Customer reviews of tompress.com

Good

The package was not delivered to our home as agreed.

I ordered 6 airtight food containers, 3 lids arrived completely broken! This is disappointing given the price

Hello, we bought a pantry. Our experience with Tom Press is inconclusive. Regarding the product, the anti-insect mesh has too wide openings that let in gnats, so we are disappointed with the product. We will have to return it to modify the mesh of the pantry. On the other hand, we were delivered a month after placing the order, whereas the delivery is supposed to be fast... I want to point out that the customer service representative is very respectful and attentive. Best regards, Laurent Breton

The device was slightly damaged (manufacturing fault), but not very serious.

very satisfied with the thorny, moderately satisfied with the apple pole

Ras delivered well received

Canning products and a very large selection

Not satisfied with the order, several interlocutors, and each time different versions, result order received 1 month and a half after the order and 3 tons of apples lost

Hello, the deadline was not respected Missing merchandise

We were forced to go pick up the package at a relay point that was unknown to us. The delivery person asked us if we were home via SMS and he never showed up. (3 days of waiting). Unacceptable. Best regards.

I really regret this purchase, I tried it on plums and mirabelles: I almost never managed to remove the pit and the few times I did it was by crushing the fruit. So I ended up finishing everything with a knife. I am really disappointed because it's the first time I buy something from Tom Press that disappoints me.

No, I am disappointed. I received rubber joints that do not match the photo. I have returned everything to you. You have received them. I am waiting for the refund. Thank you, Best regards

Good product, difficulty with delivery due to the post

Hello, I bought a city gas stove for my 95-year-old mother who lives in Paris because there is a thermocouple on the purchased device that seems essential for obvious safety reasons. My mother's stove is very old and has no safety features. Upon unpacking the device, I discovered that there was a label indicating that the device was only usable outdoors. I wonder in which forest or meadow there is city gas. If I bought a city gas stove, it is indeed to use it in the city with natural gas. However, there was nothing written on the site! This is therefore a very serious information defect. Moreover, it has been a week since I sent a photo of the label affixed to the stove and I am still waiting for a response from Tompress!

Correct

It adapts very well to my wooden vinegar maker

I have always received well

Package not received completely. I'm still waiting for the rest.

The material is not suitable for what I wanted. It is not sturdy! With my best regards.

Over two weeks I called twice to find out where my order was. I would have liked to be contacted to be informed that some items were out of stock and to be asked if the rest of the order was urgent, which it was. That said, I am satisfied with the items I received.

More than 10 days to ship my order, claiming it's a computer problem. Otherwise, the product is as described.

Longer delivery time than expected

Your device doesn't really meet my expectations. Complicated automatic to change. Everything manual would have been enough. Thank you

Product sent with delay then incomprehensible delivery from La Poste which means I couldn't retrieve the product before my departure on vacation and it will be too late afterwards.

I ordered vacuum machine seals. In one of the photos, there was a pouch with 2 seals. Since I was also ordering for a friend, I ordered 2 items... and I only received 2 seals. Called Tompress, response was sir, the photos are not contractual, please send us an email to report the possible confusion regarding the photos...... and while you're at it, don't you want me to do your job !!!!!

the parts received for a grinder do not fit together, the phone reception is deplorable asking to make videos in order to get feedback.

I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.

I paid for an express delivery that was not respected

2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.

Very good site, everything went well.

Fast preparation and delivery order. Only downside is the 3rd order and the 3rd time we've had to recreate our Internet account, but it's certainly not your fault.

Great

Problem with my order. No response from customer service in 1 week.. a bit disappointed

Almost everything went well, except for the package that arrived in a mediocre state, slightly opened, having damaged a delivery, but without consequence for reading.

I waited three months to receive my order

delivery too long

Quality knife but slow delivery because the package was lost by their delivery partner Chronopost. It was for a gift. Arrived too late.

Impossible to assemble device. I contacted customer service and a week later still no news!!!

Nothing to complain about