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P
Rating: 2 out of 5
I bought pork casings 55/60, but what I received is at most 50 (to know, I use a 50 mm stuffing tube, and it fits very difficultly), so disappointed.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Reviews 1 and 2 stars
Reset filtersI
Rating: 1 out of 5
I received the broken pot, I only opened it on the weekend (when I could) and I was told that I had exceeded the 72 hours of the General Conditions, so what can I say
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J
Rating: 1 out of 5
2 months of waiting...not professional
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M
Rating: 1 out of 5
Way too long, several months. When the item finally arrived, it was missing 1 screw. Not serious.
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P
Rating: 1 out of 5
Very good service, the package arrived on the exact day. Congratulations to the whole team, and Happy New Year.
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D
Rating: 2 out of 5
Despite a message and a phone call for a confirmation of D of the grid axes of the chopper, no response! BAD POINT FOR YOU. DJ
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C
Rating: 2 out of 5
This is not the product I usually ordered even though I was told it was, and moreover, the items are not accepted.
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N
Rating: 1 out of 5
Missing product No information on order tracking Disappointing phone reception
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B
Rating: 1 out of 5
And the smoking grid was also missing
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K
Rating: 1 out of 5
Poorly packaged products. The grinder arrived with broken parts. In the rush of the delivery, I didn't have time to examine everything unfortunately Tom is not taking care of the return and only sends back one part.
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B
Rating: 2 out of 5
the part was not suitable for my thorny issue
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L
Rating: 1 out of 5
Order arrived 2 months late ...
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S
Rating: 1 out of 5
I ordered sheep intestines and instead, I received a book. They swapped my order with another customer. I called on the same day of delivery. I was supposed to be called back and refunded, and to this day nothing at all. I am still waiting. I hope to hear news soon as well as my refund.
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A
Rating: 2 out of 5
Offer presented as a price with a discount while with the 'supplements' the price is higher than that of the theater.
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M
Rating: 1 out of 5
In your photo, the gasket kit consists of two packaged gaskets. I received a single unwrapped gasket, marked, twisted, in a large box. Normally, we change the set of gaskets.
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D
Rating: 1 out of 5
Product arrived broken. Returned to the delivery person. No replacement to date and especially no response to the phone number indicated by Tompress!...
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J
Rating: 1 out of 5
I am missing 2 grids, plus the bag of sawdust to complete the order for the smoker. Still haven't received what I'm missing!
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A
Rating: 2 out of 5
saucepan delivered with a very visible impact!! This is not due to transport!!
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D
Rating: 1 out of 5
Unacceptable delays!
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S
Rating: 1 out of 5
Delivery delayed
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M
Rating: 2 out of 5
I am disappointed with the meat grinder. It is really ineffective. The reviews on the site for this grinder are not true. What a shame!
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M
Rating: 1 out of 5
catastrophic delays
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E
Rating: 1 out of 5
Deliveries several months after the order
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J
Rating: 1 out of 5
I only received part of my order
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D
Rating: 1 out of 5
Order placed in mid-September since ..... no news, and of course: NOTHING received
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M
Rating: 1 out of 5
Very long delivery time
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P
Rating: 2 out of 5
Hello, I have reordered the same order as before for the same item regarding vacuum bag rolls. The new bags are 6mm larger than the previous ones and get stuck in the housing of our machine. This is not practical at all.
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P
Rating: 1 out of 5
I order a product that is in stock, I send the payment and I'm told that it is not in stock due to a lack of parts, why not, but don't say that it is in stock and I have been waiting for 3 weeks with no news, and yet I have always ordered from Tompress, it's really a shame, I am very disappointed.
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J
Rating: 1 out of 5
The split scourtin is unusable, as it has melted over a quarter of the surface.
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E
Rating: 1 out of 5
I am waiting for the refund of the shipping costs because my package took a week to arrive instead of 48h. Thank you
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J
Rating: 2 out of 5
In fact, I had an order pending for a few days, but you didn't have the entirety of the order available. To receive part of it quickly, I had to cancel the other part... but the fees remain the same... In fact, I ordered elsewhere what I was missing,... fast delivery is FREE for the same product... Have a nice day
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E
Rating: 1 out of 5
I received the Reber 600w spiny in insufficient packaging and the electrical box was exploded. Customer service did not make a commercial gesture, I paid fully for its replacement.
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M
Rating: 1 out of 5
The thorny one purchased is unusable. It falls apart as soon as you try to turn the crank and the attachment to the work surface does not hold. 90 euros thrown in the trash.
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A
Rating: 1 out of 5
I received a non-compliant part because no dimension of the object was present in the catalog. I requested an exchange by email and no one bothered to respond. I am very angry.
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M
Rating: 1 out of 5
I did not receive the delivery code so the package waited at the post office for almost a week before I picked it up and despite my prior call to ensure that the color was correct and the information noted again in the order comments, the color received was not the right one…
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M
Rating: 1 out of 5
The part has a defect and I can't reach you by phone
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J
Rating: 1 out of 5
Deadlines not respected, order still not complete after 4 months
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C
Rating: 1 out of 5
I had chosen Colissimo home delivery and the product was ultimately shipped by Geodis and was not delivered to my home. On the package tracking, the item was marked as delivered while I still had to pick up the pallet at a drop-off point, without being informed.
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J
Rating: 1 out of 5
Hello, we received the order but there is a broken container. We reported the defect but have received no response from you.
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M
Rating: 1 out of 5
I ordered 3 lots of 20 capsules for my future bottles of tomato sauce. When using them, I opened 2 lots, and I could only use 7 or 8 out of 40 in the end, because all the others were "spinning in the void", without locking onto the thread to close hermetically, and without me forcing it specially. Customer service tells me that it is a misuse on my part, that I tightened them too much. Problem with 33 capsules out of 40... Excuse me, but the capsules are new and are supposed to be tightened minimally to be hermetic. I bought smaller-sized capsules elsewhere, and they tighten very well. So, not a successful purchase for me.
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