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Response from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good device, but poorly written and unsuitable instructions.
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Response from tompress.com
Hello, We will see to improve it. If you have any suggestions, please do not hesitate Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
After more than 15 days, I'm still waiting for my parcel???
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Response from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Incomprehensibly long delivery time Never had this problem elsewhere
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Response from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
bottles as described
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