The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
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Response from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery with correct packaging, goods corresponding to my order and of good quality
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, compliant product
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Acheteur Vérifié
Rating: 4 out of 5
No particular problem.Delivery conforms.At first sight good product,To see in time.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, but I was a little disappointed not to have been informed of the day of the delivery. I'll test it this weekend. To be continued... :)
One small question though: how is the vacuum created when the casing is inserted???
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Response from tompress.com
This machine is equipped with a patented system that effectively prevents air from escaping when backing. You'll see that the funnels are grooved precisely for this purpose. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
always at the customer's service
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Acheteur Vérifié
Rating: 4 out of 5
Although I haven't tried it out yet, the product seems to be up to scratch.
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Acheteur Vérifié
Rating: 4 out of 5
Box damaged and always dented Spreaders always crushed I've had several orders from you And always the same problem
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Response from tompress.com
Hello, We apologize for the inconvenience and hope that the items have not been damaged. We will take care to reinforce the callage for this type of shipment. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
good service.delivery on time,correct packaging and goods as ordered.perfect.
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Acheteur Vérifié
Rating: 1 out of 5
I have not yet received the parcel
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Response from tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
product conforms to the order but lacks the support shown in the catalog
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Response from tompress.com
Hello, the sharpener base is optional, ref. COUREDIASOC. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
no problem
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Acheteur Vérifié
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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Acheteur Vérifié
Rating: 4 out of 5
I've never had to use Customer Service, so I can't give an assessment of it.
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Acheteur Vérifié
Rating: 4 out of 5
first contact with this company which has a lot to see. the catalog and calendar offered are very well done. company to follow.
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Acheteur Vérifié
Rating: 4 out of 5
Fast, efficient and reliable. No complaints.
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Response from tompress.com
Merci :)
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Acheteur Vérifié
Rating: 1 out of 5
Out of stock , product not delivered yet , not before 3 weeks .
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Response from tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
There was just one problem: I had to contact Tom'press because I hadn't heard anything about my order for nearly 3 weeks (nothing about product availability, nothing about delivery times). Fortunately, as soon as I got in touch by e-mail, delivery was very quick and went off without a hitch.
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Response from tompress.com
Hello, your order included an item in the process of being restocked. The delivery time is indicated on the order confirmation, please also consult the product sheet, where the stock and delivery time are also indicated in real time. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
The product corresponds to the expected quality and use. It was delivered promptly.
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Acheteur Vérifié
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
A little wait for a restocking that was delayed but very good product, well packaged. Satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
The hooks are not very effective, missing one or 2 hooks along the length of the rod to hold the salmon in place.
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Response from tompress.com
Hello, Don't hesitate to double the hook, especially if the fillet is large. This way your fillet will be held securely and won't come off during smoking. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
A little schematic diagram would have been nice
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Acheteur Vérifié
Rating: 4 out of 5
Your products are of high quality and your customer service is pleasant and efficient. It is unfortunate that you use a delivery service that is so unsuitable for business customers.
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Acheteur Vérifié
Rating: 4 out of 5
Mode works to improve explanations of operation
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Acheteur Vérifié
Rating: 4 out of 5
could notify you when you had received the payment
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Acheteur Vérifié
Rating: 4 out of 5
the site very good but the product finishes a little light the straps of the hood forced to remove the screws because the screws were screwed into the straps and no way to make the adjustment and they protrude from the hood risk of injury to put it on the back otherwise the rest of the hood very good
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Acheteur Vérifié
Rating: 4 out of 5
Very long delivery times for Reber spare parts
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Acheteur Vérifié
Rating: 4 out of 5
good hose quality; resistant
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Acheteur Vérifié
Rating: 4 out of 5
RAS. serious to recommend
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Acheteur Vérifié
Rating: 4 out of 5
Delivery by carrier does not offer flexibility for your customers who work from 08:00 to 20:00 every day. Contractualize for Saturday delivery or delivery via a relay point.
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Verifizierter Käufer
Rating: 4 out of 5
It took a while, but I was always kept well informed. The would is as described. All in all good
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Verifizierter Käufer
Rating: 1 out of 5
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
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Response from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I can't give an assessment of customer service as I haven't had any contact with them. The product itself is effective BUT the mast that is supposed to hold the sprinkler broke after only three days. What can I do? Good day, Gerard Ouwerling
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Response from tompress.com
Hello, As you did yesterday, send us an e-mail to let us know, a file is open and in progress with our after-sales service, which has received the additional information. See you soon. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
As far as I'm concerned, the delivery time was a little long due to a lack of stock at the seller's. Otherwise, everything was fine and met my needs.
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Acheteur Vérifié
Rating: 4 out of 5
the delivery was long and exceeded the 48h deadline;for tompress nothing to say the quality of the products is perfect.cordialement.
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