The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Good choice but very professional access. Correct delivery times. Shipping charges too restrictive (no staggering according to invoice amount). I'll have to wait and see to evaluate the merchandise (tap) and I haven't had to deal with customer service.
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Response from tompress.com
Hello, thank you for your feedback, however, we do have several levels of shipping costs depending on the amount, from 0 to 30, from 30 to 120 and from 120 euros, they are offered Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Goods arrive on time.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied with the product and the order-delivery process.
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Acheteur Vérifié
Rating: 4 out of 5
outstanding packaging
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Acheteur Vérifié
Rating: 4 out of 5
I didn't analyse the delivery times properly????? I didn't understand the place of delivery????? I didn't get any feedback when I paid online and I didn't know if my order had been paid for???? And as a result, I wasn't able to complete my order. Too bad... I'm wondering whether I'll order again... Until now, I've been happy. But times can change.
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Response from tompress.com
Hello, I would like to gather the different accounts created, and define the billing address and the different delivery addresses. I suggest that we do this together to avoid any further inconvenience. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
I received the product I ordered fine.
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Acheteur Vérifié
Rating: 4 out of 5
no delivery problems, product conforms to our expectations
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Acheteur Vérifié
Rating: 4 out of 5
The small complaint is that you sell batches of 12 jars but only batches of 10 lids. You should remedy this. Thanks in advance
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Acheteur Vérifié
Rating: 4 out of 5
Calberson did not leave a delivery notice, I was not delivered, 8 days without news the tracking link does not work, it was you who warned me that the package was at calberson, I had to move, the package was in very bad êtas opened by the side fortunately very well protected pots intact claude Vatin
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Acheteur Vérifié
Rating: 4 out of 5
too bad the shipping price is a bit high
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Acheteur Vérifié
Rating: 4 out of 5
Happy with my purchase
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Acheteur Vérifié
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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Acheteur Vérifié
Rating: 4 out of 5
packaging on pallets very limited parcels often balanced on the pallet
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Acheteur Vérifié
Rating: 4 out of 5
the products correspond perfectly to our expectations. Extremely fast delivery by post
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Acheteur Vérifié
Rating: 4 out of 5
non-essential device
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Acheteur Vérifié
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
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Acheteur vérifié
Rating: 4 out of 5
good site, good products, recommend
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Acheteur Vérifié
Rating: 4 out of 5
delivery RAS base and lid a little difficult to fit works well for new potatoes
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Acheteur Vérifié
Rating: 4 out of 5
very fast and product arrived in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
It would have been much more practical if the carrier had called before delivery. Fortunately, we were there when he arrived.At first glance, the product seems to comply with the catalog, but some more detailed explanations with diagrams on the use of the pointed metal stops would be welcome....
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Response from tompress.com
Hello, Thank you for your suggestion. While we're waiting for the instructions to be improved, you can contact our customer service department on 05 63 71 44 99 or [email protected], they'll be happy to help you position your pawls. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
i've used the appliance 3 times; the temperatures are as described, so i'm satisfied. ps is it possible to obtain teflex" sheets that can be adapted to this appliance?
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Acheteur Vérifié
Rating: 2 out of 5
Delivery said to be in 48 hours, delivered 1 week later
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Response from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Fast 48-hour delivery as advertised.
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Acheteur Vérifié
Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
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Response from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Good in general, but the box is really bulky for a paella dish.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
Prices are still high
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Acheteur Vérifié
Rating: 4 out of 5
quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
good quality -
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Acheteur Vérifié
Rating: 4 out of 5
We went to collect the parcel from the carrier The parcel box was damaged Fortunately the product was in good condition
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Acheteur Vérifié
Rating: 4 out of 5
On the whole it's okay
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Acheteur Vérifié
Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
On the whole I'm happy with what I've bought from you.
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Acheteur Vérifié
Rating: 4 out of 5
fast express order and delivery, I recommend ...very professional , thank you
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Acheteur Vérifié
Rating: 2 out of 5
the bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
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Response from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say
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