The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The availability information displayed on the site did not correspond to the lead time displayed in the confirmation email. The message sent to customer service went unanswered. I received a product that did not match my order (different color). I kept the product, but I'm not sure I'll do it again.
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Response from tompress.com
Hello, The confirmation e-mail took into account the last copy you had purchased. The product was available and has been shipped. However, the color should be the one you ordered. Please contact our after-sales service. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Product does not correspond to our expectations The grout is tomato juice The device al designed leak at the crank grout both on the floor and in the bowl Customer service does not want to do anything everything is normal according to them
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Response from tompress.com
Hello, you can spin your tomatoes a little before putting them through the corer, which should limit leakage from the hopper and crank. You can also iron the waste to extract as much pulp as possible. You can contact us directly with a visual aid at [email protected]. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
I have not been delivered, the service responds but without a valid solution.
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Response from tompress.com
Hi, It seems that the postal services have lost your parcel. We have made a complaint directly to their department, who must take the necessary steps, and we are contacting them again. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
We would like to evaluate our order, but unfortunately we still have NOT RECEIVED it........ your sales department is faster than the deliveryman.
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Acheteur Vérifié
Rating: 2 out of 5
Home delivery never made ordered Chronopost July 19 and we are the 30 Unacceptable.
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Response from tompress.com
Hello, and once again we apologize for the failure of the Chronopost service. Of course, we will keep you informed of the complaint we have opened with their service. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
Ordered product not available and replacement product never delivered.
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Response from tompress.com
Hello, Your parcel has been available at the collection point since 12/07/2018, it is being returned to sender as it has not been collected within 10 days. Upon receipt, our after-sales service will contact you to review the situation with you. Best regards.
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compratore verificato
Rating: 2 out of 5
I was sent goods different from what I requested. The product on the catalog I requested did not exist I sent it back, with the company's recommendation to pack well otherwise they would not refund, also the package could have been damaged in transit. When the package arrived, there was an illegal message: no complaints accepted after receipt signature
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Response from tompress.com
Good morning, the item was correct but there was an error in the description on the website. Immediately apologizing for the incident we have sent you a return coupon at our expense and will issue a refund upon receipt of the return. CUSTOMER SERVICE TOMPRESS ITALIA
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Acheteur Vérifié
Rating: 2 out of 5
this appliance is not suitable for small red fruits (raspberries); very disappointed. no finer grid for this appliance. So, I regret my purchase. This should be made clear.
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Response from tompress.com
Hello, Tre Spade electric mincers do not have a seed extractor with berry cone option. If the item is new, unused and in its original packaging, you can return it to us. Simply contact our after-sales service department, which will give you all the information you need. We remain at your disposal. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
the catalog mentions equipment and a price that doesn't correspond to reality. it's deception. My interlocutor (who did her job) apologized on the phone for the company, but no commercial gesture was offered. not even to take back the products. it's heartbreaking. would certainly not recommend again, as I can't trust the presentation of the products offered.
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Response from tompress.com
Hello, We apologize for this error in our paper catalog. We can, of course, organize the return of accessories that do not suit you. I will prepare the return tracking file and send you the details as soon as possible. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
package already opened on receipt in the mailbox and 1 product is missing, claim sent directly to the post office, you're on your own and that's it; In summary: only 1 product for 2 paid.
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Response from tompress.com
Hello, you need to file a complaint with your post office. The condition of the parcel must be noted and a report drawn up. Only the addressee can present the parcel at the post office. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I would have liked the broken item to be shipped back to me, rather than a 0.65 refund.
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Acheteur Vérifié
Rating: 2 out of 5
order arrived 2 months after ordering on the internet, nobody called to tell you that products were missing and the cardboard box that was supposed to protect the equipment was burst... Given the prices, one expects a better service... especially since there was no excuse other than a discount for the next order of... 1 euro... I don't think I'll be using it...
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Response from tompress.com
Hello, We're sorry you had to wait for your order, but we're doing everything we can to reduce restocking times. However, the condition of the parcel on receipt is not normal. Did you receive an accompanying document? A report from the letter carrier? Were there any breakages or damaged items? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Delivery said to be in 48 hours, delivered 1 week later
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Response from tompress.com
Hello, Would you like us to open a postal inquiry to find out the details of your delivery? Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I am VERY disappointed I had to send several emails and leave a phone message to learn that some of my products (order dating from late April) would only be delivered in October My order was delivered partially, they were supposed to send me a refund check for the difference and I've been waiting 10 days.
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Response from tompress.com
Hello, We apologize for the inconvenience. The refund is in progress and the cheque should arrive shortly. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
I didn't receive my order because of an address error on my part BUT the soap hasn't contacted me for a week. Why don't you send me another pan and wait for the one I was entitled to to return to your establishments ????
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Response from tompress.com
Hello, We are very sorry for what happened to you. Unfortunately, we have no other option than to receive the package in error to trigger the new shipment. The parcel has arrived and the new shipment is in progress. We hope that our efforts will change your mind about the quality of our services. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Over a month's delay, promises from customer service to call back to give the deadlines, but nothing...
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Response from tompress.com
Hello, With the craze for homemade butter, a lot of products were being made. We're sorry that the deadlines couldn't be more precise. We'll do our best to improve the follow-up. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I will never recommend your site: site not updated. I am told that the product is no longer in stock when on your site it appears to be in stock. I'm told I'll be delivered in the last week of May by chronopost whereas I'm delivered in June by gsl. No explanation from you and no commercial gesture, which would be the least you could do when you're wrong.
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Response from tompress.com
Hello, We are sorry that the restocking deadlines could not be met. A traditional 48-hour delivery was planned, but as indicated by telephone, we opted for a 24-hour express delivery via GLS at our expense. This meant that your order was delivered the very next day. We hope you appreciated this effort. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
the bird buzzer doesn't work it's located less than 4m from where the swallows land and nest (on white wood on the front of the house) it emits signals but doesn't buzz anything at all sorry
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Response from tompress.com
Hello, it may take a few days for the device to become fully effective, so please check the battery regularly. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I needed this frying pan for a very specific day, and it was delivered on time, as planned. When we unpacked it the next day, we noticed that the bottom of the frying pan was bulging, so we had some difficulty using it, as it was not very stable on an electric hob. I called to report this state of affairs to someone who was not at all concerned.
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Response from tompress.com
Hello, your advisor has taken note of your call. You can send details of the condition of your parcel, photos, etc. to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I've taken my case to the district court because I haven't had a favourable response to my dispute after sending several emails. The consumer service has also been notified. Zero points and I wouldn't recommend your site.
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Response from tompress.com
Hello, We have tried to contact you several times on the number you gave us when you placed your order, but unfortunately without success. Please contact us on 05 63 71 44 99 (toll-free number). Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I have not received my merchandise
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Response from tompress.com
Hello, the parcel has been returned to us by the Post Office. We will contact you as soon as we receive it. Best regards.
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Acheteur vérifié
Rating: 1 out of 5
Goods in poor condition on receipt.
Delivery in 24h received in 5days for 32 No follow-up concerning a refund.
A disgrace
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Response from tompress.com
Hello, the claim has been accepted, we do not know the reason for the delay, but we were successful. Our after-sales service will contact you to confirm the reimbursement of delivery costs. We hope that you will be satisfied with the means used to process your claim and encourage you to make a new evaluation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Defective product. Mail sent for a complaint still no answer
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Response from tompress.com
Hello, we don't have an e-mail from you, what address did you send it to? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received the order .....
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Acheteur vérifié
Rating: 1 out of 5
Still nothing received
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Response from tompress.com
Hello, we have opened a complaint with the postal services. As soon as we know more about the routing of your parcel we will not hesitate to contact you. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
the order still hasn't left tom ressp
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Response from tompress.com
Hello, the item you ordered is currently being restocked. We will do our best to shorten the delay. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
too long to order
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Acheteur Vérifié
Rating: 1 out of 5
To be able to evaluate an order, you would have to have already received it. On the other hand, customer service is not very commercial, even very unpleasant. I would have preferred to give a positive review if everything had gone well. So for the time being, I'm giving a very unfavorable or even negative review. I hope that all this will be arranged so that I can change my mind.
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Acheteur Vérifié
Rating: 2 out of 5
Hello, My order of 05/03/18 was not delivered until 13/03/18. I was therefore obliged to borrow a mincer from a friend to make my pâtés. The deliveryman claims to have passed by on Thursday 8 and to have left a telephone message but I have received nothing I specify that I was present. the invoice was not attached to your package The REBER instruction manual was found crumpled and torn...
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Response from tompress.com
Hello, We apologize for the inconvenience. We will send you a notice by e-mail as soon as possible, along with a duplicate invoice. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
I have not yet received the parcel
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Response from tompress.com
Hello, It's normal, you haven't validated the quote, a payment is necessary to trigger the shipment of the order. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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Acheteur Vérifié
Rating: 1 out of 5
Out of stock , product not delivered yet , not before 3 weeks .
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Response from tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
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Verifizierter Käufer
Rating: 1 out of 5
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
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Response from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
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Acheteur Vérifié
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
Device received damaged
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Acheteur Vérifié
Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
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