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A
Rating: 1 out of 5
Items not received, 17 days since package changed transit location. Contacted customer service, but did not provide assistance in resolving the problem.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 374 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 2 stars
Reset filtersA
Rating: 2 out of 5
The order was picked up by the post office on Wednesday April 8. The tracking has not changed since then - so no scan - as if the package was lost. Not delivered 10 days after the order there is something to worry about!!!
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Response from tompress.com
Hello, Your parcel is on its way. Postal delays are considerably longer at this time of year. Rest assured, it's on its way. Best regards.
A
Rating: 1 out of 5
I have not received the merchandise
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A
Rating: 2 out of 5
not cooomercant
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Response from tompress.com
Hello, Could you please tell us directly what's going on? By email: [email protected] or phone 05 63 71 44 99. Best regards.
A
Rating: 1 out of 5
Hello I can not issue 1 favorable opinion We are 06 April 2020 and I still have not received my order Me tel 06 50 63 91 23 Sincerely F.Blanchet
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure" recognized by the Government, which affects the entire supply chain and sometimes causes serious delivery delays. I invite you to modify your comment to remove your phone number visible to all. Best regards."
A
Rating: 1 out of 5
I put the minimum note as I have not yet received my order.
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Response from tompress.com
The coronavirus pandemic is a case of "force majeure", affecting the entire supply chain and sometimes causing serious delivery delays. We understand your concern
A
Rating: 1 out of 5
Order placed on March 23, 2020. it is now April 02 and I still do not have the package in my possession. the package was supposed to arrive within 48 hours. very disappointed for a first order. The items ordered are single-use disposable gloves, so they're quite urgent.
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Response from tompress.com
Hello, your order was dispatched on 23/03, so you need to check with La Poste. I remind you of the exceptional nature of the situation, confinement and reduced service. Please contact the postal services for delivery. Best regards.
A
Rating: 1 out of 5
Still not delivered, although it was urgent
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Response from tompress.com
Hello, In this period of confinement, I remind you that Colissimo is in reduced service. Your parcel is in transit on their platform. For all urgent parcels, you should opt for an express service. Best regards.
V
Rating: 1 out of 5
My order was missing parts which made it unusable, still awaiting parts from the manufacturer, theyre unable to give me a date for when these would arrive, and would not send a replacement machine or find another solution for this issue.
Mistakes happen, and it's how one deals with them which makes the difference.
Mistakes happen, and it's how one deals with them which makes the difference.
Response from tompress.com
Hello, We are doing everything to resolve your concerns. Photos were requested you unless error on our part, we have not received them, could you please send them to us? Best regards
A
Rating: 2 out of 5
I won't recommend it again. My order was already forgotten and then I had to play treasure hunt to find the parcel.
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Response from tompress.com
Hello, Could you please tell us more about your delivery? Best regards.
A
Rating: 2 out of 5
despite a parcel in good external condition, i.e. not unpacked on the spot, i had the unpleasant surprise of discovering one of the feeders broken into 2 pieces. it was glued back together, but it's a shame all the same.
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Response from tompress.com
Hello, Thank you for sending us a photo of the feeder, don't wait for the satisfaction request, let us know about any incident directly and as soon as possible. You will receive an e-mail with the file reference. Best regards.
V
Rating: 2 out of 5
The quality of the workmanship was catastrophic - the drawer runners, like everything else, were just stapled together. After unpacking, I had almost all the strips torn out on at least one side and they were hanging down. I have now screwed everything together myself, but now you can already see that the stapled drawers will also soon come apart. Never again. I have not tried customer service
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Response from tompress.com
Hello, we apologize for informing the manufacturer. Best regards
A
Rating: 2 out of 5
The product received does not correspond to the screen view on the site. The supplier has replied that the screen view is not contractual. How can I place a serious order on this site?
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Response from tompress.com
Hello, Our apologies, as agreed, we are waiting for the article to be returned. Best regards.
A
Rating: 2 out of 5
Product defective on arrival, we have not yet managed to have it changed
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Response from tompress.com
Hello, the file is open, please contact our customer service for details. Best regards.
A
Rating: 2 out of 5
The carrier didn't deliver: I called after 10 days to cancel the return of the parcel to the sender. I received a twisted parcel that was unusable. With the return costs, I'm going to pay more than for the goods. At least customer service received me well, but to receive a twisted parcel that's not very useful. Very disappointed.
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Response from tompress.com
Hello, Could you please send us photos of the damage and packaging to [email protected]? Best regards.
C
Rating: 1 out of 5
The 'Order is dated 03-12-2019 . Can you verify where the goods are located?
Looking forward, best regards Daniela
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Looking forward, best regards Daniela
Response from tompress.com
Good morning, the order left on 19/12 since, as advised, not all the pans ordered were available. However, we apologize for the delivery beyond 4 working days due to the traffic of the Christmas season. The courier had passed on 27/12 and 30/12 but without finding anyone. We hope the order may have been to your liking anyway. Sincerely, TOMPRESS CUSTOMER SERVICE ITALY
V
Rating: 1 out of 5
only got half delivered, no solution from customer service after repeated requests, FINGER WEG
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Response from tompress.com
Everything has been sent, did you make a reservation at reception? Can you please describe the package?
A
Rating: 2 out of 5
Hello, I still haven't received my parcel. So my evaluation will not be favorable to you; even if I have a lot of patience. Have a nice holiday season.
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A
Rating: 2 out of 5
Very difficult to separate the two parts of the smoker. Call to the after-sales service, which was supposed to call me back, but never did.
Sawdust much too big and therefore very difficult to burn.
One star is already too much.
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Sawdust much too big and therefore very difficult to burn.
One star is already too much.
Response from tompress.com
Hello, We left you a message on Monday morning on the mobile number given to our secretariat. I've just called again and it seems that the number isn't yours. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 2 out of 5
I paid for delivery in 24h and was delivered in 4 days... I would like a refund for the delivery.
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Response from tompress.com
Hello, I can see that Chronopost has sent you a text message about a delay. I am opening a complaint with their services. Please let us know within 24 to 48 hours so that we can take the necessary steps. Best regards.
A
Rating: 1 out of 5
Faulty machine.phoned to report the fault, accused of having unset the machine by correspondent tel.am distraught. impossible to pack my preparations for December 23.a faulty machine this happened but accuse new buyer of malfunction and verbally request payment shipping costs unacceptable cdlt Mr Martinez
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Response from tompress.com
Hello, during our discussions, we carried out the tests required to identify the problem. This procedure does not accuse you of anything, it is intended to help you immediately when possible. Following the tests, it appears that the machine must be returned to us. We have provided you with a pre-paid return slip from Tom Press, so you don't have to pay anything. Best regards.
A
Rating: 1 out of 5
I can't evaluate the service as I still haven't received my order.
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Response from tompress.com
Hello, The carrier is waiting for your confirmation to make an appointment and deliver your order. I'll put you in touch. Best regards.
A
Rating: 2 out of 5
To announce 48 to 72h delivery when I had to wait 9 days, I find that a little exaggerated.
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Response from tompress.com
Hello, Your order has been dispatched as soon as your item has been restocked. Best regards.
V
Rating: 1 out of 5
A long time ago, I ordered a meat drying cabinet from Tompress. On the first delivery, the cabinet was damaged and the delivery company took it back. On the same day I sent the photos and notification to Tompress, asking when the next delivery would arrive. I received neither an e-mail nor a message. Information and customer service is the top priority in my company
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Response from tompress.com
Hello, sorry, we have actually resumed production of a closet, we should receive it by the end of the week. Once shipped, we will inform you about the departure and the link to track the package. Best regards
A
Rating: 1 out of 5
Still not received
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Response from tompress.com
Hello, We have opened a claim with the carrier in order to know the details of its routing. Best regards.
A
Rating: 1 out of 5
not yet received the product
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Response from tompress.com
Hello, The appointment has been scheduled with the carrier. Please do not hesitate to contact us if necessary. Best regards.
A
Rating: 1 out of 5
NOT RECEIVED . but payment debited from my account. I am waiting for the new shipment following this lost parcel (over 20Kg).
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Response from tompress.com
Hello, We have been informed of the non-receipt of your parcel. A complaint is being made to Chronopost and our after-sales service will take action as soon as possible. Best regards.
A
Rating: 2 out of 5
Hello, I've never had a problem with Tom Press, but the delivery relay took a long time for goods that I would have liked to use to make my apple juice... shame.
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A
Rating: 2 out of 5
order a pizza peel Diameter 30 and I receive D 25....... what do I do now?
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Response from tompress.com
Hello, If the product does not suit you, you can return it to us. However, this shovel is listed in 25 cm on our website. https://www.tompress.be/A-10005905-pelle-a-pizza-ronde-en-inox-perforee.aspx
V
Rating: 2 out of 5
Delivery arrived much later than indicated in the store (4 weeks). E-mails to customer service were not answered. And it was not possible to call at all. I will no longer order from this company.
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Response from tompress.com
Sorry for the late delivery. We did not receive your message and it is true that our phone line had problems, they have now been resolved.
A
Rating: 2 out of 5
appliance not properly adjusted from the outset gas flow not appropriate despite several attempts
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Response from tompress.com
Hello, If the adjustments with the air regulation screws have not been conclusive, perhaps you could send us the stove so that we can examine it and adjust it if necessary. Please contact our after-sales service for details. Best regards.
A
Rating: 2 out of 5
Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."
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Response from tompress.com
Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.
A
Rating: 2 out of 5
too much delay between order and delivery
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.
A
Rating: 2 out of 5
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
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Response from tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
A
Rating: 2 out of 5
used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Response from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
A
Rating: 1 out of 5
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
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Response from tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
A
Rating: 2 out of 5
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Response from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 2 out of 5
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Response from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
A
Rating: 2 out of 5
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Response from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
C
Rating: 1 out of 5
The product arrived folded. The book never arrived
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Response from tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY