The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Very disappointed by the quality! The funnels are very poorly finished and the croque monsieur iron appears to be of very poor quality (to be tested).
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Response from tompress.com
Hello, We are sorry that you are not completely satisfied with the items you ordered. The fluted effect of the sausage funnels is perfectly in order. Please do not hesitate to contact us if you require any further information. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered a book for Christmas that was out of stock. It arrived 2 months later, one month after Christmas. It can happen that an article is out of stock, that's not the problem, but I would have liked to have been warned at the time of ordering. I hope you will take this into account in the future. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Shipment too late and delivery still pending...due to demonstrations ????? And to an incident suffered by the parcel ( according to chronopost)... lamentable from A to Z
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Acheteur Vérifié
Rating: 1 out of 5
Misleading item description, I asked to be reimbursed for the difference compared to other sellers (TomPress 25% more expensive) I was told no and that I could return the product if I wasn't happy.
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Response from tompress.com
Hello, Indeed, if the article does not suit you, you can return it, you just have to make the request by e-mail or via the site so that the code return and the modalities are communicated to you. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
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Response from tompress.com
Hello, Our after-sales service has been informed of this incident and is awaiting further information on how to deal with it. Please let us know as soon as possible. Please note reference 30151. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
2 1/2 months for a meat funnel is too long. I will no longer order from this site.
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Acheteur Vérifié
Rating: 1 out of 5
Unfortunately, I dropped the chopping board and it broke in two and is now unusable.
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Acheteur Vérifié
Rating: 1 out of 5
The cabinet arrived with one door handle missing, and the door magnets are of poor quality. In addition, there is a 3 mm gap between the door and the upright. The delivery was laborious, first of all, I didn't receive an email to let me know about the delivery, then on the second visit I was delivered at 7.40am in the dark, the carrier refused to take my chemi
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Response from tompress.com
Hello, We apologize for the inconvenience. The missing items were sent to you as soon as possible. We hope you will be fully satisfied with your next order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I was not informed of the delay in delivery which was very very long in coming; I do not know if I will recommend.
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Acheteur Vérifié
Rating: 2 out of 5
No communication on the progress of the order, order placed more than 4 weeks before Christmas and 3 days before Christmas Eve still nothing, I had to call again to be told that my order will leave on Dec 26. Very disappointed, I used to order several times a year. That's it, I'm going to use a competitor from now on...
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Acheteur Vérifié
Rating: 2 out of 5
I bought two salmon smokers without understanding, for lack of sufficient information, that as they could only be smoked hot, they were not suitable for smoking salmon. I discovered this when I tried to use the first one (the second was for a Christmas present). I called your company, hoping for some advice and help. I was greeted with a (borderline) friendly welcome and a complete disregard for the customer's needs.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, I ordered cartons for salmon fillets (22*60) the packaging is insufficient the corners are damaged. And the price is really excessive, too bad! Sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time not respected you put 48 h but counted 10 days After 1 mail then a call I am told that I will be called back to confirm that my order has arrived the warehouse and therefore ready to be sent But still no call Disappointed with the service But product quality
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V
Verified Buyer
Rating: 1 out of 5
It's now 15 days since I placed an order and parcel stuck in customs. Was told to contact UK customs, phone number provided was no longer in use. No mention of having to pay import taxes when placing an order. Will not use them again.
Response from tompress.com
Hello, Unfortunately you are no longer part of Europe and must pay customs fees. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Faster shipping, because I waited more than 15 days because a product was not available, but after 5 days this product was available and I was told that it was not in stock even though it appeared to be available on the site.
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Acheteur Vérifié
Rating: 1 out of 5
I have been waiting for the rest of my order for over 2 months. My orders have been out of stock several times and a delay of several months is inconceivable.
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Response from tompress.com
Hello, Our apologies. Your advisor will contact you shortly to review the situation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
The product description and use of the product is absolutely wrong. We cannot use it. Very disappointed!!!! This reinforces our decision not to order on the internet. Luckily it wasn't too expensive.
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Response from tompress.com
Hello, you have ordered a spare part for Porkert manual chopper n° 10-12. If you do not have this model, there is a good chance that the part is not compatible with your model. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
Over a month's delay, unannounced at the outset when the product was out of stock. Not very professional.
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Acheteur Vérifié
Rating: 1 out of 5
I bought it to make quince jelly. It's totally unsuitable for this purpose, and the filtration is completely useless and inadequate. Everything should be stated on your technical data sheet, to avoid any misunderstandings.
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Response from tompress.com
Hello, A cheesecloth would be useful and would allow you to filter more finely to suit your needs. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I had to return an item that did not match, 15 days later still no news for refund.
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Response from tompress.com
Hello, We have received the returned item and confirmed the refund via e-mail on 28/10/2022. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Expensive item sold without assembly instructions. Without hot and cold heating accessories (thermometer type, etc.).
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Response from tompress.com
Hello, The smoker is sold only with the items listed in the full item description. We offer this model in a set under the reference fumktpfro, which includes the adapted cold smoke accessory and sawdust. You'll also find smoker accessories on our site: resistors, thermometers, books, grates and hooks. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
furniture delivered with nothing to do with what was ordered (300). poor quality and twisted. since then, after-sales service has responded very slowly. in short, fast delivery but...bad product!
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Response from tompress.com
Hello, We apologize for this inconvenience. Your SAV file is currently being processed. We are doing our best to shorten the processing time of your complaint. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time much too long if I don't phone I think I'm still waiting for my delivery Very disappointed.
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Response from tompress.com
Hello, We do our best to reduce the restocking time for out-of-stock items. Once shipped the order was able to be routed and delivered within 48 hours. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
poorly designed and too fragile! might as well buy SEB
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Response from tompress.com
Hello, I'm sorry that this appliance is not to your liking. Please give us more details about the difficulties you encountered. Our advisers can surely help you and give you complete satisfaction. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
delivered 1 month after ordering without further comment
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Acheteur Vérifié
Rating: 1 out of 5
Sterilizer bought at the end of July, broken down mid-August and still not repaired or returned! In this canning season, I had to buy another one
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Response from tompress.com
Hello, We're sorry for the inconvenience, all the arrangements for the repair have been made and are just waiting for the item to be returned (also entirely organized at our expense). Please validate the return on your side. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
I never received my order. Best regards. D Hubert
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Response from tompress.com
Hello, your parcel is clearly marked as delivered, but the complaint with the postal services confirms that the parcel was given to the janitor. Have you been able to speak to this person? Yours sincerely
V
Verified Buyer
Rating: 1 out of 5
no mention of the 22% customs charges i have had to pay, will not be ordering again
Response from tompress.com
Hello, We are sorry, but all goods imported into your country must pay customs fees since 02/01/2020. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I ordered on September 5th and I still haven't received my parcel. I have no news and when I asked what was happening I was told to be patient!
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Response from tompress.com
Hello, your parcel left our warehouse on 05/09. It was picked up by the postal service. The postal tracking indicates a delayed delivery, for no other reason. We have no choice but to open a postal inquiry to find out the status and unblock the situation. Yours sincerely
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Acheteur Vérifié
Rating: 1 out of 5
The equipment received does not conform to the description on 2 points: - no thermocouple, so no safety for indoor use, even as a simple auxiliary heater, - no screw connection for standard gas hose, but a nipple... Equipment returned to seller and reimbursed... after 15 working days from receipt of parcel and RIB instead of the 7 days announced... I don't want to buy anything
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Response from tompress.com
Hello, We apologize for the inconvenience. We apologize for the inconvenience and have done our best to resolve the situation as quickly as possible. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January 2022, received after a monthly call from me in September 2022.
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Acheteur Vérifié
Rating: 1 out of 5
You're asking me to give my opinion on an order I still haven't received! When can I expect delivery?
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Response from tompress.com
Hello, The carrier is having problems delivering your package. We can see from the tracking that an appointment has been made for tomorrow. Please try to keep your phone within range so that you can inform the delivery person if necessary. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Improve delivery... delivery is promised in 3-4 days on the site but in reality, it arrives 1 week after the promised 3-4 days!!!! Plus broken merchandise...
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Response from tompress.com
Hello, We are sorry for the 3 glass bottles that arrived broken. A refund is in progress. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
One of the pans has a chip on the handle (an enamel chip is gone). The handle burns after cooking: impossible to hold the pan without putting a cloth around it. In short, I'm rather disappointed.
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Response from tompress.com
Hello, the pans you have ordered are not equipped with a cold handle. It is necessary to protect yourself with a glove or a potholder before handling them hot. You can come back to us directly and show us the shine by sending us a photo by e-mail. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in February and received in August!
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Acheteur Vérifié
Rating: 1 out of 5
Site bug. I had requested delivery in Seine et Marne, but the delivery went to Normandy. Never got a reply to my complaint email 3 weeks later.
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Response from tompress.com
Hello, the parcel has been sent to the relay point you chose and which was indicated on the order confirmation you received by e-mail on the day you placed the order. An e-mail was sent to you following your request. Did you check your spam folder? Your package has been returned to us, a credit note has been issued and a refund will be made within 7 to 10 days. M
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Acheteur Vérifié
Rating: 1 out of 5
I waited 2 and a half months for delivery, with multiple reminders. No apology email for the inconvenience caused and nothing was specified at the time of purchase about these delivery times.
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Acheteur Vérifié
Rating: 2 out of 5
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