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A
Rating: 2 out of 5
fragile merchandise, had to cobble together a mast the initial one broke off
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
As I still haven't received my order, I can't judge the merchandise. On the other hand, I'm waiting to see whether customer service will be up to scratch if my order doesn't arrive. In any case, as far as delivery is concerned, I find the post office's service pathetic. Cdt.
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Response from tompress.com
Hello, I hope you will be satisfied with our service. As agreed, the replacement has gone, and I see that you have been delivered today. Best regards.
A
Rating: 2 out of 5
The problem with these boxes is that they are very fragile and many of them are defective on delivery, which means loss and no claims possible.
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Response from tompress.com
If we don't have the information, we can't do anything. As soon as you receive them, please check them and call us or send us an e-mail. Best regards.
A
Rating: 1 out of 5
I still haven't received my delivery...
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Response from tompress.com
Hello, what happened? Please let us know the details of this delivery. Best regards.
A
Rating: 2 out of 5
Delivery times too long, with no communication from Tompress. The order could have been fulfilled within the timeframe advertised".
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Response from tompress.com
by sending missing items (grids) at a later date.
A
Rating: 1 out of 5
2 massive stainless steel plancha ordered, delivered in a single thin cardboard box, the result: totally damaged and scratched. i was told that i should have checked the parcel on delivery and therefore that the insurance doesn't work. thank you and well done tom press.
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Response from tompress.com
Hello, You have indeed neglected to check your parcel. We have made you a commercial proposal and you have refused it. Best regards.
V
Rating: 2 out of 5
Very long delivery time No possibility to contact as everyone only spoke French
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A
Rating: 1 out of 5
Still nothing received
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Response from tompress.com
Hello, We have received your order and thank you for it. Your order includes an item that is not available in stock. Best regards.
A
Rating: 2 out of 5
The cover is much too large and does not correspond to the dimensions requested. Please call me: 06 21 07 04 65. Mrs. Quintana
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Response from tompress.com
Hello, we have opened the file with our after-sales service. Have you received confirmation by e-mail? Best regards.
A
Rating: 1 out of 5
You want to know what's in the catalog when it arrives. The headings are varied and arouse curiosity. I'm a small customer and you take a particular interest in me when a product is missing.
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Response from tompress.com
Hello, It's a pity you gave us a bad rating, I think it's a mistake and I invite you to change your rating. Best regards.
A
Rating: 2 out of 5
Impossible to cut in melon with this device
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Response from tompress.com
Maybe you can cut off the bottom to stabilize the melon, then place the stalk in the hole of the melon slicer and press down with the handles to obtain the 12 slices. If you need any help, don't hesitate. Best regards.
A
Rating: 2 out of 5
the problems start with assembly: bowl assembly almost impossible, screw thread too short, grid spring too hard (you must have worked out a lot) and, lastly, an ineffective fastening system, given the effort required to turn the crank.
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A
Rating: 1 out of 5
I placed and paid for an order on 15/08. It's still on hold and I've had no news about the reason for the blockage or the estimated delivery time. We're a long way from delivery within 48 hours.
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A
Rating: 2 out of 5
I haven't received the book I ordered and I really need it by Wednesday.
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Response from tompress.com
Hello, The parcel has been confirmed lost following the investigation opened by our after-sales service, the refund is in progress. Best regards.
A
Rating: 1 out of 5
nothing received to date
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A
Rating: 2 out of 5
I am very disappointed by this plum and cherry pitter. I've just tested it on mirabelle plums. They pass very well through the two-port tray, but as far as pitting is concerned: out of 10 mirabelles, 8 stones remain in the plums. Very, very disappointed. Not a product to buy. I wonder what will happen when I want to pit cherries.
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Response from tompress.com
The ripeness of the fruit can influence the quality of the pitting. Depending on the size of the plum, the knife part may be more effective. Best regards.
A
Rating: 2 out of 5
I ordered a curved ember collector for a wood oven and instead I received a small shovel to collect the embers, so I'm very disappointed.
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Response from tompress.com
Hello, We did receive your e-mail yesterday regarding this article inversion. We apologize for the inconvenience. Of course, we immediately proceeded to the exchange, the correct article left yesterday. Best regards.
A
Rating: 1 out of 5
I can't evaluate the product, as I still haven't received it. I'm in a rural area in the south of Belgium, but I'm still surprised that it hasn't been delivered yet....
I will reply to the review once the product has been delivered Kind regards etienne Godts
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I will reply to the review once the product has been delivered Kind regards etienne Godts
Response from tompress.com
Hello, the tracking of the parcel indicates it delivered, do not hesitate to share with us your impressions or to change the attribution of note. Best regards.
A
Rating: 2 out of 5
The cans had no protection, just walls in the box with no bubble wrap to protect them.luckily no breakages.
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Response from tompress.com
Hello, As your order and delivery went well, I don't understand your note. Maybe it's a mistake? Best regards.
A
Rating: 2 out of 5
No manufacturing
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Response from tompress.com
Hello, please tell us which article you are interested in. You can do so by replying to the e-mail I sent you. Best regards.
A
Rating: 1 out of 5
It's July 20 and the order still hasn't been delivered. No information, no reviews ... and you ask me to evaluate your services?
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Response from tompress.com
Hello, Your package was indeed shipped on 11/07/2017, I am approaching the carrier to find out the routing details and will contact you later today. Best regards.
V
Rating: 1 out of 5
I can not rate, because the stock, already paid stock has not arrived after 2 weeks if this is not done until 28.this, I resign from the purchase contract and demand my money back
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Response from tompress.com
Hello, thank you for your message, but I see that your package is left on the day of order and it has been delivered to you. Yours sincerely.
A
Rating: 1 out of 5
Very unpleasant reception from the after-sales service as if the customer was responsible for the goods received damaged then different discourse between the different people we have to deal with I would not recommend this site, already the problem Sav is far from being resolved a problem on a product return to your charge Cordially
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Response from tompress.com
Hello, Did you note the breakage on the delivery slip? The file is open with our after-sales service and was waiting for photos which were not attached to your e-mail. Please send them to us to speed up processing.
V
Rating: 2 out of 5
The supplier does not respond to the complaint. The appliance is not working properly.
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Response from tompress.com
One file will be No. 19101, please send photos to [email protected] for quick processing.
A
Rating: 2 out of 5
Product quality ok packaging level far from good powder everywhere despite the extra bag that packs both bags
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Response from tompress.com
Hello, I'm opening a file with our after-sales service department, who will contact you to take the necessary steps.
A
Rating: 1 out of 5
I can not give you my evaluation because to date I still have not received my package ....
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Response from tompress.com
Hello, Your parcel has arrived at your sorting center since 25/04/2017, your letter carrier should be presenting it to you shortly.
A
Rating: 1 out of 5
Hello.... I placed an order with you on April 10 and I can't reply as I haven't received my parcel yet. Thank you and happy Easter. Claudine
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Response from tompress.com
Hello, Your parcel left the same day, the tracking indicates that it arrived in Belgium. For further information, please contact our customer service department on +335 63 71 44 99 or [email protected].
V
Rating: 1 out of 5
Frame was only shrink-wrapped in plastic, no cardboard, no protection, arrived bent
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Response from tompress.com
Are you waiting for delivery? Feel free to contact our service department.
C
Rating: 2 out of 5
Item partly not in accordance with the description, with specific reference to the larger plot, which was deemed not sufficient for my needs.
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Response from tompress.com
Good morning, thank you for your report. Please inform us of the discrepancies you found. We checked the data provided by the product sheet but found no errors. CUSTOMER SERVICE TOM PRESS ITALIA
A
Rating: 1 out of 5
I never received my article
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Response from tompress.com
The package was returned to us. Our after-sales service is in the process of re-sending it.
V
Rating: 2 out of 5
The product was ordered in September and a new delivery date was repeatedly given, the last one being 30.01.2017. We canceled the goods and got our money back.
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Response from tompress.com
The repayment was made on 2106.08.12.
V
Rating: 2 out of 5
Very long waiting time without delivery information
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Response from tompress.com
3 emails were still sent to you, order confirmation , cancellation deadlines and finally shipping confirmation. I refer you to the e-mail box of garbage or unwanted.
V
Rating: 2 out of 5
the consignment has been sent by La Poste to Great Britain instead of Belgium. It is unclear when the shipment will arrive at our address in Belgium (whether it will arrive at all). In the future I will go to the store myself and say goodbye to internet shopping
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Response from tompress.com
Hello, unfortunately it seems that the package was lost by the post office that we opened a claim, hoping to resolve the situation quickly.
V
Rating: 1 out of 5
Unfortunately, I have not yet received the goods I ordered. I therefore rate the delivery as unsatisfactory. In the order form, the cabbage slicer with crank is repeatedly advertised as available, but as a customer I have already been waiting for 3 weeks. If it is not delivered as soon as possible, I will withdraw from my purchase contract.
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Response from tompress.com
Unfortunately, the product is out of stock. Replenishment planned for the week of November 7th. Of course, if the time does not suit you, we can completely cancel the order and payment.
A
Rating: 2 out of 5
I bought a N° REBER stainless steel manual épépineuse, in particular to press small fruits (blackberries, raspberries, ...) It doesn't work at all the pulp isn't evacuated and quickly blocks the auger (whether the fruits are raw or cooked) even when pressing only very small quantities at a time what can I do?
thanks
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thanks
Response from tompress.com
Hello, don't hesitate to contact us, I've sent you an e-mail with some advice and precautions to take. Don't hesitate to get in touch!
V
Rating: 1 out of 5
Everything very bad Product not suitable for soft fruit Satisfaction guarantee is not given Customer service very poor
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Response from tompress.com
The corer is mainly intended for tomatoes, but if you attach a cone with finer holes to the front, you can also core red fruits such as blackberries, currants, etc. If the seeds are smaller than the 1.1 mm holes, they will inevitably be pressed through the sieve.
A
Rating: 2 out of 5
problem encountered on a vinegar maker, email sent on 07/09/2016 on the subject and unanswered to date;
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Response from tompress.com
A file has been opened with our after-sales service, and I will pass on your request so that you can be contacted as soon as possible.
A
Rating: 2 out of 5
Packaging sucks to keepyou can't keep it once it's opened from the plastic wrapping,, really sucks I don't make 25kg of sausage in one goso I think you could put it in an airtight box.....
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Response from tompress.com
Hello, casings can be kept for about 12 months in the refrigerator in brine.
A
Rating: 1 out of 5
not satisfied, not delivered to date, my phone 0648378511
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Response from tompress.com
Hello, Your parcel left on 27/07/2016 and was delivered on 29/07/2016. We have tried to contact you, please do not hesitate to contact us at 05 63 71 44 99.
A
Rating: 2 out of 5
When it comes to selling, customer service is effective. But when it comes to assuming their advisory errors, that's another matter. Change of mind 1 year"
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Response from tompress.com
what we mean by "satisfied or reimbursed" is an outright lie.