The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Waiting 3 months for a small order is a bit much considering that said order is still not complete and that I have to wait another two months before getting the two missing parts - The reply to the e-mail, one time out of three if all goes well.
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Response from tompress.com
Hello, We apologize for the inconvenience. We are doing everything we can to reduce the manufacturing time as much as possible. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
The deliveryman didn't even ring the doorbell - twice - and we had to collect the parcel from the post office. Lousy.
Product good but not optimal - not really flat.
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Response from tompress.com
Hello, We apologize for the inconvenience. Would you like to file a complaint with the postal service? Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
Does not respond to my emails
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Response from tompress.com
Hello, we have tried to contact you directly by phone, our after-sales service has taken note of your withdrawal request. Best regards
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Acheteur Vérifié
Rating: 2 out of 5
We received the parcel on Monday at around 4 p.m. Fortunately we were at home, but we had not received any information about the time of delivery. The delivery man did not want to put the barrel where it was supposed to be. The object is heavy and we can't move it ourselves; we'll have to call in a neighbor or a handler.
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Response from tompress.com
Hello, You can tilt and roll it to put it where you want it. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
late delivery and delivery to another relay point
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Acheteur Vérifié
Rating: 2 out of 5
Unfortunately the product was not protected and was therefore chipped.
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Response from tompress.com
Hello, Have you alerted our services? I will pass on your comment to our after-sales service immediately. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I would still have to receive the parcel.
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Response from tompress.com
Hello, According to the tracking of your package, a delivery notice has been left in your mailbox. We remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I never received it. It's the first time I've had a problem.
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Response from tompress.com
Hello, Following our complaint with the postal services, the parcel was delivered to you. Best regards.
V
Verifizierter Käufer
Rating: 1 out of 5
Would be broken no replacement no compensation
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Acheteur Vérifié
Rating: 1 out of 5
it is 05/08/19 and my order is dated 23/07/19 . Your sales pitch IS 48H CRONOS. I am STILL not delivered. The merchandise I was supposed to store in the jars has expired (320 lost due to your fault). Your carrier GEODIS is not recommendable for your customers. I would like your management to contact me.SINON........... see you soon.
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Acheteur Vérifié
Rating: 2 out of 5
unprofessional attitude, wrong price on catalog not assumed, no product in stock, lead time not specified when ordering, items indicated as being in stock when they are not. a pity to see such ways of conceiving commerce.
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Response from tompress.com
Hello, Our site is updated in real time. Available items are noted in stock".
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Acheteur Vérifié
Rating: 2 out of 5
Very disappointed, no instructions for use to make jam for example. I phoned your service, the only answer was: look on the web, thank you.
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Response from tompress.com
Hello, There are no jam recipes supplied with the refractometer. We will send you the refractometer instructions for use. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Order placed in mid-July and still no parcel by July 25, 2019.
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Response from tompress.com
Hello, Your parcel sent on 15/07 is on hold with the Post Office. Our after-sales service is following it up and has opened a claim for non-delivery. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Over-packaging...
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Acheteur Vérifié
Rating: 2 out of 5
the product supplied is far from the quality expected. for this coffee, it is far behind a hypermarket product (for example, a carte noire n° 9). So no interest."
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Acheteur Vérifié
Rating: 1 out of 5
A shopkeeper in another neighborhood contacted us to inform us that a parcel in our name had been found in the dumpster near his business.
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Response from tompress.com
Hello, Are you sure it's really our parcel? We have a receipt against signature from Chronopost for the delivery of the parcel we sent you via their service. Please contact us again on 05.63.71.44.99, we remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Acheteur Vérifié
Rating: 2 out of 5
Hello, For your information I went today to pick up my parcels at La Poste in Douvaine (it took me 2h00 of round trip time) moreover the counters are open from 9h15 to 10h15 and from 14h00 to 16h00. I arrived at 11.15am, so you can imagine what I found. Fortunately the employees agreed to serve me There was only one package this order if n° 408555 dated 13/06/2019 d
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Response from tompress.com
Hello, Our apologies for the inconvenience. We are following up the case under reference 22911. Best regards.
A
Acheteur Vérifié
Rating: 1 out of 5
Not a good product at all
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Response from tompress.com
Hello, What's wrong with the saw blade? Did you also have a delivery problem? Please let us know if you have any problems at 05 63 71 44 99 or by e-mail at [email protected]. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received my parcel: stuck in a chronopost locker
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Acheteur Vérifié
Rating: 1 out of 5
Deplorable service, order placed in November for Christmas, order received in May. All this strongly encourages me not to recommend your services to anyone I know to avoid another disappointment. I do not understand how customers can be treated in this way. I am extremely disappointed. Sincerely
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Acheteur Vérifié
Rating: 1 out of 5
Ordered in January. Product apparently unavailable. I'm told the order will be shipped in March. At the beginning of May, still no news, no message ... I contact them with the cancellation request and they finally decide to send me my parcel. In the meantime, the 2.5L screw press (as indicated on the internet order tracking) has been changed on the invoice to 1.6L ...?
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Acheteur Vérifié
Rating: 1 out of 5
The parcel never arrived but I was debited on May 3.
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Response from tompress.com
Hello, the parcel left our warehouse on 02/05. The tracking of your parcel indicates that it was misdirected by La Poste and that it was delivered yesterday. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Hello Very top of the work, had another order that I could not finalize, and after your mail or you offer me a phone help I could never get someone the switchboard being constantly saturated. So
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Response from tompress.com
Hello, I'm sorry this book doesn't suit you. Perhaps you have a specific request? Please do not hesitate to request a call back from one of our advisors by clicking on "We'll call you back" on our website. Best regards."
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Acheteur Vérifié
Rating: 2 out of 5
Totally ineffective on French birds
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Response from tompress.com
Hello, Have you tried changing the battery just in case? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
a missing book never received no gesture very disappointed
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Response from tompress.com
Hello, The book should be shipped as soon as it is expected to be restocked at the end of the week. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Total lack of professionalism. Too bad the products are good.
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Acheteur Vérifié
Rating: 2 out of 5
6 weeks waiting for delivery, several calls to customer service who are unable to give a delivery date. No commercial gesture made. We will not recommend them, and we do not recommend them.
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Acheteur Vérifié
Rating: 2 out of 5
Two lids out of 6 arrived broken. What's more, the cardboard box was huge, for 6 verrines of 290mL.... it's about time they made a little effort in terms of ecology.
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Response from tompress.com
If you have any questions, please do not hesitate to contact us. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I was waiting for my Christmas present and received it in March.
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Acheteur vérifié
Rating: 1 out of 5
No warning of the arrival of the parcel at the relay point. If in the figures the shipment was almost fast, in fact it took me more than 10 days to get my parcel as I thought I would receive a warning of availability. I checked my spam and the like, but never received anything. What's more, customer service takes people at face value.
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Acheteur Vérifié
Rating: 2 out of 5
I am disappointed not by the product but by the delivery time of my order, the parcel arrived one month after the order, it was never mentioned at the time of the order that the product was not in stock, as I needed it quickly I paid 8 euros so that it arrives in chrono... no commercial gesture following my complaint too bad I will not repeat order
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Acheteur vérifié
Rating: 2 out of 5
Much too slow and no message to warn of the arrival of the parcel. Long live Amazon
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Response from tompress.com
Hello, Your parcel left on 04/03 and was available at the collection point on 06/03. Confirmation of shipment on 04/03 with the link for tracking your package. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
the description is too brief and the service cannot give the characteristics of the pump nozzle, which is specific to the product.
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Acheteur Vérifié
Rating: 2 out of 5
Cost of delivery for the return of the parcel charged to the customer no commercial gesture from Tompress A real shame as I was a customer until then.
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Acheteur Vérifié
Rating: 1 out of 5
1 bottle out of the 6 delivered was broken and I have a credit note which I probably won't use instead of a replacement of the bottle I needed and my complaint has not been taken into account. In fact, you have reimbursed me but I hadn't looked since you sent me a credit note by e-mail N° AX111773 dated 21/02.
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Acheteur Vérifié
Rating: 1 out of 5
Hello I still have not received my package It seems blocked in bruguiere
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Response from tompress.com
Hello, We are taking note and are opening a complaint with the postal services. It would be preferable to contact us directly so that we can intervene more effectively. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery more than 15 days after order too long I will look elsewhere
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received the parcel
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Response from tompress.com
Hello, The parcel is noted delivered. Please contact our customer service department on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
When I place an order, the merchant must manage the delivery, not send people for a week late paying shipping costs.
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Response from tompress.com
Hello, I'll have to check with the postal service to find out the reason for the delay. Would you like us to open a complaint? Best regards.
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