Customer reviews of tompress.com

Never received the order and too long to get a refund

The article provides the main function which is to protect a parasol but does not match the representation on the site. The plastic is not transparent (my goal being to see the parasol under its protection) and there are no eyelets at the base to tighten.

First use today, the amount is already starting to twist

Before placing the order and for information regarding a potential order, customer service was very responsive. However, upon receipt, while we discovered impacts on a stainless steel element and a lack of paint, the responses have become longer and for now, we still do not have a solution to our problem, which prevents us from using the material while waiting for their response.

Product shipping error

Hello, I wanted to congratulate you on the exceptional delivery of this package, which managed to transform a simple pallet into a true abstract work of art with its open spaces. It should be noted that leaving spaces in the pallet allows for better air circulation of the goods, a bold choice that I hope reflects your creativity. To further improve this experience, perhaps you could consider attaching a screwed board to the pallet, and then fixing the package to it. This would give a much more professional look and prevent my package from swinging during transport. After all, two stars is a bit harsh for a delivery that, while it has an artistic touch, could be a bit more stable. I look forward to seeing if your next delivery can combine aesthetics and sturdiness! Best regards,

Returned package, the product was poorly packaged, so it arrived broken. No feedback from Tompress....

The plancha ordered does not work. It had to be sent back for repair. I hope it will arrive before winter, that's when I need it! I also wonder about receiving gas adapters and the wrong manual, while it is electric! The only positive point is that the lady at the switchboard is nice. To be continued…

The tool is sold as a reber N5, while it does not fit the reber N5 that I own. The size is much smaller, the designation is not compliant.

I was assured that the product would arrive the next day, but that was not the case; it arrived too late!

I still haven't received my package ?????.

Hello, my pole arrived damaged, packaging not suitable. I had a lot of trouble contacting customer service (very many emails), which no longer responds. I requested a refund. This is what it is to want to make French companies work. Next time I will order from Amazon for a customer service worthy of the name.

This is complete nonsense!

It's a shame we can't use zero capucin or the paint doesn't hold and runs into the meat on the first use!!!!

5 months for a spoon, certainly large, but still!!

Perfect

Fast delivery but the product does not match what I thought I was ordering.

utensil "matbecve" removable silicone spout unusable. really disappointed

The indicated dimensions do not match the mandoline.

serious and quick

Delay much too long for spare parts, more than 2 and a half months waiting between the order and delivery.

Product does not meet our expectations. We wanted rubber and not plastic, and the diameter does not match. Nothing to do with your product description.

nothing is right...the dimensions are too small

delivery too long

Hello, The order could not be fully honored despite the fact that the site showed the promotional items in stock at the time of validation. At this time, I believe that an almost instantaneous update of the site should be possible. The stainless steel pot arrived dented.... Too bad, because the offers were enticing.

Ordered straps with a tonnage and received smaller straps... Sav file etc... in short, it's annoying

I had in my order some non-stick triskell plates (plates that are effective but costly). They arrived in the box thrown in without any protection, bent and cracked, which makes them less effective. After contacting customer service, I was told that the return would be at my expense. I find this unacceptable since initially, it was you who damaged the product. A refund, even partial, would have been an honest and commercial gesture.

Very well packaged article, fast shipping, however missing an item in the package, I sent a request but have not received a response, no return from Tompress, this is disappointing

User manual too brief! Lacks a detailed explanation diagram of the product

The received package was empty because the packaging was not sufficiently reinforced and the product was stolen.

1 bag for 4 was pierced

The cardboard was slightly ripped and the plate is all twisted and it gets worse when you put it on the fire

delivery times too long

Already answered your survey. Your submission did not convince me. Sorry, Jean Ducarouge

You are sent a non-compliant product, you complain. They respond: you should have read the general conditions, the photos are not contractual. If this does not suit you, return at your expense and you will receive a credit valid for one year. It's almost fraud!!

1 tooth damaged on pinion during reception but which will not have an impact during operation. But as a principle....

The product is not effective

Extremely slow delivery

a bit long to process at Tompress, in online customer relations regarding the validation of the transfer (why propose it without attaching the instant transfer form ???)...but well the product arrived at the right place. I would have expected a more substantial packaging considering it is a plastic container, there was only a thin layer of transparent film.

Not received