The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
V
verified buyer
Rating: 1 out of 5
I cancelled an order the day after I made it, they initially agreed however they still took money from my account and sent the order 6 days later then proceeded to tell me that I had ordered twice (I only had 1 confirmation email). They only admitted fault once I pointed that out. The pasta machine also isn't the same as what they are advertising online which they say they note online (they don't)
Response from tompress.com
Hello, Your order n ° 194244 of 02/01/2021 has been canceled following your request of 02/03/2021. Another order n ° 474856 was placed on 02/09/2021 from our website, it left on 02/10/2021, we have not received a cancellation request for this one. We still take care of the return of your package and wait for it in our warehouses to proceed with the requested refund. Cordially.
A
Acheteur Vérifié
Rating: 2 out of 5
The order arrived 6 months later without any explanation, the goods were badly packed and therefore arrived damaged... a broken jar...
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Response from tompress.com
Hello, You have ordered items that were unavailable at the time of ordering, the production of the glass has been extremely delayed and we are very sorry for this, I do not see the report of the breakage during delivery, please contact our customer service as soon as possible. Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
6 weeks to get my order (after having sent 2 mails) whereas you advocate a fast delivery, I find that null. No word of explanation or apology to tell me that it would take longer than expected.
Part of my order has been sent. I did not receive 2 items I had ordered.
The packets of flour arrived stale.
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Response from tompress.com
Hello, When the products are available, the delivery can be carried out, unfortunately, when you ordered it was not the case and we offered you the second delivery for these articles. Please report any transport damage within 48 hours. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
order placed on 21/12/2020 received on 15/02/2021.
Does not communicate, either by email or phone, to tell you that the order will be shipped once complete. It's you, the customer, who has to worry about the status of your parcel!
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Response from tompress.com
Hello, Some items in your order were not available, the delivery times are also noted on the order confirmation sent the same day. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Order placed December 21st for 48H delivery. No information of delay, reminder by email in January, then in February, product received early February. Disappointed by lack of communication. We can understand the supply problems, much less the complete silence and lack of follow-up in customer relations. Best regards,
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Response from tompress.com
Hello, We apologize for the inconvenience. It is true that the item ordered was not available in stock and unfortunately production took longer than expected. Kind regards.
A
Acheteur Vérifié
Rating: 1 out of 5
We paid 70 for a simple cheese grater that can't grate... So far, it's only the product that sucks, and we're very disappointed. We've sent a message to customer service and we'll see how you react. As for delivery, it was perfect...
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Response from tompress.com
Hello, Your message has been received by our customer service department. You will receive a reply within the day. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery took nearly 2 months After contacting customer service after a month they told me that the parcel would be sent the following week but it only left 1 month later I was told that my parcel was leaving and that I would receive a tracking link within 24 hours but I never received it.
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Response from tompress.com
Hello, The restocking took longer than expected and we are sorry for that. Kind regards.
A
Acheteur vérifié
Rating: 2 out of 5
nowhere was it specified (or specified very poorly) that the casings would be sent frozen. as a result, when they arrived at my home a long time later, i received soaked bags of casings in bags of water. i'm not sure what i'm going to do with them... but for the other products, they're fine. so i still trust the site... but not for casings!
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Response from tompress.com
Hello, the casings are not frozen, they are packed in brine. Chances are that the bag was punctured during transport. The liquid is the brine in which the casings are preserved. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Item received not as pictured, item returned and still no refund!!!!
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Response from tompress.com
Hello, The refund was made on 25/01, you should see it appear on your account soon. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
My order was placed during the first containment in April 2020. We just received the goods in January 2021!!!! Communication was non-existent, as of course I never expected to receive them again.
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A
Acheteur Vérifié
Rating: 1 out of 5
Nothing received, parcel lost
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Response from tompress.com
Hello, the tracking does not move since the departure of the package, we have opened a complaint with the postal services. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Product never received, amount deducted Catastrophic
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Response from tompress.com
Hello, We have received your message, the article is not yet in stock, would you like to change to a model available immediately? Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
I ordered in September. Here we are in January of the following year, and I STILL HAVE NOT RECEIVED ANYTHING AND YOU HAVE NOT GIVEN ME THE SLIGHTEST NEWS Furthermore, it is obviously too complicated for you to send even a word of apology for making your customers wait like this. I am furious at your company's deplorable level of service. 0 follow-up, 0 service.
0 points.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are making enquiries to find out what happened when the parcel was sent. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Products received completely damaged
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Response from tompress.com
Hello, the after-sales service has taken the necessary steps following the transport breakage and the reimbursement is in progress. Yours sincerely
A
Acheteur Vérifié
Rating: 2 out of 5
I am disappointed with this order as Tompress only acted as an intermediary between me and a Russian supplier. The skimmer had already been used and was not clean, and one of the parts was almost impossible to dismantle for cleaning. The deliveryman didn't phone when he came so took the parcel back to the post office while I was at home.
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A
Acheteur Vérifié
Rating: 2 out of 5
product delivered by default, because product initially ordered was out of stock. i only found out when i called tompress to worry about the non-delivery of this product for which no one had bothered to call me and inform me of its non-availability!!!!
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Response from tompress.com
Hello, The information was correctly noted on your order confirmation sent by e-mail. You can see the availability for each item on the right of the photo. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
To pay a service for my order to arrive the next morning and for it to arrive only 2 days later, no thank you. What's more, it's up to me to ask for a refund, even though I paid Tom Press. You're quick to solve problems. One last thing: I'm not satisfied with your products, which are far from top-notch.
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Response from tompress.com
Hello, an SAV file has been opened following Chronopost's late delivery. We have opened the claim and will keep you informed. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Order sent on 22/11/2020 goods received on 06/01/2021 (delay much too long, not a call from you, not excused just a word of apology with the invoice . Sincerely
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Response from tompress.com
Hello, Unfortunately the restocking of the item that was out of stock at the time of the order took longer than expected and we are sorry for that. Yours sincerely
A
Acheteur Vérifié
Rating: 2 out of 5
When I placed my order, the announced delivery time for an item was 6 to 8 weeks. My order was finally shipped after more than 14 weeks. I had no explanation from Tom Press. And they refused to send the rest of my order until all items were available. The items received are good but lack a user and maintenance manual.
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Response from tompress.com
Hello, Orders are sent only once, depending on stock availability. For which item do you need an instruction manual? Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Delayed delivery, items as expected, but nothing more.
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A
Acheteur Vérifié
Rating: 2 out of 5
I had to ask to know the status of my order (because no email from them on the progress) and I was informed that to get my order quickly I had to pay again shipping costs: a joke !!!!!!!!!!! So Christmas gift received after Christmas!
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A
Acheteur Vérifié
Rating: 1 out of 5
Ras, everything went well.
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A
Acheteur Vérifié
Rating: 1 out of 5
I'm still waiting for the 2nd part of the order, which I was hoping would arrive at least by 31/01!!!! Could I know if it should arrive soon ? ( it's an oyster hold)
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99 or [email protected]. No change reported, you should receive it before the end of the month. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received the order !!!!!
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A
Acheteur Vérifié
Rating: 2 out of 5
No delivery, no replies to e-mails, no proposals to solve the problem! I'm still waiting!
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V
Verifizierter Käufer
Rating: 1 out of 5
I ordered and paid for the goods at the beginning of December, but still haven't received them! I am very dissatisfied with the delivery service...
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V
Verifizierter Käufer
Rating: 2 out of 5
Goods are OK as stated, delivery time was approx. 7 months! The store offer states delivery in 72 hours at the most, but without notification delivery is only made months later. It is sufficient if 1 part is currently not available and the whole order is then only delivered months later. An acceleration is only possible if the unavailable part is canceled.
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Response from tompress.com
Hello, parcels are only shipped once. If you order an item that is not available in stock, you will have to wait for its replenishment or cancel it to proceed with the shipment of the package. Kind regards.
A
Acheteur Vérifié
Rating: 2 out of 5
very disappointed sawdust that doesn't work at all avoid it's too expensive for the garbage can
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Response from tompress.com
Hello, Thank you for contacting our customer service department about case 25987. Best regards.
V
verified buyer
Rating: 1 out of 5
I am still waiting for my goods to arrive. It has been 6 weeks. I have left several email messages. Can someone please tell me when my goods will arrive. I am feeling like I have been scammed.
Response from tompress.com
Hello, Your order is on the road : https://www.laposte.fr/outils/suivre-vos-envois?code=EY644552692FR. Best regards.
A
Acheteur vérifié
Rating: 2 out of 5
You are mistaken: the order was placed on September 7 (no. 451 744) and I contacted you because I hadn't heard from you, otherwise... no news! (potato drawer missing) 25/11: your order is ready. On delivery: the driver refuses to let me open the parcel. I contact you, and your reply: you must accept the parcel... Final delivery... At last!
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Response from tompress.com
Your order has been shipped as soon as the drawers have been restocked. We are checking with the carrier to verify the package. Best regards.
A
Acheteur vérifié
Rating: 1 out of 5
I've been waiting for the .... device for over 2 weeks now and you haven't been able to give me any precise news.
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Response from tompress.com
Hello, you can track your package at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547679880fr Best regards.
V
Verifizierter Käufer
Rating: 2 out of 5
I have not yet received any goods! I ordered and paid 15 days ago, so I can only give one star for the delivery. Likewise for the goods, as I have no goods. Communication with customer service in German is difficult.
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Response from tompress.com
Hello, your parcel has left, tracking is available at the following link: https://www.laposte.fr/outils/suivre-vos-envois?code=CB547896297FR Cordially.
A
Acheteur vérifié
Rating: 1 out of 5
Still no order as of today's date 26/11/2020
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Response from tompress.com
Hello, your parcel has been shipped and you can track it here: https://www.laposte.fr/outils/suivre-vos-envois?code=cb547983209fr Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
After having placed an order on the site of fresh products (casings) and believing (naively) the BIG WRITE promising a delivery in 48h+24h. Result, order on 6/11 shipped on 12/11 only 6 days later (Thursday to Tuesday) arrived 13 days after order 19/11, lost at the parcel center in Marseille. The after-sales service was EXECRABLE, telling me to read the conditions of sale. 95% of shipments arrive within 4 days.
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Response from tompress.com
Hello, You ordered on Friday late afternoon, so it was dispatched the next working day: Monday. According to the tracking system, your order was delivered on Thursday. If you wish, you can choose 24-hour delivery via Chronopost or France Express. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Ordered on 02/11/2020 and paid, received on 16/11/2020. Time far too long for the ferments to have retained their optimal power! I did not receive a reply to an e-mail pointing this out. After contacting Tf, the operator told me that they would keep for another six months anyway (I doubt it very much).
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Response from tompress.com
Hello, Your parcel tracking request was received on 12/11 and answered the same day. Yours faithfully
A
Acheteur Vérifié
Rating: 2 out of 5
Impossible to use the device.Aicin instruction manual . Please send me a video tuto: odilesv&gmail.com !
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Response from tompress.com
Hello, it's done! I hope you'll update your satisfaction by changing your rating. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, Before sending your satisfaction survey, it would be better to know if the order has been delivered. In fact, since I placed the order on November 4, I've had no news from you or from the delivery tracking system.
I can assure you that I am very disappointed. Sincerely
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Response from tompress.com
Hello, La Poste has just returned the parcel to us on the grounds that it was not collected within 10 days. Please contact our customer service department on 05 63 71 44 99 with code 25798. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
To date, I have received nothing. Thank you very much.
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Response from tompress.com
Hello, I see a delivery made on the tracking of your package. Parcel left on 13/11 and delivered yesterday. Please rectify. Kind regards.
A
Acheteur Vérifié
Rating: 1 out of 5
NOT YET RECEIVED THE COLI
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Response from tompress.com
Hello, the parcel has been available at the relay point since 15/10: https://www.laposte.fr/outils/suivre-vos-envois?code=2V02073514033. Best regards.
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