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A
Rating: 2 out of 5
I have waited 5 months for my vacuum bags, can you give me the address of your supplier. It would save me a lot of time.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
Out of stock , product not delivered yet , not before 3 weeks .
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Response from tompress.com
Hello, the initially planned restocking time has been postponed by the manufacturer. As indicated by our customer service department, we will inform you when the parcel leaves. We will do our best to reduce this delay. Best regards.
A
Rating: 2 out of 5
Revisit the packaging because when I opened the package at home, my plastic boxes were a bit broken (not enough protection).
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Response from tompress.com
Hello, Thank you for your comment, I immediately created a file with our after-sales service to report this breakage. I'll get back to you by e-mail with all the details. Best regards.
V
Rating: 1 out of 5
After almost a month the goods have still not arrived, nobody answers the customer phone and e-mails are only answered with a lot of delay and zero information. Conclusion: Never again
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Response from tompress.com
Hello, Yes, postal items were blocked due to bad weather. Your package could only reach the platform of Lille on 19/02/2018, the delay is caught. We apologize for this inconvenience beyond our control. Yours sincerely.
A
Rating: 2 out of 5
It's been 2 months since I placed my order and I'm still waiting. What an assessment JY Grolleau
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Response from tompress.com
Hello, Your package is at your disposal since 01/02/2018, the carrier, as well as our customer service, have tried to reach you for the appointment by different means. Please contact us on 05 63 71 44 99. Best regards.
A
Rating: 1 out of 5
No, gentlemen, I'm not happy at all. I haven't had a chance to test it yet, as I'm still waiting for a reply from your after-sales service for file 20341. So I've misplaced my trust in your company. And if I may say so, the damage caused on delivery is due to a double failure in YOUR packaging of the items, so a big effort is required.
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Response from tompress.com
Hello, I apologize for the inconvenience. I see that your file is being closed following the call to our after-sales service yesterday and that we were able to offer you a solution adapted to the situation. Best regards.
A
Rating: 2 out of 5
Device received damaged
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A
Rating: 1 out of 5
Hello Sirs, I ticked 1 star but you don't deserve it. For me it's 0,0,0. I'm 100 disappointed because: I sent you a complaint e-mail via your site's contact page yesterday, January 23rd, but still no reply or acknowledgement of receipt, after more than 24 hours.
carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
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carton2 in carton1 was open, and breakage inside + pestle handle missing Wait for reply.
Response from tompress.com
Hello, We apologize for the inconvenience and disappointment caused. Your message has reached us, we replied yesterday and opened the follow-up file with our after-sales service, which is waiting for additional information before taking the necessary action. I'll send you all the information by e-mail today. Best regards.
A
Rating: 1 out of 5
after 15 days I still haven't received my order
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Response from tompress.com
Hello, Your package left on 12/01/2018 is being returned to us by the post office, they were unable to deliver, the cause will be known to us upon receipt of the return. Our after-sales service is following your case. Best regards.
A
Rating: 1 out of 5
the pot arrived quickly but was broken, so it was sent back. We are now waiting for a new pot
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Response from tompress.com
Hello, We are aware of the breakage, our after-sales service is handling your case. Best regards.
A
Rating: 1 out of 5
everything is too small and delivery leaves much to be desired
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Response from tompress.com
Hello, We don't have a shipped order for you, only a quote that you haven't finalized. I invite you to modify your rating. Best regards.
A
Rating: 2 out of 5
Poor-quality packaging Three broken 324ml jars Couldn't check the parcel as it arrived at a neighbor's house
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Response from tompress.com
Hello, I am opening a file with our after-sales service to inform them of the breakage. Best regards.
A
Rating: 2 out of 5
Delay too long, No information on my order. More than unsatisfactory customer service response. Product too expensive.
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A
Rating: 2 out of 5
the photo of the spit is, like mcdo's photos, more appetizing than the real thing.
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Response from tompress.com
Hello, What are you missing compared to the photo? What's the difference? Please do not hesitate to come back to us and modify your opinion.
A
Rating: 1 out of 5
Hello, my order still hasn't arrived. I phoned on December 21st and your employee told me that I would receive my parcel on December 23rd. It's now December 27th and I still haven't received anything. Thank you for sending me my order. Pascale Dumont
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Response from tompress.com
Hello, the parcel left on 15/12 was not delivered on time, we have opened a complaint with the postal services, the tracking file is still pending. Best regards.
A
Rating: 2 out of 5
We are an association, and every year in September we train 120/160 participants/year in smoking, free of charge. From now on, we will advise them, with arguments, not to equip themselves and not to buy from Tom Press. We'll be glad to recommend one of your competitors.
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Response from tompress.com
Hello, Are you unhappy because you were able to call a toll-free number? Because a professional answered? Because we delivered despite the break? We remain at your disposal, please do not hesitate to come back to your comment J
A
Rating: 1 out of 5
Nothing received, 15 days after order....
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Response from tompress.com
Hello, Your order is being returned to us, a file has been opened with our after-sales service. You can contact them to find out the details of the shipment. Best regards.
V
Rating: 2 out of 5
Unfortunately very late delivery and only one notification in the meantime.
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A
Rating: 1 out of 5
Delay far too long, order placed over 2 weeks ago and still not received.
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Response from tompress.com
Hello, you have ordered an item that is unfortunately unavailable. The restocking is in progress, we do our best to shorten this delay as much as possible. Best regards.
A
Rating: 1 out of 5
Hello, I'm sorry but we still haven't received our parcel. Kind regards.
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Response from tompress.com
Hello, the tracking of your package indicates that it has been delivered against signature since 02/12/2017. I invite you to verify and change the rating assigned. Best regards.
V
Rating: 1 out of 5
Paid in advance, did not receive the goods. Then no reply to my email asking where the goods were, but asking for an evaluation. Many thanks
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Response from tompress.com
Hello, your order was returned on 30/11/2017 because you were not present during delivery and the package was not removed within 10 days. Our after sales service has sent you an email to contact us. Regards.
A
Rating: 2 out of 5
Your Alcotest is for measuring wine. There is a 10 degree difference. Why?
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Response from tompress.com
Hello, There are many reasons for this. Have you corrected the measurement according to temperature, for example? Please contact our customer service department by e-mail: [email protected] or by telephone on 05 63 71 44 99 from Monday to Friday, 9 am to 6 pm. Best regards.
A
Rating: 1 out of 5
very unhappy with this item, impossible to clean, the pan is rusty. I thought the quality was top notch. I will not buy anything from this site again, I do not recommend this site.
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Response from tompress.com
Hello, the frying pan is made of black sheet metal and should be washed and dried immediately after use and greased before storage. It is made entirely of steel, and you can find all the advice you need here: https://www.tompress.com/A-10002828-apprivoiser-sa-poele-en-fer-avec-elise.aspx. I'll let you modify or complete your review. Best regards.
A
Rating: 2 out of 5
Very low-end hardware for a substantial price, especially cutlery and load cells.
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A
Rating: 1 out of 5
Very bad customer service. 2 weeks and still nothing. I have to evaluate the product, without having received it??? Fucking bullshit
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Response from tompress.com
Hello, Your order left on 10/11/2017, it is noted delivered on 21/11/2017, it seems that customs clearance took time. I invite you to make the modification of your notice concerning us. Best regards.
A
Rating: 2 out of 5
Hello, You're very kind to ask for my opinion, but I'd like to remind you that I still haven't received my order. Have a nice day!
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Response from tompress.com
Hello, Your order was reshipped on the 14th, so you should receive it soon. The tracking is active in the shipment confirmation e-mail of the same date. Best regards.
A
Rating: 2 out of 5
Totally unsuitable and ineffective product, despite direct contact with customer service for a pre-purchase check on the use of the machine. Choose between incompetence or a Comercial lie ...
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Response from tompress.com
Hello, you've ordered a table-top oil press to process oilseeds. If the seeds are dry, sieved (without stones) and crushed (for larger seeds), the machine should give you oil. Please contact our after-sales service. Best regards.
A
Rating: 1 out of 5
It's difficult to give an opinion on an order that still hasn't been delivered. In any case, I'm disappointed.
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Response from tompress.com
Hello, the French fry cutter is being restocked and will be shipped shortly. Best regards.
V
Rating: 1 out of 5
Long delivery times, poor quality at completely overpriced prices. Very limited and lengthy exchange options.
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V
Rating: 2 out of 5
Delivery has not yet been made, despite extremely high shipping costs. I am very dissatisfied
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Response from tompress.com
Hello, your parcel has arrived in Germany, a good passage was left for you by the postal services. Regards.
A
Rating: 2 out of 5
Delivery problem, tracking was blocked. Little help from customer service, I had to call the carrier myself (pay number). Once delivered, the parcel was protected in a cardboard box, but when I opened it, the top of one of the uprights was bent. I haven't fixed it yet but I think the product is still functional, but customer service and delivery need to be reviewed.
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A
Rating: 1 out of 5
Hello the parcel arrived broken and still no news about the next delivery.
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Response from tompress.com
Hello, Following e-mail exchanges with our after-sales service and yesterday's telephone call, a refund will be made as soon as the parcel is returned to our warehouses. Best regards
A
Rating: 2 out of 5
the delivery was made without making an appointment, so I was absent, the product was returned, I called the platform and was told to call back after the weekend. I made an appointment for a second delivery attempt, but the parcel arrived at a neighbor's the day before my appointment.
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Response from tompress.com
Hello, Thank you for the details of your delivery which we will pass on to our carrier to improve the organization of appointments. Best regards.
A
Rating: 2 out of 5
Bjr, the delay was too long, and moreover without news from you, I still have a pending order and I'm still waiting.... greetings
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Response from tompress.com
Hello, when the article is not available on the site, you will receive the order confirmation with the expected delivery time. You may have received the e-mail in your spam folder. The second order is awaiting restocking for a book scheduled to be restocked the week of November 20. A telephone message from our customer service was left yesterday. Mei
A
Rating: 2 out of 5
vrzaiment pas claire sur les mail envoi et collissage ; Bref bon matos mais mauvaise communication
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A
Rating: 2 out of 5
Delivery waited too long (over a month). No messages or justification for this wait and no commercial gesture for compensation.
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A
Rating: 2 out of 5
I will not order any more on this site because delivery posted 48h whereas when one telephones caf no news one answers us in 95 of the cases"...appointment taken for 6 days later at the end of morning at the beginning of afternoon when one realizes that the deliveryman passed at 9h30
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A
Rating: 2 out of 5
bonjour, le magazine etait un bon produit avec ses 6 n° mais que comprend qu'en cout cela doit être coûteux, vous décidez de passer à 4 n° mais voilà j'en ai reçu que 2 donc je ne suis pas satisfait du suivi d'autant plus que je vous l'ai signalé ce qui me fait hésiter de commander sur le catalog. cordialement 0.barois
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Response from tompress.com
Hello, We'll look into it, please don't hesitate to contact us with details such as the numbers of the magazines received. We'll get back to you as soon as possible. Best regards.
V
Rating: 1 out of 5
25.9. ordered and paid until 09.10. not delivered great performance
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Response from tompress.com
Hello, We apologize for this inconvenience, we have filed a complaint with the postal services to find out the details of this routing. Yours sincerely
V
Rating: 1 out of 5
I would like to rate it mja, but so far (3.10.) has not been delivered or does it come with the stagecoach, because it is not 48 hours delivery time, but 480?
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Response from tompress.com
Hello, it seems that the postal services are having difficulty delivering to you, you can approve details at the following link: https://www.laposte.fr/particulier/outils/de/ein-paket-verfolgen?codeCB257934297DE We will open a claim to process your package. We apologize for this inconvenience. Yours sincerely