The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?
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Response from tompress.com
Hello, Your package was indeed shipped on 11/07/2017, I am approaching the carrier to find out the routing details and will contact you later today. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back
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Response from tompress.com
Hello, thank you for your message, but I see that your package is left on the day of order and it has been delivered to you. Yours sincerely.
A
Acheteur Vérifié
Rating: 4 out of 5
problem with the carrier
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Response from tompress.com
Hello, Please don't hesitate to let us know about the problem so that we can take action. You can inform us of the progress of your delivery at [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
I find the product average, the knife tends to rust even when dried well, and I wonder if the plastic washer will last long enough...
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Response from tompress.com
After drying, remember to grease it to prevent it from rusting. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
Good delivery in a perfect timeframe.
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Acheteur Vérifié
Rating: 4 out of 5
Hello Very good, high-quality equipment. Thanks to Tompress for the well-designed website and for answering my questions by phone. It's a shame that the carrier doesn't understand that there are no inhabitants in a winery. When a precise time has been agreed (morning or afternoon), it must be respected. After several calls, delivery was made.
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Acheteur Vérifié
Rating: 4 out of 5
No problem, except for the slightly long delivery time.
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Acheteur Vérifié
Rating: 4 out of 5
Good-quality weighing equipment, carrying case essential
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Acheteur Vérifié
Rating: 4 out of 5
The delivery was made in good conditions and the equipment arrived in perfect condition.
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Acheteur Vérifié
Rating: 1 out of 5
Very unpleasant reception from the after-sales service as if the customer was responsible for the goods received damaged then different discourse between the different people we have to deal with I would not recommend this site, already the problem Sav is far from being resolved a problem on a product return to your charge Cordially
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Response from tompress.com
Hello, Did you note the breakage on the delivery slip? The file is open with our after-sales service and was waiting for photos which were not attached to your e-mail. Please send them to us to speed up processing.
A
Acheteur Vérifié
Rating: 4 out of 5
well
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Acheteur Vérifié
Rating: 4 out of 5
Goods received with dexterity
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Verifizierter Käufer
Rating: 2 out of 5
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
A
Acheteur Vérifié
Rating: 4 out of 5
fast delivery; careful packaging securing the equipment well; correct presentation of the site but incomplete description of the equipment: presence of the timer not mentioned on the site even though it is present in the Tom Press (Tauriessicatori) fruit and vegetable dryer, hence a pleasant surprise and optimum value for money ...
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Acheteur Vérifié
Rating: 4 out of 5
Ok c bon
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Acheteur Vérifié
Rating: 4 out of 5
delivery error on 1st order but quickly rectified. Impeccable customer service. I will continue to work with this company.
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Acheteur Vérifié
Rating: 4 out of 5
The shelves are too weak to be wall-mounted with bottles, so a wooden shelf must be placed underneath them.
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Acheteur Vérifié
Rating: 4 out of 5
excellent product, quick and easy order taking, efficient customer service, the carrier must improve its services...
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
The product corresponds exactly
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Acheteur Vérifié
Rating: 4 out of 5
The items were delivered quickly. One of the 2 items was very fragile (mustimeter) and was broken in its original case (that's why I only gave it three stars). After sending photos, a replacement was sent back shortly afterwards. I can't wait to use it with other fruits, especially chestnuts.
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Acheteur Vérifié
Rating: 4 out of 5
I'd have liked to be able to cut larger fries. And beware of fingers in the slide. I gave one to my father for his birthday...
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Acheteur Vérifié
Rating: 4 out of 5
delivery a little slow (10 days after order)
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Response from tompress.com
In fact, time to restock the pitter.
A
Acheteur Vérifié
Rating: 4 out of 5
everything was correct :)
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Verifizierter Käufer
Rating: 4 out of 5
The postage was exorbitantly expensive
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Acheteur Vérifié
Rating: 4 out of 5
Disappointed because I thought I was getting a raw cast iron plancha and not an enamelled one. Fragile enamel because the first time I cleaned it, a grain left and you can see the raw cast iron ....."
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Response from tompress.com
However, the description is precise: it's a cast-iron plancha enamelled in the mass. Please send us a photo at [email protected]
A
Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
parcel went to the wrong post office but necessary done and I just received it today
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Acheteur Vérifié
Rating: 4 out of 5
Order delivered to neighbor's house without warning A note in the mailbox would have been nice.
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Response from tompress.com
Hello, We have informed the colissimo service. Best regards.
A
Acheteur Vérifié
Rating: 4 out of 5
7-day delivery
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Response from tompress.com
Hello, I see a delivery in 48 working hours on the tracking. Please let us know the details of your delivery so that we can intervene with our service provider.
A
Acheteur Vérifié
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
slow service
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 4 out of 5
Overall interesting, a pity that the site is not very ergonomic. Constant reloading of the basket is oppressive, I don't think I'll be coming back to this site in the future...
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Response from tompress.com
Hello, We are working hard to improve your experience on our site.
A
Acheteur Vérifié
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery conforms to the order. Really happy with this company.
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed in advance that the delivery driver would be coming. So I wasn't there, and there's only one place to pick up the parcel: the warehouse, which is an hour's drive from my house... too bad!
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Response from tompress.com
Hello, thank you, we'll let our service provider know so that they can improve the service.
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Acheteur Vérifié
Rating: 4 out of 5
1 curved wooden stake
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Acheteur Vérifié
Rating: 4 out of 5
Perfect Everything is fine, except for the delivery by Géodis which was catastrophic... A company I didn't know, but its choice and prices are interesting. I would recommend...
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