Customer reviews of tompress.com

Fragile item, no. bubble wrap, was wandering around in its box, arrived broken. In the process of being exchanged, so we're waiting!

The package received is not what was ordered

An item was available 15 days after my order. I thought I would receive a 1st parcel 3 days later and a second 3 weeks later. But no, I had to wait. What's more, the waiting item turned out to have no delay and no message. I called them.

I'm satisfied with my last order, the one before that I still haven't received.

The delivery time was more than 4 weeks and the product is not the right one.

Disappointed because I had ordered a crank and the tightening screw and I did not receive the tightening screw. Order preparation not up to scratch

Package not delivered to date, an inquiry is underway with Chronopost. Please note that my problem is with the delivery and not with tompress.

Bought a REBER 22 meat grinder, which is badly tinned and pitted with rust. Response from Tom Press, without the slightest request for clarification: it's because I didn't dry and oil it.

bonjour le pas de vis ne va pas vous avez mis un pas de vis de Reber 22 ref 8013152470401

The vegetable mill I ordered is just unusable, a catastrophe...

The products lived up to my expectations but the container was too large for the items, which were not wedged in place, so everything moved around and the salmon plates were damaged ....

The sweater was badly folded In the box No bag around the sweater

Parcel sent to a relay point, the post office, which could not receive it because of its size. Treasure hunt for two weeks due to various changes in delivery location. The parcel is finally back with TOMPRESS.

Merguez spices with holes

I didn't get the right hoses

Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.

Satisfied: product conforms, delivery ok I will recommend you in the future.

I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.

Casserole arrived slightly dented One of the handles is only half-fixed

I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.

I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.

I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...

staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.

this is not my parcel which was intended for me more than 24 h to receive the label of return moreover you miss material ordered I must wait for the return of the other person who received my parcel

No match at all

THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!

I should have relied on a lot of internet reviews about the stability of the bottles in the wine racks I bought. If the bottles lean forward for storage, that's OK, but if they slide until they fall on the bottles on the floor below, that's not so good. The problem is the steel's protective plastic, which is slippery. Horizontal storage is also very good, so I removed 1.5 cm of tubing at the bottom of the rear uprights and the same at the top of the front uprights. The bottles are horizontal and nothing falls out, but I was worried about my stock. If you buy these wine racks, make sure you have a good hacksaw before assembly. Once the problem is solved, they do the job.

bad product, it leaks

the juice extractor hose had to be changed after only 2 uses because it was leaking (no doubt a defect in the rubber??)

Not at all the thermometers ordered... Lying about the merchandise...

Some scratches on the product

Non-conforming item does not work on the chopper I have

Good logistics but poor product quality (manufacturing defect in the upper part of the press bowl). On August 21, I sent a message with a photo of the defect to infos@tompress .com without any reply.

I received spices that were several months out of date and unusable.

The system for corking the bottles is strong, but the crimping bell doesn't do the job properly, it's 3/4 crimped. So I'm going to have to buy a new bell that fits properly 😭😭

The product did not meet my expectations

I didn't get the product I ordered, it was replaced by another one that I would never have bought. Thanks anyway for the 20% compensation.

Either a part is missing or it's poorly designed. My jars are floating

Very small quantity of oil (quantity not specified) and a red cap delivered and a black one ordered?I hope it will be ok?

Doesn't add much A lot of generalities. For my part, I'm no further ahead than I was before I bought the book.