The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I ordered one from them that I received 4 days ago, and what was my surprise to find that it was all scratched. So I called TomPress, and I was told that I shouldn't have accepted the package at the post office, and I was taken aback, it's the first time I've heard such a thing. Anyway, after insisting, the person finally told me to send an email to customer service, which I did within the hour that followed. And since then, no response from them, not even an acknowledgment of receipt of my request. So 4 days later, I called them back, and they told me that the attached photo does not display, and asked me to send a PDF. I immediately complied, asking for an exchange or a refund. I find that their after-sales service is not effective which does not bode well for the future .....
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Response from tompress.com
Hello Avelina,
Thank you for your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. Please be assured that we take your comments very seriously and that we will double our efforts to improve our after-sales service.
Regarding your case, a solution was actually provided to you several days ago.
Best regards,
The TomPress team
C
christian L.
Rating: 5 out of 5
following a purchase from 27/02/2026
Very good product, fast delivery, I recommend
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ISABELLE A.
Rating: 1 out of 5
following a purchase from 20/02/2026
Not at all satisfied: supposedly sold in a set, upon receiving the package there was only 1 seal inside. I needed 2 but given the shipping cost (which doubles the price of the part) I did not order a second time.
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Jacques L.
Rating: 5 out of 5
following a purchase from 26/02/2026
Very good material, fully satisfied
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Pascal M.
Rating: 5 out of 5
following a purchase from 25/02/2026
Everything went well...thank you
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Eric É.
Rating: 1 out of 5
following a purchase from 24/07/2025
Order placed in July. Partial delivery at the end of February for products indicated in stock at the time of the order. Emails for information ... No response.
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Jean-Michel D.
Rating: 5 out of 5
following a purchase from 26/02/2026
very fast delivery shipping costs a bit high given the ordered item
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ANTONIO B.
Rating: 5 out of 5
following a purchase from 26/02/2026
Hello, order received quickly and in good condition, congratulations on your professionalism and seriousness, thank you
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Michel R.
Rating: 5 out of 5
following a purchase from 19/02/2026
Always on top
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Jeremie G.
Rating: 5 out of 5
following a purchase from 25/02/2026
Fast, compliant, efficient.
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Rosine B.
Rating: 1 out of 5
following a purchase from 27/09/2025
... delivery not in accordance with my order, a green product ordered, delivery of a white color .. and no response to my two complaints!!
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Pascal Z.
Rating: 5 out of 5
following a purchase from 26/02/2026
Nothing
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VALERIE N.
Rating: 1 out of 5
following a purchase from 25/02/2026
a packaging totally disproportionate compared to the small plastic tray ordered. Waste.
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Xavier L.
Rating: 5 out of 5
following a purchase from 24/02/2026
very well
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Ivan L.
Rating: 5 out of 5
following a purchase from 25/02/2026
Product compliant and delivery ok
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jean-pierre D.
Rating: 3 out of 5
following a purchase from 21/02/2026
I only received one of the faucets I ordered, the other is not available but I have not been refunded for the difference
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philippe H.
Rating: 5 out of 5
following a purchase from 25/02/2026
Fast shipping, good tracking, this nutcracker is of good quality.
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catherine C.
Rating: 5 out of 5
following a purchase from 25/02/2026
everything is perfect
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Bob C.
Rating: 4 out of 5
following a purchase from 25/02/2026
Good quality
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philippe W.
Rating: 5 out of 5
following a purchase from 23/02/2026
very well shaved
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Richard C.
Rating: 1 out of 5
following a purchase from 21/11/2025
The delivered part does not match the sterilizer model
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Jean Paul J.
Rating: 5 out of 5
following a purchase from 24/02/2026
Satisfied
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Jean-Jacques L.
Rating: 5 out of 5
following a purchase from 23/02/2026
Tb
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Roseline L.
Rating: 4 out of 5
following a purchase from 23/02/2026
Fast shipping and in accordance with what I ordered.
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Jean-Yves D.
Rating: 5 out of 5
following a purchase from 23/02/2026
compliant order
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Frédéric S.
Rating: 5 out of 5
following a purchase from 22/02/2026
In accordance with the description, perfectly packaged parcel and fast delivery. Thank you.
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Xavier B.
Rating: 4 out of 5
following a purchase from 23/02/2026
Products that meet my expectations, fast delivery I recommend tom press
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Pascal L.
Rating: 5 out of 5
following a purchase from 23/02/2026
Very good product
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Emmanuel C.
Rating: 5 out of 5
following a purchase from 21/02/2026
Very happy
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Francis P.
Rating: 5 out of 5
following a purchase from 21/02/2026
Everything went well as usual
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Corinne B.
Rating: 4 out of 5
following a purchase from 22/02/2026
A little bit more expensive than elsewhere
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Alexandre R.
Rating: 5 out of 5
following a purchase from 21/02/2026
Perfect
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Xavier C.
Rating: 5 out of 5
following a purchase from 21/02/2026
Super product
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Francis M.
Rating: 5 out of 5
following a purchase from 17/02/2026
Nothing to complain about! Product conforms to the order! Thank you
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Jacques E.
Rating: 5 out of 5
following a purchase from 01/02/2026
Very good
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nathalie B.
Rating: 5 out of 5
following a purchase from 18/02/2026
I will place an order again soon
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Laurent M.
Rating: 1 out of 5
following a purchase from 13/02/2026
There is a crack on the spatula
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Roland M.
Rating: 5 out of 5
following a purchase from 18/02/2026
Very good.
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Daniel G.
Rating: 5 out of 5
following a purchase from 15/02/2026
Compliant transaction, quality products. Nothing to complain about.
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Salvator G.
Rating: 3 out of 5
following a purchase from 17/02/2026
Great service thank you very much. Salvator
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