The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Disappointed because I thought I was getting a raw cast iron plancha and not an enamelled one. Fragile enamel because the first time I cleaned it, a grain left and you can see the raw cast iron ....."
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Response from tompress.com
However, the description is precise: it's a cast-iron plancha enamelled in the mass. Please send us a photo at [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
parcel went to the wrong post office but necessary done and I just received it today
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Acheteur Vérifié
Rating: 4 out of 5
Order delivered to neighbor's house without warning A note in the mailbox would have been nice.
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Response from tompress.com
Hello, We have informed the colissimo service. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
7-day delivery
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Response from tompress.com
Hello, I see a delivery in 48 working hours on the tracking. Please let us know the details of your delivery so that we can intervene with our service provider.
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Acheteur Vérifié
Rating: 4 out of 5
fast delivery, rewinder good but has trouble on rewind end.
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Acheteur Vérifié
Rating: 4 out of 5
perfect
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Acheteur Vérifié
Rating: 4 out of 5
slow service
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Acheteur Vérifié
Rating: 4 out of 5
No comment
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Acheteur Vérifié
Rating: 4 out of 5
Overall interesting, a pity that the site is not very ergonomic. Constant reloading of the basket is oppressive, I don't think I'll be coming back to this site in the future...
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Response from tompress.com
Hello, We are working hard to improve your experience on our site.
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Acheteur vérifié
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery conforms to the order. Really happy with this company.
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Acheteur Vérifié
Rating: 4 out of 5
I was not informed in advance that the delivery driver would be coming. So I wasn't there, and there's only one place to pick up the parcel: the warehouse, which is an hour's drive from my house... too bad!
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Response from tompress.com
Hello, thank you, we'll let our service provider know so that they can improve the service.
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Acheteur Vérifié
Rating: 4 out of 5
1 curved wooden stake
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Acheteur Vérifié
Rating: 4 out of 5
Perfect Everything is fine, except for the delivery by Géodis which was catastrophic... A company I didn't know, but its choice and prices are interesting. I would recommend...
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Acheteur Vérifié
Rating: 4 out of 5
No surprises, fast delivery and on time. Still need to test the smoker as soon as possible. But I think the quality is there.....
Piece ordered and received on time. Maybe a smaller box next time?
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Acheteur Vérifié
Rating: 4 out of 5
Smoker drawer is loose on one side Too bad when it's also a gift
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Response from tompress.com
Hello, to open a file, please give all the details to our after-sales service on 05 63 71 44 99 or [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
well received in record time
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Acheteur vérifié
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
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Acheteur Vérifié
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame to have included a 2016 catalog instead of a 2017 one.
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Response from tompress.com
I'm sending you a 2017 copy!
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Acheteur Vérifié
Rating: 4 out of 5
CLEAR
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Acheteur Vérifié
Rating: 4 out of 5
product well protected and in good condition thank you
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Verifizierter Käufer
Rating: 4 out of 5
le site internet est problématique
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Acheteur Vérifié
Rating: 4 out of 5
Nothing to criticize, perfect,
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Acheteur Vérifié
Rating: 4 out of 5
Very fast delivery, goods conform, but not very well documented, even not at all.
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Response from tompress.com
Each casing is labelled, but if you need any advice, don't hesitate to consult our product sheet: https://www.tompress.com/A-10002777-comment-preparer-les-boyaux-pour-la-saucisse.aspx
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Acheteur Vérifié
Rating: 4 out of 5
Very good product, very well balanced seasoning
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Acheteur vérifié
Rating: 4 out of 5
The delivery was a real epic for me, but Tompress wasn't to blame. The fault lies with a young postal worker in Belgium.
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compratore verificato
Rating: 4 out of 5
VERY FAST DELIVERY, GOODS COMMENSURATE WITH THE PRICE, OF THE ASSISTANCE I HAVE NOT HAD BIOSOGNO.
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Verifizierter Käufer
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
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verified buyer
Rating: 4 out of 5
Very clever products
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Acheteur Vérifié
Rating: 4 out of 5
I haven't tested the customer service.
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compratore verificato
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
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Acheteur Vérifié
Rating: 4 out of 5
nothing but good, no negative points for me
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Acheteur vérifié
Rating: 4 out of 5
deliveries over time
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