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A
Rating: 4 out of 5
Expected product conforms to order, home delivery.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 564 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery a little long but excellent products
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A
Rating: 4 out of 5
very good products are presented on the site tompress, quite diversified.... and good quality.
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A
Rating: 4 out of 5
Very, very disappointed with the delivery time Delighted with the equipment ordered
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Response from tompress.com
Hello, Unfortunately your order included items that were being restocked. We did our best to shorten the delivery time. Fortunately, the parcel was delivered within 48 hours as planned. Best regards.
A
Rating: 4 out of 5
fast, careful delivery quality product
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A
Rating: 4 out of 5
Nothing to report, I am satisfied
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A
Rating: 1 out of 5
everything is too small and delivery leaves much to be desired
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Response from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
A
Rating: 4 out of 5
Received the order in perfect condition and as described.
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A
Rating: 4 out of 5
Should run more consistent promotions, as prices are still high.
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A
Rating: 4 out of 5
despite a postponement of the delivery date for one product, I received delivery of the balance of my order at no extra cost.
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C
Rating: 4 out of 5
very good and good
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A
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
A
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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A
Rating: 4 out of 5
Correct delivery, product as expected
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A
Rating: 4 out of 5
good site very good customer service for information
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A
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
A
Rating: 4 out of 5
The product ordered two weeks before Christmas arrived well in time - even abroad - Much appreciated gift.
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A
Rating: 4 out of 5
Ras
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
I had ordered beech sawdust, not sawdust and shavings. As I haven't used it yet, I'll let you know what I think.
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A
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
A
Rating: 4 out of 5
Great product. Delighted with my purchase
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A
Rating: 4 out of 5
delivery ok goods correspond to the order very well
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A
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
A
Rating: 4 out of 5
Fine, but the price of transport spoils the fun.
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A
Rating: 4 out of 5
the products were in perfect condition but fortunately my ice cream maker was well packed because the parcel arrived ripped open on two sides it would need stronger packaging. otherwise nothing to complain about the products, we are happy with them cordially Mme Résimont
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A
Rating: 4 out of 5
Good products
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V
Rating: 4 out of 5
Delivery nearer 7 days not 48hrs mentioned.
Response from tompress.com
Hello, We can delivered in 48 hours when de delevery is in France. Best regards.
A
Rating: 4 out of 5
Good customer service very serious and safe site
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A
Rating: 1 out of 5
Nothing received, 15 days after order....
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Response from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
V
Rating: 2 out of 5
Unfortunately very late delivery and only one notification in the meantime.
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A
Rating: 4 out of 5
WELL
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A
Rating: 4 out of 5
When I ordered, the article was in stock and available, it was to arrive in Sorèze 2 days later, so I phoned before going to Sorèze and was then informed that this article was out of stock and that it would be available only 15 days later I was disappointed because usually deliveries are faster. I would like an invoice for this purchase. Best regards
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Top service Bravo
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A
Rating: 4 out of 5
It's impossible to check the contents of the box, given the weight of the item and the hurried, badly parked deliveryman...
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Response from tompress.com
Hello, He must nevertheless take the necessary steps to let you check to ensure that the delivery is correct. Best regards.
A
Rating: 4 out of 5
Fast delivery and merchandise in line with the product offered.
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A
Rating: 4 out of 5
a little disappointed my plate has a few scratches
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Response from tompress.com
Hello, sorry to hear that, would you have some photos to send us please? I'll leave you the e-mail address: [email protected]. Best regards.
A
Rating: 1 out of 5
Delay far too long, order placed over 2 weeks ago and still not received.
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Response from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
C
Rating: 4 out of 5
The object and 'arrived in acceptable time....the functionality of the object is not' among the best....the wheel very rudimentary does not turn well in the soil still not worked....for simple work and a soil already worked and soft does its job well weeding the grasses ... for other there are no things to say except that over time getting used to the tool more do its simple work with utilit
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