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A
Rating: 4 out of 5
Order received promptly and on time
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
problem encountered on a vinegar maker, email sent on 07/09/2016 on the subject and unanswered to date;
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Response from tompress.com
A file has been opened with our after-sales service, and I will pass on your request so that you can be contacted as soon as possible.
A
Rating: 4 out of 5
give it a try and we'll see
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C
Rating: 4 out of 5
Delivery time ok I could not use the smaller gear because it does not fit perfectly with the other one (too much play)
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Response from tompress.com
Good morning Mr. Ferrara. If you need a part replaced please check the Terms and Conditions on the website. We are available for any clarification.
A
Rating: 4 out of 5
It's a shame that a few items were broken and couldn't be detected right away.
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Response from tompress.com
Please contact us to let us know: 05 63 71 44 99 or [email protected]
A
Rating: 4 out of 5
Satisfactory delivery
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A
Rating: 4 out of 5
it corresponds to what I was looking for very good power I will recommend it around me
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A
Rating: 4 out of 5
I'm satisfied with this appliance, but I'd like to make a suggestion: a system for blocking the drain cock when you want to empty the water would be very useful. I've found the solution, I block the lever with a cork. The book that was recommended to me by email is very useful. Thank you
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A
Rating: 4 out of 5
Fast delivery, well packaged product
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A
Rating: 2 out of 5
Packaging sucks to keepyou can't keep it once it's opened from the plastic wrapping,, really sucks I don't make 25kg of sausage in one goso I think you could put it in an airtight box.....
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Response from tompress.com
Hello, casings can be kept for about 12 months in the refrigerator in brine.
A
Rating: 4 out of 5
Good products Reliable
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A
Rating: 4 out of 5
Products excellent on price / performance. Manuals very basic and poor quality Home delivery does not work well. Packaging not suitable for contents SAV good
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A
Rating: 4 out of 5
always satisfied
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A
Rating: 4 out of 5
I ordered products on the internet, very quick delivery. Very reliable telephone service. Efficient carrier. I recommend Tom Press.
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A
Rating: 4 out of 5
Yes, satisfied, but it's a pity that the search engine didn't immediately find the book I was looking for - postage costs X2
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A
Rating: 1 out of 5
not satisfied, not delivered to date, my phone 0648378511
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Response from tompress.com
Hello, Your parcel left on 27/07/2016 and was delivered on 29/07/2016. We have tried to contact you, please do not hesitate to contact us at 05 63 71 44 99.
A
Rating: 4 out of 5
First shipment broken parcel...
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Very good service, delivery within a few days and impeccable products.
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A
Rating: 4 out of 5
very pleased to have a very large catalog with lots of useful things in it. Would recommend.
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A
Rating: 4 out of 5
Serious company, good customer service.
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A
Rating: 4 out of 5
The shortage of stock after the order, even though preceded by a confirmation of availability, is very detrimental to this assessment. This equipment has been shipped to Cameroon, where it is in good working order.
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A
Rating: 4 out of 5
twisted bottle holder
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A
Rating: 4 out of 5
delivery on time good quality product
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A
Rating: 4 out of 5
Delivery, books ok. Adapter for bubbler too large: sent back by recorded delivery and the delivery problem came from the post office but still arrived after a complaint on the post office website. Ordered tourie with light beige basket, p 77, received one with black basket whereas on photo it is light beige without specifying random color as on page 68. Just a big problem with the basket color.
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A
Rating: 4 out of 5
I bought a device to remove the washer from the jars at the tompress head office store and it broke the first time I used it.
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Response from tompress.com
Please contact us to change the jar opener.
A
Rating: 4 out of 5
no paypal as payment method
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Response from tompress.com
We offer a variety of secure payment methods. PayPal has a policy that is incompatible with our vision of commerce, and it's also very expensive. We don't want to burden our customers with this risk and additional cost.
A
Rating: 4 out of 5
very satisfied the telephone contact was of good quality and good advice
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A
Rating: 4 out of 5
I am very satisfied with my order
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A
Rating: 4 out of 5
Fast delivery. Product purchased corresponds well to our expectations.
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A
Rating: 4 out of 5
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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Response from tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
A
Rating: 2 out of 5
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
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Response from tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.
A
Rating: 4 out of 5
yes
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A
Rating: 4 out of 5
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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A
Rating: 2 out of 5
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
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Response from tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
A
Rating: 4 out of 5
The telephone service is very friendly, the delivery very fast, but the product did not meet my expectations. The refund on the returned product took far too long (1 month).
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A
Rating: 4 out of 5
Very good for everything except the delivery of a cast iron item. It's a shame because it's almost the end of summer and I had bought it for these summer months. I know it's not your fault, but it's a shame for a 300 euro order (331 to be precise). As far as delivery is concerned, it's not great because I don't know if the deliveryman came the first time, and calling back, if need be, is a bit of a hassle.
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A
Rating: 4 out of 5
I am satisfied with the customer service that allowed me to follow the progress of my merchandise on my phone and the merchandise arrived in very good condition apart from the either that was taken for the boxing.
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A
Rating: 4 out of 5
Always a good product. Maybe a bit expensive.
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A
Rating: 4 out of 5
Hello, I've been a customer since 1997. The deadlines for the last 2 orders have not been met, and for each of them the deadlines have been postponed 2 times.
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