Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1, 2 and 5 stars

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A
Alain B.
Rating: 5 out of 5
following a purchase from 06/01/2026
Very good site I recommend
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Catherine C.
Rating: 5 out of 5
following a purchase from 18/01/2026
Received on time and in good condition. I recommend.
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Pierre F.
Rating: 5 out of 5
following a purchase from 17/01/2026
Very useful work, both for beginners and for improving smoking techniques. Respect for delivery times.
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Yves R.
Rating: 5 out of 5
following a purchase from 17/01/2026
Package received very quickly and ordered material is perfect.
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R
Rohan J.
Rating: 1 out of 5
following a purchase from 17/01/2026
The items arrived damaged because they were poorly protected and I have not heard from customer service...
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for the inconvenience related to the receipt of your package.
We confirm that your request has been processed and that the refund has been made by our after-sales service.
Best regards,

Customer Service
Tom Press
M
Marie-Hélène P.
Rating: 5 out of 5
following a purchase from 16/01/2026
Ok
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C
Claire M.
Rating: 5 out of 5
following a purchase from 16/01/2026
Compliant object and fast delivery
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Rene F.
Rating: 5 out of 5
following a purchase from 18/01/2026
Perfect
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C
Christophe G.
Rating: 5 out of 5
following a purchase from 17/01/2026
Fast delivery and compliant material. Careful packaging. I recommend.
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J
Joseph L.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very good
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D
Didier T.
Rating: 5 out of 5
following a purchase from 15/01/2026
R A S
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R
Romain S.
Rating: 5 out of 5
following a purchase from 14/01/2026
As usual, top-notch! It's so nice to have Tompress, a company located in a rural area of the country... and a real alternative to the usual foreign online sales juggernauts!
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S
Sylvie D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Everything is OK, fast delivery. Package in bad condition but fortunately no breakage.
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Response from tompress.com
Hello,
We are pleased that your order arrived quickly and in good condition.
We are however sorry to learn that the package arrived damaged. We take your comment into account to improve the quality of our shipments.
Best regards,

Customer Service
Tom Press
M
Marc R.
Rating: 5 out of 5
following a purchase from 16/01/2026
Fast delivery to pickup points, quality products.
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F
Fabrice P.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very well packaged parcel and received very quickly
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C
Carole D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Excellent contact, and very satisfied with the order and delivery times. I recommend this site.
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P
Parat D.
Rating: 1 out of 5
following a purchase from 13/01/2026
Incomplete product
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Response from tompress.com
Hello,
Thank you for your message.
We confirm that the reported issue has already been resolved by our after-sales service.
Best regards,

Customer Service,
Tom Press
V
Véronique P.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect
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D
Dominique L.
Rating: 5 out of 5
following a purchase from 16/01/2026
good value for money
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M
Maria Teresa D.
Rating: 5 out of 5
following a purchase from 16/01/2026
At the top! Compliant with my needs Thank you
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F
Franck A.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very good
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J
Jean-Louis B.
Rating: 2 out of 5
following a purchase from 15/01/2026
No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.
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Response from tompress.com
Hello,

Thank you for your feedback and we are pleased to hear that you are satisfied with the product.
We do take note of your comment regarding the received package being open and the absence of tape.
Please excuse us for this inconvenience.
Best regards,

Customer Service
Tom Press
A
Amandine Y.
Rating: 5 out of 5
following a purchase from 15/01/2026
Top
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V
Valérie T.
Rating: 5 out of 5
following a purchase from 15/01/2026
The order was placed without difficulty
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M
Mathieu P.
Rating: 5 out of 5
following a purchase from 14/01/2026
Nothing
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Serge C.
Rating: 5 out of 5
following a purchase from 14/01/2026
Very good
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C
Carole V.
Rating: 5 out of 5
following a purchase from 10/01/2026
The entire range of products is quite satisfactory.
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Bernard D.
Rating: 5 out of 5
following a purchase from 14/01/2026
impeccable good product good company
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Paul V.
Rating: 5 out of 5
following a purchase from 14/01/2026
Just as expected. Thank you
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F
Francoise K.
Rating: 5 out of 5
following a purchase from 15/01/2026
corresponds exactly to what I was looking for
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D
Delphine B.
Rating: 5 out of 5
following a purchase from 15/01/2026
Everything is perfect as usual
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M
Michel G.
Rating: 5 out of 5
following a purchase from 14/01/2026
There is never any problem with orders using your services.
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H
Hervé D.
Rating: 5 out of 5
following a purchase from 14/01/2026
Fast and precise
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Thierry T.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect
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Jean V.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect
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C
Christian P.
Rating: 1 out of 5
following a purchase from 13/01/2026
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.

We apologize for the inconvenience caused.

Best regards.

TOM PRESS Customer Service
S
Serge R.
Rating: 5 out of 5
following a purchase from 13/01/2026
Very competent, serious in package tracking.
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N
Natacha R.
Rating: 5 out of 5
following a purchase from 14/01/2026
Nothing to complain about.
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Noura M.
Rating: 5 out of 5
following a purchase from 14/01/2026
Fast shipping. Received quickly. Very satisfied.
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Isabelle H.
Rating: 5 out of 5
following a purchase from 13/01/2026
Fast shipping and very well packaged and protected
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