Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 561 published reviews
5 17,1k 79% 4 2 842 13% 3 709 3% 2 412 2% 1 519 2%

Summary of reviews

The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.

Reviews 1 and 2 stars

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Acheteur Vérifié
Rating: 2 out of 5
I was told to return the product at my own expense, which I did, requesting a different product or a refund. Without any response or consultation, I was sent back the same product, which is no longer defective but still does not satisfy me, as it is not very practical to use.
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Response from tompress.com
You can also retract and come back on your order if the material is in good condition and respects our return conditions (see on the site).
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Acheteur Vérifié
Rating: 2 out of 5
No because having made and paid my order which exceeded 106 euros not to pay transport but it missed a clamp with edges an order made the 2/9/16 one wanted to deliver to me at the beginning of October as I asked to be delivered one makes me pay transport I find that it is inadmissible.
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Acheteur Vérifié
Rating: 2 out of 5
following delivery problem unresponsive customer service
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Acheteur Vérifié
Rating: 2 out of 5
The box was dropped by the deliveryman, damaging both the packaging and the machine, so I was a little disappointed with the service. Unfortunately, I wasn't the one who took delivery of the goods and my secretary didn't dare tell me...
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Acheteur Vérifié
Rating: 1 out of 5
Very satisfied
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Response from tompress.com
It doesn't show ;-)
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Acheteur Vérifié
Rating: 2 out of 5
TOMPRESS disclaims all responsibility for damage in transit by sending a warning letter for reservations to be made on the delivery note, but the goods are not even put on pallets and are simply wrapped in plastic film which guarantees absolutely nothing. I'm very disappointed and don't plan to buy from them again.
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Response from tompress.com
Unfortunately, we cannot check the condition of the goods for you on arrival. In the event of damage, the insurance company will only accept written declarations upon receipt. Despite all the care we take in preparing our parcels, we cannot control all the hazards of transport (shocks, depaletization, jamming, etc.), and fortunately this happens very infrequently.
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Acheteur Vérifié
Rating: 1 out of 5
nuls I advise against this site an order of 80 euro the 06/08/16 and to date Wednesday, September 7 still not my article pars what a rat trap at 7 euro n'ais more in stock a customer service that assaults you errors of retranscription of the shipping address to the carrier all this having paid delivery 24 to 48 h mdr I have not yet received anything . and not the slightest excuse
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Response from tompress.com
We have offered to cancel the missing product on your order and ship it immediately...
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Verifizierter Käufer
Rating: 1 out of 5
The article does not correspond to my order
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Response from tompress.com
In this case you can cancel your order. You have a fourteen-day right of withdrawal.
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Verifizierter Käufer
Rating: 2 out of 5
Ordered on 10.07. Money paid in on 11.07. Goods were delivered on 22.07. Appliance appears robust but this is deceptive. The outlet on the juice container leaks as it is miserably pressed into the container and the juice runs around on the base plate of the press. Since the juice container has no fixation such as a groove or similar, it sometimes slips to the side during pressing and the structure is distorted.
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Response from tompress.com
Hello, We received the transfer on 13.07., the goods went out immediately. Only the transportation took a long time. If you wish, you can send the device back to us. In this case, please contact us. MfG Corinne Muenier
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Compratore Verificato
Rating: 2 out of 5
The product is very light." I live in Canaria and here I have found that it is half price. For the consistency and design of the product it is very expensive
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Response from tompress.com
very thin steel plastic lid
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Acheteur Vérifié
Rating: 1 out of 5
It's not enough to look good I thought I could trust this service provider Today I received a parcel of jars the perfect out of 24 pieces 6 are broken the deliveryman didn't give me time to open my parcel tompress replied that I lacked professionalism Sending glass jars in a cardboard box too large and without blocking them with dividers Who's the amateur?
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