The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
It was hard to get my parcel because I do not know where it had gone but with patience and especially with many calls from me to Tom press I finally received my package after several months.
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Marc G.
Rating: 5 out of 5
following a purchase from 27/12/2023
It was hard to get my parcel because I do not know where it had gone but with patience and especially with many calls from me to Tom press I finally received my package after several months.
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Fabien G.
Rating: 5 out of 5
following a purchase from 09/01/2024
The salesmen found a solution to fix it quickly. Super happy! Highly recommend
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Jacques L.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect. Just perfect.
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Philippe M.
Rating: 5 out of 5
following a purchase from 03/01/2024
Very satisfied
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Morgane G.
Rating: 5 out of 5
following a purchase from 08/01/2024
Quality products, fast delivery
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Christiane P.
Rating: 5 out of 5
following a purchase from 12/01/2024
Very satisfied very correct delivery Very good on everything
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Martine A.
Rating: 5 out of 5
following a purchase from 15/01/2024
Very professional
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Georges L.
Rating: 5 out of 5
following a purchase from 08/01/2024
I am very satisfied with the seriousness and professionalism of the company Tompress and the product corresponded perfectly to my needs.
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Fernando F.
Rating: 5 out of 5
following a purchase from 08/11/2023
Very good
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Pierre M.
Rating: 5 out of 5
following a purchase from 12/12/2023
very satisfied
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Anne S.
Rating: 5 out of 5
following a purchase from 19/12/2023
Quality device, as described, perfect delivery. I recommend it!
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Marie-Pierre V.
Rating: 5 out of 5
following a purchase from 03/01/2024
Fast shipping, and product as described. I recommend
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Il E.
Rating: 1 out of 5
following a purchase from 02/01/2024
thermometer not working. Obligation to provide proof with 2 other thermometers that the product does not work. UNPROFESSIONAL SERVICE
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Response from tompress.com
Dear Customer, we are sorry to hear that your experience did not live up to your expectations.
Your satisfaction is our priority, and we take your comments very seriously.
These verification requests are required by our manufacturer for the follow-up of your after-sales service.
Their purpose is to determine the cause of the problem as accurately as possible, and to find a solution for you as quickly as possible.
We look forward to serving you again and providing you with a better experience.
We remain at your disposal.
Yours sincerely
Tom Press
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Florent J.
Rating: 5 out of 5
following a purchase from 22/11/2023
Quality product Efficient service Competitive price Thank you
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Anne M.
Rating: 5 out of 5
following a purchase from 26/12/2023
We have known Tom Press for many years and are always very satisfied.
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Jeremy P.
Rating: 5 out of 5
following a purchase from 26/12/2023
very well
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Stephanie C.
Rating: 5 out of 5
following a purchase from 20/12/2023
I'm delighted with the knives I ordered and with the customer service, who did everything possible to ensure that my order arrived on time, despite a supplier shortage.
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Françoise S.
Rating: 5 out of 5
following a purchase from 18/12/2023
excellent quality, as described, fast delivery
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Socca R.
Rating: 1 out of 5
following a purchase from 19/12/2023
Still waiting for my purchase More than 2 months... Being a good and regular customer, I don't understand your way of proceeding.
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Response from tompress.com
Hello,
Thank you for your message.
We expect to restock your items within 1 to 2 weeks.
You will be informed of the departure of your order by email.
Thank you for your understanding.
We remain at your disposal.
Sincerely yours.
Sylvère Dupont de Lataulade
Tom Press
Sales Department
ZA de la Condamine
81540 SOREZE
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