Customer reviews of tompress.com

Unclear information about delivery methods. Delivery time not in accordance with what was announced on the site, even though the ordered products were not indicated as missing. Very average carrier. Even claimed that the street leading to my home was impassable on 09/03/2026???

Unless I am mistaken, I ordered a plow and a hay rake for a miniature tractor at €14.95 each and I received two plows. Order ZJSPVHIHQ. Would it be possible to receive the hay rake?

not the expected quality.

difficult to have a complete order

I ordered one from them that I received 4 days ago, and what was my surprise to find that it was all scratched. So I called TomPress, and I was told that I shouldn't have accepted the package at the post office, and I was taken aback, it's the first time I've heard such a thing. Anyway, after insisting, the person finally told me to send an email to customer service, which I did within the hour that followed. And since then, no response from them, not even an acknowledgment of receipt of my request. So 4 days later, I called them back, and they told me that the attached photo does not display, and asked me to send a PDF. I immediately complied, asking for an exchange or a refund. I find that their after-sales service is not effective which does not bode well for the future .....

Not at all satisfied: supposedly sold in a set, upon receiving the package there was only 1 seal inside. I needed 2 but given the shipping cost (which doubles the price of the part) I did not order a second time.

I did not receive the expected quantity and very late

Very good product but postal delivery very late

Order placed in July. Partial delivery at the end of February for products indicated in stock at the time of the order. Emails for information ... No response.

... delivery not in accordance with my order, a green product ordered, delivery of a white color .. and no response to my two complaints!!

a packaging totally disproportionate compared to the small plastic tray ordered. Waste.

The delivered part does not match the sterilizer model

There is a crack on the spatula

Very serious fast delivery

Order placed on November 25, 2025 received on February 20, 2026 !!!

Some items were damaged in the package

I realized that my frying pan could not be used on induction after seeing the label there was an indication error on your site. I am waiting to be contacted again to see what to do next

Our package arrived intact, inside we had a box with a stove. The faucet of the stove was broken upon unpacking, Tompress does not want to know anything because we had 72 hours upon receipt of the package... to turn to the carrier who in this case is not at fault! The faucet was broken before that, it was meant to be a gift and it was therefore not opened right away. This was the last order with Tompress, it is the first time we encounter such a miserable customer service and such incompetent staff when ordering online.

Correct

Delivery was well done but with three months delay

Ferments for blue tommettes expired for 2 months

The ordered product was on sale, I understood why, it was defective and it was not mentioned!!! This is recurrent among French merchants or e-merchants and then they wonder why we buy directly from Chinese sites. Fortunately, I am very handy, I was able to repair the product but a person who is not handy would have lost their money. I would have still bought the product if the merchant had indicated that the product was defective but I would have done so knowingly and I would have given 5 stars. But here, the commercial method is unbearable to me.

the cardboard is too thin and too light compared to the price and weight of what I ordered, I am not sure I will reorder

Packing a clay dish with a cast iron pot in the same package was a mistake. Result broken dish and delivery person who shifts the blame

Hello, I was very disappointed with the services provided. I ordered mushroom knives in October, it was specified that it could take up to 4 weeks before being delivered, so no worries, I wanted them for Christmas. After a month, no news, I wasn't kept informed, I called to find out what was going on, I was told it was normal that I would receive them soon, and that I would be kept informed by email, but as we approached Christmas, still nothing (so 2 months later), still not kept informed. I called back, of course, they would not arrive for Christmas... January, still nothing... I finally received them in January, 3 months later. I mainly wanted to be informed about the progress of things, I can understand that it can take time (even though it was stated 4 weeks at most), but having to fish for information was quite annoying, especially when you feel like you are bothering the customer service people. Moreover, one of the knives was damaged by glass which made a hole on both sides, I do not want another one or a refund, I just wanted to specify this to you.

2 items are missing from the order and no news from customer service.

The integrated visor on the helmet is difficult to handle because it rubs everywhere. Moreover, it interferes with prescription glasses. The idea is appealing but the design and execution are lamentable. I regret buying this helmet.

I did not receive my entire order and after contacting for the next steps, I have been waiting for a response since 02/02.

Invoice sent to the delivery address while not registered at that address

no I was not satisfied. no comments.

hello, I ordered an item one evening and the next morning I wanted to increase the quantity to 2 units to avoid paying shipping twice. I called and reached an AI response robot that took my request into account and was supposed to forward it to the sales department. Since then, no contact, however, I did receive the order for one item, unfortunately if I want a second one as requested I have to pay shipping again. Thank you for your response

The package was ripped open and patched up by the postal services. After verification, the package was complete. Packaging too weak for the weight of the package.

delivery really too long

The two items arrived broken and to this day the customer service is requesting a document that seems unknown to the Post Office

Received article broken and customer service does not respond

Hello, I am annoyed because the merchandise has arrived but I have a problem with it. I have asked questions to the return service and I am waiting for a response. So I cannot give a review today!

The items arrived damaged because they were poorly protected and I have not heard from customer service...

Incomplete product

No worries about the product. Small joke However, the box (small size) was open, no tape on the opening. The product could have fallen.

Product not compliant with the description! Claim in progress! To be seen!.........