The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Device received damaged
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Acheteur Vérifié
Rating: 4 out of 5
Compliant
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Verifizierter Käufer
Rating: 4 out of 5
Everything top fast delivery, goods not damaged
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Acheteur Vérifié
Rating: 4 out of 5
The product conforms to my expectations. Delivery was made within 48 hours as expected.
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Acheteur Vérifié
Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
rupture on an article ...not informed, had to call to receive my order without this article
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Acheteur vérifié
Rating: 4 out of 5
No comment.
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery. Neatly packaged. The stainless steel rolling pin (30 cm) seems too smooth to me: it tends to slip instead of rolling under your hands (especially those with a little butter) when working on a cooled appliance. Perhaps the ends should be roughened for a better grip.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied with the very fast delivery, very well protected package my nephew was right to advise me tompresse
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to complain about, good product, fast delivery.
I am very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
delivery complicated to see if possible to do otherwise for next order
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Acheteur Vérifié
Rating: 4 out of 5
Product to be tested, too early to give an opinion on the quality of bottle rubbers ...
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Acheteur Vérifié
Rating: 1 out of 5
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
nothing to complain about
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Acheteur Vérifié
Rating: 4 out of 5
As ordered
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Acheteur Vérifié
Rating: 4 out of 5
Quality product. Delivery a little long. Sav responsive.
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Acheteur Vérifié
Rating: 4 out of 5
Expected product conforms to order, home delivery.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery a little long but excellent products
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Acheteur Vérifié
Rating: 4 out of 5
very good products are presented on the site tompress, quite diversified.... and good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Very, very disappointed with the delivery time Delighted with the equipment ordered
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Response from tompress.com
Hello, Unfortunately your order included items that were being restocked. We did our best to shorten the delivery time. Fortunately, the parcel was delivered within 48 hours as planned. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
fast, careful delivery quality product
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to report, I am satisfied
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Acheteur vérifié
Rating: 1 out of 5
everything is too small and delivery leaves much to be desired
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Response from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
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Acheteur vérifié
Rating: 4 out of 5
Received the order in perfect condition and as described.
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Acheteur Vérifié
Rating: 4 out of 5
Should run more consistent promotions, as prices are still high.
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Acheteur Vérifié
Rating: 4 out of 5
despite a postponement of the delivery date for one product, I received delivery of the balance of my order at no extra cost.
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compratore verificato
Rating: 4 out of 5
very good and good
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Acheteur Vérifié
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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Acheteur Vérifié
Rating: 4 out of 5
Correct delivery, product as expected
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Acheteur Vérifié
Rating: 4 out of 5
good site very good customer service for information
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Acheteur Vérifié
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
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Acheteur Vérifié
Rating: 4 out of 5
The product ordered two weeks before Christmas arrived well in time - even abroad - Much appreciated gift.
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Acheteur Vérifié
Rating: 4 out of 5
Ras
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Acheteur Vérifié
Rating: 4 out of 5
short
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered beech sawdust, not sawdust and shavings. As I haven't used it yet, I'll let you know what I think.
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Acheteur vérifié
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Great product. Delighted with my purchase
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