The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I had to phone the transport company to get an answer about the delivery, which gave me an appointment for a delivery on 15/10, parcel sent on 04/10, with a delivery range between 09:00 and 17:00, delivery took place around 17:00.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I regret that the product is not larger.
Also, a few recipes would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
disappointed by the delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
Product as described but delivery time far too long. Sales service very good.
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Acheteur Vérifié
Rating: 2 out of 5
Having bought an apple crusher on your site, and having been a customer of yours for many years, I took the liberty of contacting you by telephone following the disappointment that this product has given me. A person from your company replied that the information would be passed on and that I would be contacted very shortly. I'm still waiting. In fact, this apple crusher is a real pleasure to use.
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Response from tompress.com
Hello, Your case is currently being processed. Our after-sales service will contact you shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
after a non-compliant delivery (damaged packaging), the 2nd delivery was satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
As satisfied as ever with Tom Press
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Acheteur Vérifié
Rating: 2 out of 5
goods not available and then address error on the parcel
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Response from tompress.com
Hello, Indeed, your shipment had to wait for the restocking of products not available at the time of your order. We do our best to reduce these delays. You placed your order online, and the parcel was sent to the address you gave. If you wish to modify it, you can do it via your account or by telephone with your advisers. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
2 blueberry combs ordered on August 23, with a delivery time of 19 days. The parcel was only sent on September 28. No communication about the delay, we had to call again on September 26 to unblock the situation. As much as to say that the blueberry picking season had passed Where was the order lost? It's a pity that this spoils everything, the products are of quality...
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Acheteur Vérifié
Rating: 4 out of 5
Correct delivery time material in good condition
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Acheteur vérifié
Rating: 2 out of 5
-Order of 24/09 not yet arrived on 08/10, i.e. 14 days already, and of course it's because of the Belgian post office... -No word about a second order on 27/09-cancelled by telephone because of a 3-week delay... for which I'm waiting for a refund.
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Response from tompress.com
Hello, there is a warning banner on the tracking site to inform you of the malfunction. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Order not received
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Response from tompress.com
Hello, the Belgian post office is experiencing technical problems which are causing delays in the delivery of your parcel and we are very sorry about this. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Non-compliant indicated stock, resulting in non-compliant delivery times (1.5 months rather than 48 hours); great difficulty in contacting us via e-mail forms (several days); borderline product in terms of quality and finish.
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Response from tompress.com
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at 0033563714499 for any questions or information. They are available Monday to Friday from 9 am to 6 pm. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Never received....
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Response from tompress.com
Hello, the Belgian post office is experiencing difficulties with deliveries, but it seems to be sorted out and your parcel should arrive shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good device, but poorly written and unsuitable instructions.
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Response from tompress.com
Hello, We will see to improve it. If you have any suggestions, please do not hesitate Best regards.
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Acheteur vérifié
Rating: 1 out of 5
After more than 15 days, I'm still waiting for my parcel???
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Response from tompress.com
Hello, We're sorry, but the Belgian post office is having problems processing parcels. You can contact them for a detailed follow-up. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Incomprehensibly long delivery time Never had this problem elsewhere
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Response from tompress.com
Hello, We have been informed that the Belgian Post Office was experiencing difficulties and a delay in the delivery of orders. The delay is being resolved and everything should be back to normal shortly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
bottles as described
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Acheteur Vérifié
Rating: 2 out of 5
I paid for a Chronopost service to receive the goods quickly and the delivery was delayed by a day Goods prices too high
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Response from tompress.com
Hello, your parcel was delivered within 24 hours. If the items are not to your liking, you can contact our after-sales service to arrange the return of new goods. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
Very high shipping costs. Is that really necessary?
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Acheteur Vérifié
Rating: 4 out of 5
a bit quick to talk about experience".
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Acheteur Vérifié
Rating: 4 out of 5
a small accounting error which has generated costs for me and which requires a commercial gesture to date non-existent. Thank you for your consideration.
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Response from tompress.com
Hello, Yes, this is planned for your next order. Once again, our apologies. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 2 out of 5
Order placed at the beginning of September and still nothing in sight. Customer service offers to investigate. In the meantime, I'm on my own. Very disappointed.
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Response from tompress.com
Hello, we have taken the necessary steps and your parcel has been dispatched, but unfortunately the post office has not yet delivered it. We have opened a claim with their service to know the position of your package and obtain delivery. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
tres bon materiel nous avons déjà fait une 100 de liters de jus de pommes
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Acheteur Vérifié
Rating: 4 out of 5
too expensive for labels
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Acheteur Vérifié
Rating: 4 out of 5
very happy with my order
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compratore verificato
Rating: 4 out of 5
comments for itself ; but I would change the potato package that opens easily to a bag with ties that tighten and stay more snug and closed
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Response from tompress.com
Good morning, thank you for your report regarding the item you purchased. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
note on the 48h delivery time..... actually 96 h...
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Acheteur Vérifié
Rating: 4 out of 5
bonjour materiel tres bien
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Acheteur Vérifié
Rating: 4 out of 5
smooth as ordered fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
Professional website. Very friendly telephone response.
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Acheteur Vérifié
Rating: 4 out of 5
items delivered as ordered. however, one problem with the delivery: the carrier mistreated the parcel, everything was loose in the box, and the little polystyrene used to wedge the chopper didn't hold up. at first glance, nothing was broken and the chopper seems to work.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, Good overall quality but several of the screws supplied are already rusty and one is unusable. I regret not having been able to take advantage of the free delivery offered the day after my order... Or at least to have benefited from a small commercial gesture.
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Acheteur vérifié
Rating: 4 out of 5
Good product
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Acheteur Vérifié
Rating: 4 out of 5
Thanks for everything Erick.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a product on the 10th of the month, and I receive a reply on the 25th informing me of a stock shortage and a prior delivery date of the 4th the following month. That's not good enough. The few products I've bought from you have arrived without user manuals, even for slightly complicated machines. To be changed
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Response from tompress.com
Hello, We apologize for the delay, but it depends on the production process. Could you please let us know which notices are missing? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good product
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Acheteur Vérifié
Rating: 4 out of 5
A 45 l press ordered on August 28th and still not delivered on September 25th .... I don't know if I'll get my money back.... 48H delivery is pure rip-off
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Response from tompress.com
Hello, Your parcel left on 14/09 as soon as the press was restocked. It seems that the carrier has had difficulties in arranging delivery with you since the next working day. We have noted your refusal to receive this item and request that the parcel be returned to our warehouse. Upon receipt, we will proceed with the refund as agreed. Best regards.
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compratore verificato
Rating: 4 out of 5
Fast shipping the goods arrived without any problems
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