The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
The merchandise is good but I had to wait 2 months to get it The customer service is zero because they never kept me informed I had to call several times with the only answer each time we have to wait Not an explanation, not an excuse and the misery gesture of a voucher of 1
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Response from tompress.com
Hello, We apologize for being short-staffed. The circumstances are exceptional and I hope you understand that. Restocking times are gradually returning to normal. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Good equipment: Italian for the corer and German for the stoner.
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Response from tompress.com
Hello, what happened? Please detail the situation at [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Two months waiting for an order... I understand the covid situation, but still... And very little information when I called customer service...
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C
Compratore Verificato
Rating: 1 out of 5
you are a disaster! you send broken goods without checking and expect the customer to bear the cost of reshipment because it's broken?!?! it doesn't end there
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C
Compratore Verificato
Rating: 1 out of 5
As far as I am concerned you are unreliable with zero seriousness! You sent me a broken vinegar pot as pictured and it did not break in transit but was shipped already in that condition!!! You also expect the customer to pay for the shipping!!! It does not end here not so much for the money but I will report you on all forums and to the consumer association!
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Response from tompress.com
Good morning, we are sorry that the item arrived damaged and have offered you a refund by calculating the extent of the damage. For the return, however, it is specified in the General Conditions of Sale that the return is always the responsibility of the customer. We are available for any other needs. CUSTOMER SERVICE TOMPRESS ITALIA
A
Acheteur Vérifié
Rating: 1 out of 5
Undelivered
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Response from tompress.com
Hello, The parcel is being returned to sender because Chronopost has reported an anomaly identified on the postal code or recipient's address. As soon as we receive the return, the refund will be processed. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Parcel not addressed to the address indicated on the Chronopost website. Shipment to Auch 32000 when my address is schweighouse 67590. According to Tompress. Reshipment not possible until three weeks after return of parcel.
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A
Acheteur Vérifié
Rating: 2 out of 5
My delivery was announced on the website 15 days later, but I only received the product 6 weeks later.
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A
Acheteur Vérifié
Rating: 2 out of 5
too long to wait
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A
Acheteur Vérifié
Rating: 2 out of 5
I was delivered after 9 weeks !!!!!!!!!!!!!!!!!!!!! although the initial deadline was 3 weeks.
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A
Acheteur Vérifié
Rating: 2 out of 5
Fast delivery, maybe too fast. Broken item, email sent to after sales service still no news... We are waiting for a refund or a return of the product. Unfortunately, this has been a bad experience for us.
If we get a response from tompress, our assessment may change and we'll be able to test the product.
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Response from tompress.com
Hello, I confirm that I have received your e-mail and the reply confirming the replacement of the item that arrived broken. I will send you back the e-mail with the tracking number of the new parcel. Wishing you good reception. Best regards.
C
Compratore Verificato
Rating: 1 out of 5
My experience is not good , the goods after 15 days has not yet arrived and the service is poor , the delay is due to the Italian courier but from the company only an email saying it is a week that I solicit him "... still have not received the goods ... you do you!"
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Response from tompress.com
Good morning, as already explained by email, there was a misunderstanding with the delivery that we are trying to resolve as soon as possible. The situation is being monitored constantly to resolve the problem as soon as possible. We will be careful to continue to resolve the problem as soon as possible. CUSTOMER SERVICE TOMPRESS ITALIA
A
Acheteur Vérifié
Rating: 2 out of 5
Machine refused because of damaged packaging. Photos sent by e-mail to the after-sales service attesting to this. I'm waiting for a new peeler to be sent to me quickly.
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A
Acheteur Vérifié
Rating: 2 out of 5
This pitter might work if the cherries were perfect spheres with well-centered round pits, but in nature that doesn't exist! Also, the cross-shaped piston is too big and remains stuck at the bottom despite the spring; it had to be reduced with sandpaper.... In short: a poorly designed device that you should avoid buying.
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A
Acheteur Vérifié
Rating: 2 out of 5
The smoker is nice but the packaging sucks!!! Not a panel that isn't crooked!
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Response from tompress.com
Did you indicate this on the delivery note? Yours faithfully
C
Compratore Verificato
Rating: 2 out of 5
Goods do not match what is indicated. Problems with delivery.
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Response from tompress.com
Good morning, sorry you did not have a good experience. We are not aware of any problems with the delivery, while for non-conforming goods we are available to solve any problems. Please do not hesitate to contact us, we are always available. CUSTOMER SERVICE TOMRPESS ITALIA
A
Acheteur Vérifié
Rating: 1 out of 5
No parcel received to date !!!
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A
Acheteur Vérifié
Rating: 1 out of 5
O zero
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Response from tompress.com
Hello, your parcel has been delivered to La Poste, it is currently on its way. Yours faithfully
A
Acheteur Vérifié
Rating: 2 out of 5
fast delivery but box completely exploded (fortunately the goods were intact, I did not receive the right goods and finally I had to call back after a week to have more information on how to proceed, while the same day I had called to report the problem.
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Response from tompress.com
Hello, Our apologies, the after-sales service is in the process of making the necessary arrangements. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
delivery time too LONG
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Response from tompress.com
Hello, the restocking took a little longer than expected, yes, because of the exceptional health situation. Everything seems to be gradually returning to normal. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
The goods took a month to be shipped. I had to insist that it be shipped. Because one of the items wasn't in stock, the whole order was put on hold, which is a bit of a mess.
Then the parcel was delivered, with the bag containing beef casings bursting inside. I can't tell you the smell. In short, when the going gets tough, the tough get going.
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Response from tompress.com
Hello, We tried to contact you as soon as we received the order and left a message to suggest you to change the unavailable item. I don't see the description for the hoses, please contact our customer service department on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Not happy with either the merchandise purchased or the disastrous customer service: - The product is not correctly described in its technical aspects and when I receive the product it cannot be used at more than 220 degrees. For a Socca dish that has to go into a wood-fired oven, this is annoying. Customer service doesn't want to pay the return postage. For a pro site, this is really bad.
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A
Acheteur Vérifié
Rating: 1 out of 5
Delivery error (cf. e-mail sent on June 2, 2020 at 18:39 with subject Capsules received Invoice FX531821").
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V
Verified Buyer
Rating: 1 out of 5
initially it looks very sturdy. the grip it made with very luxurious material, soft to touch. however when i put egg mixture to cook. it started to stick to it. I had to put lot if oil in order to move and roll the egg.
the quality does not justify the price. very disappointing.
Response from tompress.com
Hello, even non-stick, a little bit of fat makes it easier to roll, especially when the pan is hot. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'm going to evaluate what, I haven't received anything yet.
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A
Acheteur Vérifié
Rating: 1 out of 5
order placed at the beginning of april still not delivered so not satisfied with tompress
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A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my order!!!!!!
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A
Acheteur Vérifié
Rating: 2 out of 5
Very long delivery with no information. Good quality products, but much faster elsewhere.
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A
Acheteur Vérifié
Rating: 1 out of 5
I'll be able to evaluate the product when I finally receive my order...
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A
Acheteur Vérifié
Rating: 1 out of 5
No lead time
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A
Acheteur Vérifié
Rating: 2 out of 5
Order placed on 23/04/2020, received on 05/05/2020. Tompress deducted the invoice before delivery. The goods received were not those ordered (1l bottles instead of 0.5l). The packaging is not suitable for the product: 1 bottle broken (reported on delivery) and 6 bottles cracked. No complaint form in the parcel, customer service unreachable. Very disappointing.
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Response from tompress.com
Hello, We apologize for the inconvenience, a case is being handled by our after-sales service. Could you please send photos of the damage to infos@tompress? Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Nothing received to date ...
Please check if the shipment has been made ...
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A
Acheteur Vérifié
Rating: 1 out of 5
bonjour je ne peux point juger car je n'ai toujours pas reçu le produit ,soit c'est la poste qui bloge le colis , ou vous n'avez pas mis la bonne adresse A+
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A
Acheteur Vérifié
Rating: 1 out of 5
Still nothing received to date May 4, 2020
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A
Acheteur Vérifié
Rating: 1 out of 5
Claims in progress, incomplete delivery...
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Response from tompress.com
Hello, I'm working on it. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Hello, to date I have not received the order.
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A
Acheteur Vérifié
Rating: 1 out of 5
NEVER RECEIVED MY ORDER
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A
Acheteur Vérifié
Rating: 2 out of 5
Poor quality item, moreover, the brand displayed in the catalog is not the one received. Deception on the merchandise Maison TOMPRESS, I thought you were more serious and more respectful of your customers!
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Response from tompress.com
Hello, there may have been an error in the preparation of your order. Please contact our customer service department for further details and to eliminate this possibility. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Not received
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A
Acheteur Vérifié
Rating: 1 out of 5
I have not yet received delivery...
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