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A
Rating: 4 out of 5
Quick and easy
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
I am very satisfied with the delivery, merchandise and customer service.
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Rating: 2 out of 5
fragile merchandise, had to cobble together a mast the initial one broke off
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Rating: 4 out of 5
very good site
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A
Rating: 4 out of 5
The carrier acknowledged a delay in the processing of delivery appointments. However, the parcel remained in their warehouse for a week. Once the appointment was made, delivery was made the next day. I haven't tried the corer yet. Very pleasant sales service.
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A
Rating: 4 out of 5
Very good service, unfortunately the casings are almost all pierced and therefore too difficult to use.
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Response from tompress.com
Hello, Did you rinse them well and soak them in lukewarm water before use? Best regards.
A
Rating: 4 out of 5
Everything was in order and the material compliant.
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A
Rating: 4 out of 5
according to the person who uses the appliance, she's a bit disappointed with the performance and especially the handle, which isn't really top quality and is billed extra.
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A
Rating: 4 out of 5
an instruction manual would have been very useful
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A
Rating: 4 out of 5
The delivery was not where I expected it to be, but it did arrive.
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A
Rating: 1 out of 5
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
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Response from tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
A
Rating: 4 out of 5
First disappointment with the availability of your merchandise: we received our order late, so missed using it while our garden was overflowing with vegetables... A shame. In addition, the appointment with the carrier was complicated (3 phone calls were necessary due to the deliveryman's faux-bonds...). Fortunately, the quality of our drawer unit is excellent.
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C
Rating: 4 out of 5
outstanding product
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A
Rating: 2 out of 5
The problem with these boxes is that they are very fragile and many of them are defective on delivery, which means loss and no claims possible.
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Response from tompress.com
If we don't have the information, we can't do anything. As soon as you receive them, please check them and call us or send us an e-mail. Best regards.
A
Rating: 4 out of 5
On the photo there was a fan to cool the motor, on the product I received there is no fan. I haven't tried the product yet.
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Response from tompress.com
Hello, only the 40 Kg model (reference toumot50) is equipped with a propeller. The 80 Kg model you ordered does not have one. Best regards.
A
Rating: 4 out of 5
as a young consumer of your site, I find it very good, because for both categories of customers, good quality products.
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A
Rating: 1 out of 5
I still haven't received my delivery...
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Response from tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
A
Rating: 4 out of 5
Very happy even if the delivery was a little long but in the meantime it was during the Christmas period.
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Rating: 4 out of 5
Nickel products, top packaging ...glass bottles. Carrier: delivery 8am to 5pm not great to block a day.
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Rating: 4 out of 5
The machine runs impeccably. It's not easy to clean, though, so you'd better bring a small brush. A little disappointed by the delivery, as the motor had taken a few knocks, but the marks are not very visible, especially when you first talk to the delivery man, but that's a pity... doesn't hinder its use in any way.
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A
Rating: 4 out of 5
I made a mistake in my order and the service rectified it.
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A
Rating: 4 out of 5
I'm disappointed by this article because the dish is tinned and therefore cannot exceed 210°, whereas the recipe published in the catalog indicates cooking at 250° or higher, which is normal for cooking socca. It is therefore impossible to cook the socca correctly.
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Response from tompress.com
Hello, the cooking time must be adapted to the utensil. Best regards.
A
Rating: 4 out of 5
No worries...Very fast delivery.
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Rating: 4 out of 5
the parcel arrived on time, but the box was damaged fortunately there was a very good protective packaging the goods correspond to the description and good quality we would like to come to the store (factory) and see other products thank you for everything Sylvie
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Rating: 4 out of 5
product meets my expectations super
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Rating: 4 out of 5
I didn't find the results very good. I'll try again sometime, but for now, I regret my purchase.
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Rating: 2 out of 5
Delivery times too long, with no communication from Tompress. The order could have been fulfilled within the timeframe advertised".
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Response from tompress.com
by sending missing items (grids) at a later date.
A
Rating: 4 out of 5
The product photo suggests that the envelope is of better quality, while the cork could be made of cork.
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Response from tompress.com
Hello, you can equip your carboy with a cork bung, you will find the compatible reference in the "Accessories" tab of the product sheet on our site. Best regards."
A
Rating: 4 out of 5
The delivery man is perfect, it's the GLS IT department that sends erroneous e-mails. You are told that the parcel will be delivered on Wednesday, but the driver only picks it up on Thursday (2 times). The mandolin meets my expectations.
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A
Rating: 4 out of 5
Good product as described
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A
Rating: 1 out of 5
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
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Response from tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
C
Rating: 4 out of 5
I recommend the following modifications : 1) a hinged door at the outlet, to prevent splashing and loss of product 2) instead of the pestle a lid with hole and tube for inserting apples and to prevent splashing 3) an additional bar without crank for drill attachment. I can send photos.
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Response from tompress.com
Good morning, we very much welcome your suggestions. We kindly ask you to send the photos to the email address: [email protected] Sincerely.
A
Rating: 4 out of 5
I've never been disappointed, and for pros, the customer service by phone is perfect. Keep it up and we'll do the same.
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V
Rating: 2 out of 5
Very long delivery time No possibility to contact as everyone only spoke French
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V
Rating: 4 out of 5
We are very satisfied with the products. The press is very easy for us to use and produces a very good result. We don't use this press primarily for tomatoes, but for all the berries to make jelly and juice.
We have already used it for tomatoes. Very good.
It is a bit more time-consuming than using an el
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We have already used it for tomatoes. Very good.
It is a bit more time-consuming than using an el
A
Rating: 4 out of 5
A big effort needs to be made on delivery times, which are nothing like those advertised.... On the other hand, credit cards and bank transfers are cashed at supersonic speed.
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Response from tompress.com
Hello, We understand your dissatisfaction, your order placed on Friday could not be shipped until the next business day on Monday, if we could have done faster believe us we would have. Best regards.
A
Rating: 4 out of 5
A housing is missing around the motor I touched the winding when fixing a housing The motor is out of order.
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A
Rating: 4 out of 5
product ordered with the electric smoker, but this one did not contain any instructions, e-mail sent without any rest, a pity.
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Response from tompress.com
Hello, to which address did you send the e-mail? I couldn't find it. I also don't have an electric smoker ordered from us, only the sawdust patties. Best regards.
A
Rating: 4 out of 5
I ordered from Tompress because it's a serious, professional company, with whom we have no unpleasant surprises. My order was faithful to the description, the price was reasonable, and delivery was fairly quick.
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A
Rating: 4 out of 5
Very good
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