The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Do not hesitate to contact customer service at 05 63 71 44 99 or by email: [email protected].
Best regards,
TOM PRESS Customer Service
C
christophe L.
Rating: 1 out of 5
following a purchase from 21/12/2025
Null product I had to throw it in the trash.
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Response from tompress.com
Hello,
Thank you for your feedback.
When this kind of situation arises, do not hesitate to contact us directly by phone for any complaints. We have a dedicated after-sales service to help you quickly and find a solution.
Best regards,
Customer Service
Tom Press
C
claude P.
Rating: 1 out of 5
following a purchase from 06/01/2026
top of tompress piece not compliant with the device following reference given by tompress. customer service does not provide the procedure for returning the piece sending another model
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Response from tompress.com
Hello,
Thank you for your feedback.
After verification, we find that a solution has already been provided by our after-sales service regarding your request.
Our team remains at your disposal.
Best regards,
Customer Service
Tom Press
C
Cecile C.
Rating: 1 out of 5
following a purchase from 02/01/2026
after 8 days the stopper and the tap are still leaking... yet it is well soaked. undoubtedly a Portuguese stopper. My vinegar dispenser is unusable.
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Response from tompress.com
Hello,
We are sorry to hear about your dissatisfaction.
If you wished to exercise your right of withdrawal, it would have been preferable to contact us directly by phone, this would have allowed us to process your request more quickly.
We remain at your disposal.
Best regards,
Customer Service
Tom Press
M
Marc V.
Rating: 1 out of 5
following a purchase from 30/12/2025
Too much delay and a missed delivery for, in the end, a product that does not fit my device. I'm giving up.
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Laurent P.
Rating: 1 out of 5
following a purchase from 26/12/2025
In one of the books, two torn pages, not very cool for a gift.
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Bénédicte V.
Rating: 2 out of 5
following a purchase from 14/12/2025
My package announced as delivered, I only received it 3 days later!
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janvier L.
Rating: 2 out of 5
following a purchase from 24/12/2025
My order concerned a 7cm filter and I received an 8cm filter, please check the requests!
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gilbert G.
Rating: 1 out of 5
following a purchase from 13/12/2025
Does not match the description
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Nicolas D.
Rating: 1 out of 5
following a purchase from 08/12/2025
A failing customer service from start to finish. Purchase of an electric nutcracker. It does not fulfill its function. Customer service refuses any return and no longer responds to any emails. Report made to Signa Conso.
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joelle B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Still haven't received information for the return of an item.
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EMILE A.
Rating: 1 out of 5
following a purchase from 13/11/2025
The return is at the buyer's expense and the shipping cost is close to the product value that I wanted to return to buy the higher model. In the end, the 6L bins will go to the trash. Regrettable.
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Pierre B.
Rating: 1 out of 5
following a purchase from 13/12/2025
Do not buy this model, not powerful enough to chop skin or the throat gets blocked if the pieces are not cut finely, the grids are made of iron so they rust if not cleaned and oiled immediately. VERY GOOD FOR HYGIENE. I asked to return it and buy a more powerful one for 300E more, their response was we do not take it back and the return is at your expense. Trade-in for 30% of the value. I will therefore continue to buy on Amazon or other European or Chinese merchant sites where returns and refunds are done without discussion. Not surprising that French businesses are closing.
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Jean-christophe M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Overall satisfied, but could have been even more so if the polystyrene wedges had been in cardboard and the multilingual manual better worked on. The photos and diagrams are too small, drowned in the Italian, some reference errors on the first pages and missing the number of screws in the inventory.
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DIDIER R.
Rating: 2 out of 5
following a purchase from 17/12/2025
I did not receive the correct part.
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Guillaume D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hello, one of the items in the package arrived broken, I refused the package. I wish to receive the ordered items again.
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VINCENT V.
Rating: 1 out of 5
following a purchase from 16/12/2025
No response to a problem with the order. Resolved a year later.
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Benjamin S.
Rating: 1 out of 5
following a purchase from 16/12/2025
Express delivery paid, express delivery not respected!
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Jean-Christophe S.
Rating: 1 out of 5
following a purchase from 12/08/2025
3 months delay for delivery !!!!!
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jean marc G.
Rating: 2 out of 5
following a purchase from 15/12/2025
Bad delivery I went to pick up the package.
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Jérôme B.
Rating: 1 out of 5
following a purchase from 15/12/2025
Very unhappy, a product arrived expired by 3 months
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Geneviève R.
Rating: 1 out of 5
following a purchase from 12/12/2025
I received a completely different batch of bottles than the one ordered. Much less pretty and this model is sold in supermarkets for half the price. Huge disappointment.
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Olivier W.
Rating: 1 out of 5
following a purchase from 25/06/2025
Order from 25/06 delivered on 18/12. You shouldn't be in a hurry!
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nicole A.
Rating: 1 out of 5
following a purchase from 20/10/2025
waited more than 1 month to be told that I will not receive my order
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Jean Luc T.
Rating: 1 out of 5
following a purchase from 09/12/2025
FOR 9.00 € I was hoping for the complete catalog. I only received a booklet of a few pages.
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Gerard D.
Rating: 1 out of 5
following a purchase from 08/12/2025
Super satisfied
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nathalie A.
Rating: 2 out of 5
following a purchase from 08/12/2025
the parts do not match. I contacted customer service but received no response to know the procedure for a return!
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Thierry E.
Rating: 1 out of 5
following a purchase from 08/12/2025
I can no longer connect to my account. Please review your site.
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pascale L.
Rating: 1 out of 5
following a purchase from 06/12/2025
Damaged order and terrible customer service
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Christian G.
Rating: 1 out of 5
following a purchase from 23/09/2025
Order placed on 23/09 Received on 18/11 Really crazy received several emails they were always missing an item to send the order while the ordered items were in stock on their site This must be what it feels like to be led on Really unhappy with this experience 2 and a half months to receive this order is crazy
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REGIS R.
Rating: 2 out of 5
following a purchase from 18/11/2025
The product is not identical to the photo: I wanted a 100 percent wood item and not wood/PVC
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OLIVIER B.
Rating: 1 out of 5
following a purchase from 03/12/2025
I was very disappointed with the non-compliant delivery of the non-refrigerated sausages "this remains a DISASTER" I inquired with the veterinary services and this type of product must be kept at 0 +4° even if they are in brine despite the call to tompress they do not understand it and are rather brief, in view of this brief response I strongly advise against tompress
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Daniel B.
Rating: 1 out of 5
following a purchase from 14/11/2025
I ordered a batch of two oil seals, I received 3 batches all taken and a part order for Reber 22 grinder, not the right one
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Philippe G.
Rating: 2 out of 5
following a purchase from 01/12/2025
The labels stuck on the pastry horns were very difficult to remove. The glue was too resistant. For a food utensil, this is not suitable.
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Romain D.
Rating: 2 out of 5
following a purchase from 30/11/2025
Reber chopper arrived wobbly and with white stains inside and outside that won't come off
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Nathalie P.
Rating: 1 out of 5
following a purchase from 01/12/2025
Received marble slab broken
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Brigitte S.
Rating: 2 out of 5
following a purchase from 13/10/2025
a processing delay of + 45 days which required a reminder from me to know where my order was, then a payment issue because due to the delay, my initial credit card being renewed which necessitated reinitiating a payment
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CHRISTIANE M.
Rating: 2 out of 5
following a purchase from 23/10/2025
For the first time in over 20 years, I am not happy with tom press: I received this order and within 5 minutes of opening the package I called to inform that an item was missing... 8 days later I have not received any news. Are we being taken for liars? Very unpleasant when we know that in less than 2 years I have ordered for over 2000 €.. the missing item costs 49.95 €.... I let you draw the conclusion and deduction...
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Denis F.
Rating: 1 out of 5
following a purchase from 23/11/2025
Satisfied with my order.
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isabelle L.
Rating: 1 out of 5
following a purchase from 08/06/2025
Since June, it's been a bit long to receive the products.
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