The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Goods could be better described, with detailed pictures. Delivery time was far too long. Feedback on the return shipment is still pending. Messages in German would also be very helpful. Not everyone speaks French.
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Response from tompress.com
Hello, I see the emails in German. We will see to improve the photos of the grater. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
The clamp doesn't work, because the vice isn't really straight. Even if we tinkered with a wedge, we couldn't fix the device to a table. The screw got stuck in the clamp. It took us several hours to unblock it. And now it's the crank that won't unscrew, even with degreaser. In short, nothing works properly. 140 and a lot of energy wasted.
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Response from tompress.com
Hello, Did you cook the chestnuts thoroughly and remove the shell before putting them through the peeler? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I ordered an 80 cm brooch and they delivered a 60 cm one.
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Response from tompress.com
Hello, which dimension did you take? Total length: 80 cm. Useful length (basket length): 60 cm. Please get back to us if necessary. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
delay far too long could not try received after tomato season too bad
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
Since the comment is limited to a measly five lines, as a new customer I can't fully express my dissatisfaction, so my score will be very poor. My first experience was very negative. Slow and misleading website (Weck boiw022 jars delivered without rubber seals). No reply to my messages. Delivery tracking impossible via website. Etc.
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Response from tompress.com
Hello, Your request has been taken into account, our apologies, the seals have been sent as agreed yesterday. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
The delivery took place a long time after the order, without any explanation.
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Acheteur Vérifié
Rating: 2 out of 5
delivery made without knowing it, my daughter did not open the package, there were four broken bottles, inside the box not much to protect the bottles, no bubble plastic.
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compratore verificato
Rating: 2 out of 5
I am forced into a low review because since the purchase I have not heard back and the goods have not arrived, yet.
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Response from tompress.com
Good morning, we proceeded to open a complaint with the courier company as soon as you reported the mishap to us. We will do our best to resolve the problem. We are at your disposal. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur vérifié
Rating: 2 out of 5
3 months late and no commercial gesture
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Acheteur Vérifié
Rating: 2 out of 5
6 months for delivery !!!! A very late birthday present.
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Response from tompress.com
Hello, We apologize for the disruption to our supplies at this time of year. Kind regards.
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Acheteur Vérifié
Rating: 2 out of 5
Ordered in April and received in October! No compensation How can I be satisfied?
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Response from tompress.com
Hello, We apologize for the exceptional situation. However, I would like to point out that we have taken care of the second shipment for your order. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
poorly packaged goods, I thought there were 4 broken pots but in fact 8, disappointed!
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Response from tompress.com
Hello, Our apologies, I'm reporting the 8 jars to update the current SAV file, please remember to send the items requested on 06/10. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
the product is compliant, but there are no assembly and operating instructions supplied with the tank. I had to contact the company several times to obtain information about the delay problems (5 months). To top it all off, a delivery cancelled on the pretext of a faulty address and re-delivered with the same information... a birthday present arrived after the party: disappointment...
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Response from tompress.com
Hello, We understand your disappointment and are sorry, we did the best we could under the circumstances, the package was noted refused by the carrier, organizing a representation was not simple. I will send you the assembly instructions by e-mail immediately. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Problem when ordering, they don't say they're not in stock, then the deliveryman doesn't know how to use a doorbell or takes the wrong street. The 3rd time, the parcel is damaged.
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Response from tompress.com
Hello, we're sorry for the delay in delivery. You can check the availability of items in real time on the site directly on the product sheet, you will then find them on the order confirmation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
We ordered a lever-operated puree grinder and were very disappointed because the holes are too large, which means that we get a lumpy puree. We wanted to replace it with a classic vegetable grinder but you refused to take it back, so we bought elsewhere. If the diameter of the holes had been indicated, we wouldn't have bought! You are therefore responsible.
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Response from tompress.com
Hello, depending on the variety of potato, you can increase the cooking time to obtain a smoother result and incorporate hot milk. As the item is used, it is not possible to return it at the purchase price. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Very friendly secretaries, but lousy service
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Acheteur Vérifié
Rating: 2 out of 5
10 days late delivery. And I'd still be waiting if I hadn't phoned 5 times!
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Response from tompress.com
Hello, The carrier was unable to deliver immediately to the delivery address and we are very sorry. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Socca plate received 4 weeks after order although it was in stock. The socca plate only withstands 220° whereas the socca cooks at over 300º.... So impossible to use Disappointed!
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Acheteur Vérifié
Rating: 1 out of 5
Bad, disappointing packaging, return to sender
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Acheteur Vérifié
Rating: 1 out of 5
sorry but I still haven't received my order!
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Response from tompress.com
Hello, I see that the parcel was delivered yesterday. Best regards.
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Acheteur vérifié
Rating: 2 out of 5
Order tracking is poor...
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Acheteur Vérifié
Rating: 1 out of 5
Still not received.....
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Response from tompress.com
Hello, Our after-sales service has just taken note of your parcel which left on 24/08. A non-delivery claim will be opened with the postal services. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
For the moment I can only assess the delivery, which was totally unsatisfactory as it was delivered 700 km from my home, and the customer service, which wasn't much better as Colissimo and Tompress were both blaming each other. What's more, a copy of the complaint e-mail should have been sent to me, but I haven't received anything.
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Response from tompress.com
Hello, the parcel was indeed misdirected, the claim is in progress under the reference 35956675. Yours sincerely
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Acheteur Vérifié
Rating: 2 out of 5
Order received with breakage and I have not been reimbursed for the breakage that was caused.
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Response from tompress.com
Hello, The refund was made this morning. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The diameter of the grid does not match is not 10mm . I should be delivered within 48 hours which was not the case.
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Acheteur Vérifié
Rating: 2 out of 5
Very very long delivery Incomplete description e.g. for snow shovels, it is not specified that the handle is missing
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Acheteur Vérifié
Rating: 2 out of 5
delivery supposedly in 48h. I've been waiting 13 days for my parcel. After calling, I was told to wait another 4 days to make a claim.
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Acheteur Vérifié
Rating: 1 out of 5
Indicates on the site that the product is available and in stock. However it arrives 2 months after the order and customer service is absent.
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Acheteur Vérifié
Rating: 2 out of 5
The covid crisis had a nice ring to it. Were not able to honor an order placed on April 28, at the end of each month I was told it would arrive next month and when I was told end of September and by dint of impatience I switched my article for another. Very disappointed. As for customer service, I've never had the same contacts, so I've heard different things.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery time far too long
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Acheteur Vérifié
Rating: 2 out of 5
Delivery times too long, several months waiting to receive mediocre crates Customer service easily contactable but disappointed with my purchases Attention to you!
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Response from tompress.com
Hello, I invite you to call our customer service at 05.63.71.44.99 regarding the items ordered. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
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Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
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compratore verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
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C
compratore verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
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Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 1 out of 5
Undelivered
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Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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Acheteur Vérifié
Rating: 2 out of 5
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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Acheteur Vérifié
Rating: 2 out of 5
too long to wait
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