Customer reviews of tompress.com

The received device is damaged on the left side and the leg is bent.

order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago

Product arrived poorly packaged and got lost on the way

I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.

order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done

Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.

Order received well, with an appreciated price

Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.

Catastrophic supply tracking. Long waiting time. No financial compensation.

Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.

2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.

The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.

Ordered chopper on 10/02 with payment for delivery within 24 hours as the chopper was urgently needed. Good reception, but the chopper doesn't work... Back to the after-sales service, repair, and new reception of the repaired equipment on 25/02. It turns out to be a defect in the equipment, as a pin was missing from the rotor... No compensation for the inconvenience caused, nor any commercial offer proposed....plutôt déçu....

This is not the right knife for the chopper, I would like to make an exchange.

The product was delivered promptly but without the fixing screws as indicated in the description.

the packaging of the package was really well secured and the speed of delivery was TOP

Return shipping costs are not covered and you cannot return to a relay point.

I received the parts for my meat grinder, but one of the covers is not the right piece. What should I do???

Without news of my order for more than 8 days, I contacted you... To learn that my order was blocked because one of the items was missing! Honestly, this is not serious!!!

We received the order for Christmas at the end of January.

Apart from a problem of availability not mentioned on the site, it's fine.

good

Order placed on 21/01/25 and shipped on 23/01/25! My parcel, theoretically expected on Friday, arrived on Monday even though I left home on Saturday. To date, I haven't been home, so I can't comment on the product, only on the service provided by tompress.

the part I bought doesn't fit on the old REBER pushers I plan to buy the complete reinforced gear support for 5 l pushers because the plate has the same dimensions

They sent a 9cm teapot filter instead of 7.5cm. They didn't check anything before sending, no stock control. Bad service. But they did refund the unnecessary payment. I do not recommend this site

The lids are too small despite the care taken with my order.

contract filled

On-time delivery.

I opted for the fast delivery, I received my parcel 5 days later. Too bad I won't be ordering from this site again.

Delivery was impeccable, even Tompress called me back to pick up the parcel as it couldn't be delivered to a relay point. On the other hand, the plastic mounting brackets were partly broken during assembly. Not strong enough

Too bad the thread on the regulator I bought doesn't match and you don't have a reducer to suggest. 56€ lost for me.

The wrong model was delivered. I needed the 0.80P model, not the 0.40P !!!! Size of cover ( 13cm x 13,8cm) With power cable entry on the case Looking forward to hearing from you.

All right...

I didn't receive what I ordered and I'm very upset.

Waited far too long to receive my order, really disappointed!

my meat grinder was making a lot of noise. I call Tompress and they tell me it's normal. Despite their advice, I removed the stainless steel guard and noticed that the fan guard was incorrectly positioned. I sent photos and the after-sales service decided to send me back only the fan guard. The propellers have also been damaged, but they refuse to change the chopper because it has no impact on them. This is an obvious case of hidden screws, and they're refusing their legal warranty. The propellers are damaged and the motor could have been forced. Amazon would have sent me a new chopper directly, but tompress doesn't trust its customers and considers that it's damaged but functional. The seriousness of a site lies not in its sales but in its after-sales service, which here shirks its responsibilities.

I received my parcel almost 3 weeks after my order. As my order was scheduled for Christmas, it arrived much too late...

It took Tompress three and a half months to deliver an order. No apologies from Tompress for this delay. Disappointing...

After reserving my order on the internet and validating it by telephone with tompress, I went to the site to pick up my order. ACCEUIL DETESTABLE, I thought for a moment of leaving again (60 km). Luckily, a warehouseman finally intervened to make up for the sale. This isn't my first purchase, and I was very surprised by the evolution of the company.

Poor-quality sawdust