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A
Rating: 4 out of 5
correct product
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
But I've had a small problem with my cold smoker, and the soldering points on the entire unit have broken.
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Response from tompress.com
Please call us on 05 63 71 44 99.
A
Rating: 4 out of 5
plastic caps on syrup bottles not tight enough
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A
Rating: 4 out of 5
I had to ask for another conical grille because the one delivered was faulty. Customer service is excellent: friendly and efficient.
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A
Rating: 4 out of 5
items correspond well to the description, fast delivery (for items in stock). I recommend this site.
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A
Rating: 2 out of 5
No because having made and paid my order which exceeded 106 euros not to pay transport but it missed a clamp with edges an order made the 2/9/16 one wanted to deliver to me at the beginning of October as I asked to be delivered one makes me pay transport I find that it is inadmissible.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Quite simply, a serious site, perfect telephone response, excellent delivery times. I am very satisfied with this first order.
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A
Rating: 4 out of 5
Small delivery delay problem ..... not tompress's responsibility
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A
Rating: 4 out of 5
Apart from the problem of delivery times due to the carrier, the material corresponds to my expectations for the moment (700 liters made to date). It's a pity that the filter pump doesn't come with food hoses. The quality of the service provided by the advisers is pleasant and meets my expectations.
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A
Rating: 4 out of 5
No unpleasant surprises
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A
Rating: 4 out of 5
I've been ordering from you for many years now, and I've never had any problems. The products are of good quality, the catalog presentation is clear and the delivery times reasonable.
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A
Rating: 4 out of 5
We are very satisfied with the whole service and would recommend Tompress to friends.
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 4 out of 5
bonjour,je suis satisfait dans l'ensemble aucun problème trés cordialement et a la prochaine commande
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A
Rating: 2 out of 5
following delivery problem unresponsive customer service
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A
Rating: 4 out of 5
satisfied with product quality
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A
Rating: 2 out of 5
The box was dropped by the deliveryman, damaging both the packaging and the machine, so I was a little disappointed with the service. Unfortunately, I wasn't the one who took delivery of the goods and my secretary didn't dare tell me...
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A
Rating: 4 out of 5
We are very satisfied with TOM PRESS and their speed, and they called us when we had forgotten something. That's really great. On the other hand, for the delivery, we thought that the transport company would call us beforehand. We were away on Friday and the driver was already there. He dropped the parcel off at the neighbor's and there was no breakage.
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A
Rating: 4 out of 5
Good on-time delivery compliant product
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A
Rating: 4 out of 5
deliveries always meet my expectations
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A
Rating: 4 out of 5
satisfied
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A
Rating: 4 out of 5
No link with customer service as everything went smoothly
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A
Rating: 4 out of 5
Hello, I have nothing to say about the delivery, the quality of the products and the prices. The only minor problem is the explanations given by customer service about one product, but they really don't have much impact. Thank you
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A
Rating: 4 out of 5
very very satisfied
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A
Rating: 1 out of 5
Very satisfied
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Response from tompress.com
It doesn't show ;-)
A
Rating: 4 out of 5
Very satisfactory customer service.
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A
Rating: 4 out of 5
2 books ordered. The sum is raised 2 months later, but not delivered because out of stock. The sav is doing its job on my claim. I don't understand this organization
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Response from tompress.com
It's an automatic procedure used by the bank, which doesn't want to keep payments for more than 2 months without validating them. We usually keep an eye on this, but it has escaped our vigilance. We are also in the process of making technical changes to improve this situation.
A
Rating: 4 out of 5
I haven't used the bags yet, as I still have some from an old supplier. And I'm finishing off the old stock first.
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A
Rating: 4 out of 5
Very good quality products. I've tried them and I come back regularly. Like me, you'll never be disappointed.
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A
Rating: 4 out of 5
A little disappointed by the equipment. The smoker itself is not very practical to use: a swinging door would be better than a sliding door. The cold smoke unit should be fitted in the lower part. And the sawdust igniter should be replaceable without having to change the whole unit. It's hard to get the after-sales service to admit that this one isn't working.
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A
Rating: 4 out of 5
Of course everything
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A
Rating: 4 out of 5
Product fully complies with my request Good value for money and fast delivery
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A
Rating: 4 out of 5
extremely fast delivery impeccable products (well packaged and work very well). The only downside was that more detailed or better-written assembly instructions would have been nice. But in the end, we got through it and all went well.
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A
Rating: 4 out of 5
bof functionning impec but for the quality another matter good for the price one cannot expect a super quality it twists as soon as one force a little it is necessary 3 hands to be useful and for the cleaning it is not top.
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A
Rating: 4 out of 5
GEODIS" is not rigorous in its delivery. One call
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Response from tompress.com
then nothing
A
Rating: 4 out of 5
xxxttt
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A
Rating: 4 out of 5
I sent you 3 e-mails asking for a paper or electronic catalog 3 months ago and I'm still waiting.
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Response from tompress.com
Our catalog can be viewed and downloaded from our website at https://www.tompress.com/T_TOMPRESS/pdf/catalogueGeneral2016.pdf. A paper copy is also sent to you.
A
Rating: 4 out of 5
Very good contact from Tompress, with relevant advice. It's a pity that delivery to a relay point is not included.
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Response from tompress.com
It does exist, but not for all orders.
A
Rating: 4 out of 5
Don't hesitate c nikel
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