The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Order partially non-compliant. SAV file opened and since then radio silence". Disappointment ......."
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Response from tompress.com
Hello, Your case was settled on Friday. Our after-sales service will send you an e-mail today. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
too much delay between order and delivery
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Response from tompress.com
Hello, Our apologies, we are doing our best to reduce the restocking time. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Waiting for a refund for the product sent back on September 20th by colissimo ( product does not correspond to our expectations )
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Response from tompress.com
Hello, the product is still not back with us, I invite you to follow up on it. As soon as we receive it, we'll do what's necessary. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
used to remove skin and seeds from grapes the grate swelled slightly and now I have to buy another grate.
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Response from tompress.com
Hello, if the grid swells, it's a sign that jamming is imminent. It is important to remove all the waste before putting grapes back into the hopper to prevent the screen from breaking. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I'll never order from tom press again, I never received my parcel and I'm told that the carrier warned me that it was coming and that the parcel has been returned to the depot and that I have to pay the postage again. I live in the country and I'm going to give you a good advertisement.
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Response from tompress.com
Hello, Our apologies. We tried to contact you to arrange a delivery date, but the carrier was unable to do so. After 14 days, the carrier finally returned the unclaimed package to the sender. I would like to point out that you did not pay any shipping costs, which we offer for orders over 120 . Order refunded. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Merchandise unworthy of being sold, impossible to turn the crank, unpleasant customer service person.
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Response from tompress.com
Hello, Perhaps you could give us more details about the situation so that we can find the right solution and give you satisfaction. Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Ordered on 30 08 collected on 11 09 and broken but delivery planned on 3 09 then on 6 09 then on 10 09 and collected on 11 09 after many complaints and assurance of being delivered on the planned dates and this without any warning of non-delivery. in addition on opening the jar broke because in a box too large without any paper or bubble wrap to prevent its tossing in the box. pitiful.
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Response from tompress.com
Hello, We are reporting these delays to our carrier. Our after-sales service has taken the matter into account. The pot should arrive in its specific packaging, which is assembled around the pot, and the stones at the bottom. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The little glass jars are all placed against each other, with no protection, so two jars are broken The scotch tape printed with the warnings must cost less than making a proper parcel. It's not the all-around paper that prevents breakage. And yes, it must be easier to make the carrier pay.
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Response from tompress.com
Hello, We take great care with the packaging of our parcels, but this can happen, which is why a check of the goods is imperative on delivery. Despite the absence of reservations, we proceeded to the credit of 1.02 euros corresponding to the breakage of the 2 jars. Best regards.
C
Compratore Verificato
Rating: 1 out of 5
The product arrived folded. The book never arrived
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Response from tompress.com
Good morning, we apologize for the defect found in the product. If it has not yet been 14 days since we received the package, you may contact us at [email protected] to consider a replacement. We remain at your disposal. Sincerely, CUSTOMER SERVICE TOM PRESS ITALY
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Acheteur Vérifié
Rating: 2 out of 5
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy.
Product good but not optimal - not really flat.
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Response from tompress.com
Hello, We apologize for the inconvenience. Would you like to file a complaint with the postal service? Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Does not respond to my emails
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Response from tompress.com
Hello, we have tried to contact you directly by phone, our after-sales service has taken note of your withdrawal request. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.
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Response from tompress.com
Hello, You can tilt and roll it to put it where you want it. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
late delivery and delivery to another relay point
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Acheteur Vérifié
Rating: 2 out of 5
Unfortunately the product was not protected and was therefore chipped.
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Response from tompress.com
Hello, Have you alerted our services? I will pass on your comment to our after-sales service immediately. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I would still have to receive the parcel.
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Response from tompress.com
Hello, According to the tracking of your package, a delivery notice has been left in your mailbox. We remain at your disposal. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I never received it. It's the first time I've had a problem.
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Response from tompress.com
Hello, Following our complaint with the postal services, the parcel was delivered to you. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Would be broken no replacement no compensation
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A
Acheteur Vérifié
Rating: 1 out of 5
it is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
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Acheteur Vérifié
Rating: 2 out of 5
unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Response from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
A
Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Response from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Order placed in mid-July and still no parcel by July 25, 2019.
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Response from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 1 out of 5
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
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Response from tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Response from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Not a good product at all
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Response from tompress.com
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel: stuck in a chronopost locker
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Hello Very top of the work, had another order that I could not finalize, and after your mail or you offer me a phone help I could never get someone the switchboard being constantly saturated. So
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Response from tompress.com
Hello, I'm sorry this book doesn't suit you. Perhaps you have a specific request? Please do not hesitate to request a call back from one of our advisors by clicking on "We'll call you back" on our website. Best regards."
A
Acheteur Vérifié
Rating: 2 out of 5
Totally ineffective on French birds
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Response from tompress.com
Hello, Have you tried changing the battery just in case? Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
a missing book never received no gesture very disappointed
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Response from tompress.com
Hello, The book should be shipped as soon as it is expected to be restocked at the end of the week. Best regards.
A
Acheteur Vérifié
Rating: 2 out of 5
Total lack of professionalism. Too bad the products are good.
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Acheteur Vérifié
Rating: 2 out of 5
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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Acheteur Vérifié
Rating: 2 out of 5
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Response from tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I was waiting for my Christmas present and received it in March.
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Acheteur Vérifié
Rating: 1 out of 5
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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