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V
Rating: 1 out of 5
You lied about paying taxes in the price
Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 2 stars
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Rating: 1 out of 5
My order is not dated 15/06 as indicated but rather 15/11/2021. No follow-up from the company, the switchboard operator was barely friendly and unable to provide any information. Sales gesture for 6 months of delay, an advertising cutting board. Frankly disappointing....
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Rating: 2 out of 5
More than five months between order and delivery - that's not serious!
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Rating: 2 out of 5
Unfortunately only 2 stars, order on 10.04 partial delivery mid-June, rest is no longer available (can happen). No information from seller. The whole thing could have been processed much faster. Product is of good quality.
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Response from tompress.com
Hello, we apologize, we will do our best to keep you informed. Yours sincerely.
A
Rating: 1 out of 5
No joint with the faucet which is sold at a high price for a small piece of plastic. I don't have the patience to send it back.
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Response from tompress.com
Hello, I apologize for this inconvenience and will inform our customer service department so that they can take the necessary action. Best regards.
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Rating: 1 out of 5
customer service more pleasant, review your slogans because you say on the site 48h delivery it took over a month to receive the package, packaging too well pack 2 cartons and paper around there is a way to do more environmentally friendly
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Response from tompress.com
Unfortunately, the item you ordered was not in stock at the time you placed your order. The indication is visible on the right of the photo of the article on the site and in real time. On the other hand, delivery took place within 48 hours, as you can see from the tracking of your shipment dated 02/06 and delivered on 04/06. Best regards.
A
Rating: 1 out of 5
Delivery months after ordering Missing gaskets on cap and faucet
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Response from tompress.com
Hello, Our apologies, the file is open with the after-sales service and bears the reference 29024. We will keep you informed of its progress. Yours sincerely
A
Rating: 1 out of 5
I still haven't received my coli
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Response from tompress.com
Hello, Our apologies, it seems that the parcel took a wrong route, the postal services are in the process of correcting this. On our side, we are opening a request to accelerate the re-routing. Best regards.
A
Rating: 1 out of 5
I ordered parts for a plunger. I didn't look at the description because the photo was self-explanatory, so I ordered. I received the parts but a gasket that was on the photo was missing. I immediately looked into why. In fact the photos were wrong, they had added the joint and so I didn't order what was displayed!!!! After two requests for commercial gesture, they did not answer q
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Response from tompress.com
Hello, You have consulted the secondary photos without reading the description on which everything is indicated. Kind regards.
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Rating: 1 out of 5
I've tested them and they don't work. I'm still waiting for a response from the service department after 10 days.
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Response from tompress.com
Hello, We have received the information required to continue the soap case and will get back to you as soon as possible. Best regards.
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Rating: 2 out of 5
The iron in the structure is too weak
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Rating: 2 out of 5
Two weeks after receiving a French fry dryer with photo evidence of defects and a request to replace the product, no return from your after-sales service. TOM PRESS, are you serious?
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Response from tompress.com
Hello, The elements received have been communicated to the manufacturer in order to find solutions. The file is in progress and is being followed up under reference 28882. Best regards.
A
Rating: 2 out of 5
I used to buy Reber brand bags, with which I was very satisfied. These have been replaced by the Tompress brand. I thought they were identical and that only the brand had changed (same packaging, same sizes, etc.). Unfortunately, the ones I received are much thinner. I hope they won't pierce over time. I also doubt that the
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Rating: 1 out of 5
defective product it sucks again made in china
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Rating: 1 out of 5
Hello, I ordered an item (pepper mill) in mid-December and received it in mid-April. I sent a photo as requested and I'm still waiting.
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Rating: 1 out of 5
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Rating: 1 out of 5
Waiting 6 months for delivery was almost like giving up if I'd had time to look elsewhere.
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Rating: 2 out of 5
I am really disappointed not deep enough and therefore not much stuffing I took back my board
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Response from tompress.com
Hello, Are there any other models that might suit you? You'll find the whole range here: https://www.tompress.com/CT-1927-machine-a-pates-laminoir-et-moule.aspx Best regards.
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Rating: 2 out of 5
Ordered in early January, delivered in April. When ordering, you are given a delivery time of 3 or 4 days.
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Response from tompress.com
Hello, We apologize for the fact that the restocking delay was exceptionally longer than initially expected. We are doing our utmost to rectify the situation. Best regards.
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Rating: 1 out of 5
Order placed in January 2022, not received until April More than 3 months for a simple ravioli roll - you have to wonder what wood it was made from!
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Rating: 2 out of 5
A much too long wait and a lack of communication. Ordered in November, with a promise of Christmas delivery. Result: received in April, without any compensation.
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Response from tompress.com
Hello, Due to the current situation with raw materials, including wood in your case, we were unable to meet the deadline initially set by the manufacturer. We apologize for this exceptional delay. Yours sincerely
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Rating: 2 out of 5
Ravioli roll ordered on 8/12/21 and received on 8/04/22, i.e. a 4-month delay with no communication... It's a shame, it gives a bad image when in the end there are no problems with the product. There are things to review...
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Response from tompress.com
Hello, The tracking is updated daily on the site to allow you to follow the progress of your orders and the replenishment times. We apologize for the delay and will try to improve the communication of tracking information. Best regards.
A
Rating: 2 out of 5
Order received 4 months later
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Response from tompress.com
We understand your dissatisfaction with the delay in the production of this wooden article and hope that things will get back to normal as soon as possible. Kind regards.
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Rating: 1 out of 5
Arrives months late
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Rating: 1 out of 5
An order launched at the end of December. Delivery at the end of April of the following year. No communication in the meantime on delivery times.
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Response from tompress.com
Hello, We apologize for the inconvenience, but we are doing our best to shorten lead times and update information on the site in real time. We will do our best to improve the communication of the follow-up of your orders. Best regards.
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Rating: 2 out of 5
The item ordered arrived, very well packaged, but 3 months after the expected date without having received a message from you. I was the one who, worried, initiated the e-mail.
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Rating: 1 out of 5
Bjr. The delivery man didn't drop my parcel off at my home but at the depot. Waste of time and money as I had to hire a van to collect it.
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Response from tompress.com
Hello, Was it not possible to make an appointment? Could another delivery address not be considered? Yours sincerely
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Rating: 1 out of 5
I still haven't received my article
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Response from tompress.com
Hello, The carrier came 2 times for the delivery and left a notice. We sent you the information on 06/04/2022 to contact the delivery person before the package was returned. Best regards.
A
Rating: 2 out of 5
I haven't been able to use it properly - I've given up on the lung, which is much too pink to use with one hand and hold the bottle with the other if possible - I'm willing to turn it upside down because I can't do anything with it
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Response from tompress.com
Please contact our customer service department on 05 63 71 44 99 or by e-mail: [email protected]
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Rating: 1 out of 5
Italian induction coffee maker, order n° 485050 validated on 07 June 2021 Received on 22 March 2022, practically 10 months after the order... This is a record... The coffee maker is great!
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Rating: 2 out of 5
We received the order 3 months later, which was far too long.
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Rating: 1 out of 5
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Rating: 1 out of 5
We had to pay 42 euros in customs duties on top of the 72 euros for shipping.
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Response from tompress.com
Hello, We are sorry that these prices do not suit you, please note that shipping costs are calculated according to the actual weight of the order and the current rates of La Poste for delivery to French overseas departments and territories. Best regards.
A
Rating: 1 out of 5
as already mentioned by your customers, no instructions, no adaptive product, I haven't managed to use any of the three products, so I'm probably stupid.
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Response from tompress.com
Hello, the instructions for these accessories are included with the vacuum packing machine required for their use. I have not found the vacuum packing machine purchased from us. Could you please contact our customer service department to identify the machine in your possession? Yours sincerely
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Rating: 1 out of 5
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Response from tompress.com
Hello, This is indeed annoying, please contact our after-sales service by e-mail: [email protected] or by phone: 05 63 71 44 99. If you can, please do not hesitate to detail the incident with one or more photos. Best regards.
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Rating: 2 out of 5
The sterilizer arrived with a broken handle. A shame.
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Response from tompress.com
Hello, We apologize for the inconvenience. Did you report it to our customer service? Could you please send us an e-mail with one or more photos of the damage to [email protected]? Best regards.
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Rating: 1 out of 5
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Rating: 2 out of 5
Very long (too long) delivery times.
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Rating: 1 out of 5
Shipment of a part not compatible with the body of my chopper, the worm screw shows traces of operation, no commercial gesture to provide a return label. No way!
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Response from tompress.com
Hello, in the event of a retraction, the return of goods is at the customer's expense. Please contact our customer service department with the brand and model of chopper and motor so that they can help you identify the spare part compatible with your chopper model. You can contact us 24 hours a day using the contact form on our website or by e-mail: infos@t
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Rating: 1 out of 5
The funnel I received does not correspond to the description, it does not stop the flow of product when you remove it from the bottle, for a first purchase!!! hello damage .... Les Vergers bio de vertougit
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Response from tompress.com
Hello, I'm sorry to hear that you're not entirely satisfied with this item. I'll pass on your comments to our customer service department to find out the reason for this malfunction and to obtain more details about the difficulties encountered. Is the level set correctly? Is the tip in place? Yours sincerely