Customer reviews of tompress.com

The plate is functional but it warps when placed on the gas barbecue grill... I don't understand what this is due to.

Stove that doesn't work. I've been waiting a week for a response from customer service. As a professional, I am stuck and I keep waiting waiting waiting

The package was not delivered to our home as agreed.

I ordered 6 airtight food containers, 3 lids arrived completely broken! This is disappointing given the price

Hello, we bought a pantry. Our experience with Tom Press is inconclusive. Regarding the product, the anti-insect mesh has too wide openings that let in gnats, so we are disappointed with the product. We will have to return it to modify the mesh of the pantry. On the other hand, we were delivered a month after placing the order, whereas the delivery is supposed to be fast... I want to point out that the customer service representative is very respectful and attentive. Best regards, Laurent Breton

The device was slightly damaged (manufacturing fault), but not very serious.

Not satisfied with the order, several interlocutors, and each time different versions, result order received 1 month and a half after the order and 3 tons of apples lost

Hello, the deadline was not respected Missing merchandise

We were forced to go pick up the package at a relay point that was unknown to us. The delivery person asked us if we were home via SMS and he never showed up. (3 days of waiting). Unacceptable. Best regards.

I really regret this purchase, I tried it on plums and mirabelles: I almost never managed to remove the pit and the few times I did it was by crushing the fruit. So I ended up finishing everything with a knife. I am really disappointed because it's the first time I buy something from Tom Press that disappoints me.

No, I am disappointed. I received rubber joints that do not match the photo. I have returned everything to you. You have received them. I am waiting for the refund. Thank you, Best regards

Hello, I bought a city gas stove for my 95-year-old mother who lives in Paris because there is a thermocouple on the purchased device that seems essential for obvious safety reasons. My mother's stove is very old and has no safety features. Upon unpacking the device, I discovered that there was a label indicating that the device was only usable outdoors. I wonder in which forest or meadow there is city gas. If I bought a city gas stove, it is indeed to use it in the city with natural gas. However, there was nothing written on the site! This is therefore a very serious information defect. Moreover, it has been a week since I sent a photo of the label affixed to the stove and I am still waiting for a response from Tompress!

I have always received well

Package not received completely. I'm still waiting for the rest.

The material is not suitable for what I wanted. It is not sturdy! With my best regards.

Over two weeks I called twice to find out where my order was. I would have liked to be contacted to be informed that some items were out of stock and to be asked if the rest of the order was urgent, which it was. That said, I am satisfied with the items I received.

More than 10 days to ship my order, claiming it's a computer problem. Otherwise, the product is as described.

Your device doesn't really meet my expectations. Complicated automatic to change. Everything manual would have been enough. Thank you

Product sent with delay then incomprehensible delivery from La Poste which means I couldn't retrieve the product before my departure on vacation and it will be too late afterwards.

I ordered vacuum machine seals. In one of the photos, there was a pouch with 2 seals. Since I was also ordering for a friend, I ordered 2 items... and I only received 2 seals. Called Tompress, response was sir, the photos are not contractual, please send us an email to report the possible confusion regarding the photos...... and while you're at it, don't you want me to do your job !!!!!

the parts received for a grinder do not fit together, the phone reception is deplorable asking to make videos in order to get feedback.

I received my torn package and it was the post office that repackaged it. I have a torn bag of flour that has spilled in the box.

2 problems. The replacement part for a Reber grinder that I received does not fit in the grinder because it is too wide. A complaint was made to Tompress who has certainly forwarded it to the supplier (no news for a week, so I am not sure about anything). Secondly, my login to my account no longer works. I informed Tompress who gave me a temporary password which also does not work.

Problem with my order. No response from customer service in 1 week.. a bit disappointed

I waited three months to receive my order

delivery too long

Quality knife but slow delivery because the package was lost by their delivery partner Chronopost. It was for a gift. Arrived too late.

Impossible to assemble device. I contacted customer service and a week later still no news!!!

I still have not received the two ordered catalogs. This bodes poorly for the possible future ....

It has been more than two weeks since I placed my order, and despite several follow-ups, I still have not received my package. I am disappointed with the lack of response from customer service!

On my last order, for the paella set, the fixing screws were missing. Despite several requests, the problem has never been resolved. Another point, despite my payment, I have never received the 2025 catalog.

I am not satisfied with my order and the customer service. Even less with the delivery time that you did not respect, from 4 weeks expected to 14 weeks!!! Fortunately, I was making reminders, as there was no concern from your side.

Hello, despite my patience and my payment at the order, I still have not received the catalog!!! Thank you for taking the necessary steps...

The package was not at the requested relay at 3 Marius Jauffret Street because the address was incomplete... And we had to pick it up 72 hours later at the St Giniez post office. By the way, the package was torn open. This is an experience we will not repeat.

After receiving my package at the post office and signing immediately, I did not open my package on site. The ordered ceramic (a piece worth 100 euros) was broken in two without protection in its box. After 2 messages, still no responses. I deeply regret my order as it was for a birthday gift.

The products are of quality, nothing to say on that side, but what a lack of respect. Order placed on March 27 and sent on June 19! It took 2 reminders to get news. Moreover, the requests for advice before the purchase led me to buy a useless utensil that was already present in another item. Return of the item at the customer's expense due to poor guidance. And not even a small commercial gesture. A lamentable experience that I will probably not repeat.

We did not receive the correct product, I returned it as agreed, the amount has been deducted but no news.

Having chosen delivery by pick-up (drop-off 100 m from my home), I receive an email from Chronopost informing me that the drop-off point has changed and that it is now transferred to 25 km from my home! When I arrived at the location in front of a locker, I did not receive the codes to open my locker. Back home. After a difficult investigation, I learned that the delivery person, having no available locker, had returned my package to the store's reception WITHOUT informing me. Total: 2 round trips: 100 km instead of 100 m. I have not yet recovered from this.

very long delays for some products, moreover the dimensions of a product do not match those indicated in the tompress catalog

The expiration date of my flour received is the end of August, it's too short! It's mocking me, I will never buy again on your site, please remove me from your customer list.