The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.
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Response from tompress.com
Hello,
Thank you for your feedback.
We sincerely apologize for the delay and the lack of information during the follow-up of your order.
We take your comment regarding the damaged knife into account and thank you for bringing it to our attention. Our after-sales service is here to respond to this type of situation and ensure that your future orders go smoothly.
Best regards,
Customer Service
Tom Press
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Thomas S.
Rating: 5 out of 5
following a purchase from 14/01/2026
At the top
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Grégory P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Nothing. Good products, fast delivery.
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Jacques P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good
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Jean-Pierre C.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very good site I recommend
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Catherine P.
Rating: 5 out of 5
following a purchase from 28/01/2026
Fast and well-packaged delivery
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Thierry D.
Rating: 2 out of 5
following a purchase from 28/01/2026
2 items are missing from the order and no news from customer service.
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Victor C.
Rating: 5 out of 5
following a purchase from 17/01/2026
Order shipped very quickly and product of very good quality
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Huguette S.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very very good
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Bruno D.
Rating: 5 out of 5
following a purchase from 29/01/2026
order compliant and respect for the delivery time
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Christine L.
Rating: 5 out of 5
following a purchase from 28/01/2026
compliant product, fast delivery and careful packaging
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Jean-Pierre V.
Rating: 1 out of 5
following a purchase from 28/01/2026
The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.
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Bruno D.
Rating: 5 out of 5
following a purchase from 28/01/2026
Quality is on point.
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Christelle F.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good
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Daniel G.
Rating: 5 out of 5
following a purchase from 28/01/2026
Perfect as usual
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Patrice J.
Rating: 5 out of 5
following a purchase from 28/01/2026
Super serious
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Olivier I.
Rating: 5 out of 5
following a purchase from 28/01/2026
super, received within 24 hours very satisfied thank you
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Laurence V.
Rating: 5 out of 5
following a purchase from 28/01/2026
Perfect
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Sandrine W.
Rating: 5 out of 5
following a purchase from 22/01/2026
very beautiful product
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Francois S.
Rating: 5 out of 5
following a purchase from 28/01/2026
Fast shipping
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Philippe B.
Rating: 5 out of 5
following a purchase from 28/11/2025
Good product
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Laurent T.
Rating: 5 out of 5
following a purchase from 01/12/2025
Very satisfied
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Patrick F.
Rating: 5 out of 5
following a purchase from 27/01/2026
Very good product, received quickly.
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Eric M.
Rating: 5 out of 5
following a purchase from 10/12/2025
Very good relationship with customer service. Good experience!
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Régis M.
Rating: 5 out of 5
following a purchase from 11/12/2025
Everything went as planned.
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Michel R.
Rating: 5 out of 5
following a purchase from 28/01/2026
very satisfied
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Claude F.
Rating: 5 out of 5
following a purchase from 28/01/2026
Very good purchase value for money
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Marie Claude T.
Rating: 5 out of 5
following a purchase from 27/01/2026
The seller and professional
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Pierre A.
Rating: 5 out of 5
following a purchase from 28/01/2026
Order compliant and extremely fast delivery
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Fabienne L.
Rating: 5 out of 5
following a purchase from 28/01/2026
PACKAGE ARRIVED IN RECORD TIME. SUPER WELL PACKAGED. PERFECT ITEMS.
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Céline G.
Rating: 5 out of 5
following a purchase from 27/01/2026
Excellent site, ultra fast delivery, top quality packaging. Thank you!!
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Yves C.
Rating: 5 out of 5
following a purchase from 28/01/2026
Perfect
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Nadine B.
Rating: 2 out of 5
following a purchase from 28/01/2026
I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.
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Response from tompress.com
Hello,
Thank you for your feedback.
The necessary actions have been taken by our customer service with the reshipment of the missing product. We apologize for the inconvenience.
Best regards,
Customer Service
Tom Press
C
Christian L.
Rating: 5 out of 5
following a purchase from 14/01/2026
Well informed and delivery on time
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Pierrette G.
Rating: 5 out of 5
following a purchase from 25/01/2026
Fast delivery and very satisfactory device
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Anne-Claire S.
Rating: 5 out of 5
following a purchase from 27/01/2026
Product meets our expectations, well packaged and delivery times respected. Thank you.
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C
Charlyne B.
Rating: 2 out of 5
following a purchase from 27/01/2026
Invoice sent to the delivery address while not registered at that address
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H
Hubert B.
Rating: 5 out of 5
following a purchase from 27/01/2026
Perfect as usual.
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J
Jean A.
Rating: 5 out of 5
following a purchase from 27/01/2026
Fast delivery, as described
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M
Martine L.
Rating: 5 out of 5
following a purchase from 24/01/2026
Very good book and fast delivery
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