Customer reviews of tompress.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 21 376 published reviews
5 16,9k 79% 4 2 829 13% 3 706 3% 2 408 2% 1 514 2%

Summary of reviews

The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.

Reviews 1, 3, 4 and 5 stars

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C
Catherine C.
Rating: 5 out of 5
following a purchase from 18/01/2026
Received on time and in good condition. I recommend.
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P
Pierre F.
Rating: 5 out of 5
following a purchase from 17/01/2026
Very useful work, both for beginners and for improving smoking techniques. Respect for delivery times.
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Yves R.
Rating: 5 out of 5
following a purchase from 17/01/2026
Package received very quickly and ordered material is perfect.
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R
Rohan J.
Rating: 1 out of 5
following a purchase from 17/01/2026
The items arrived damaged because they were poorly protected and I have not heard from customer service...
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Response from tompress.com
Hello,
Thank you for your feedback.
We apologize for the inconvenience related to the receipt of your package.
We confirm that your request has been processed and that the refund has been made by our after-sales service.
Best regards,

Customer Service
Tom Press
M
Marie-Hélène P.
Rating: 5 out of 5
following a purchase from 16/01/2026
Ok
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C
claire M.
Rating: 5 out of 5
following a purchase from 16/01/2026
Compliant object and fast delivery
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R
Rene F.
Rating: 5 out of 5
following a purchase from 18/01/2026
Perfect
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C
Christophe G.
Rating: 5 out of 5
following a purchase from 17/01/2026
Fast delivery and compliant material. Careful packaging. I recommend.
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J
JOSEPH L.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very good
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D
Didier T.
Rating: 5 out of 5
following a purchase from 15/01/2026
R A S
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R
Romain S.
Rating: 5 out of 5
following a purchase from 14/01/2026
As usual, top-notch! It's so nice to have Tompress, a company located in a rural area of the country... and a real alternative to the usual foreign online sales juggernauts!
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S
Sylvie D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Everything is OK, fast delivery. Package in bad condition but fortunately no breakage.
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Response from tompress.com
Hello,
We are pleased that your order arrived quickly and in good condition.
We are however sorry to learn that the package arrived damaged. We take your comment into account to improve the quality of our shipments.
Best regards,

Customer Service
Tom Press
M
Marc R.
Rating: 5 out of 5
following a purchase from 16/01/2026
Fast delivery to pickup points, quality products.
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F
FABRICE P.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very well packaged parcel and received very quickly
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C
carole D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Excellent contact, and very satisfied with the order and delivery times. I recommend this site.
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P
Parat D.
Rating: 1 out of 5
following a purchase from 13/01/2026
Incomplete product
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Response from tompress.com
Hello,
Thank you for your message.
We confirm that the reported issue has already been resolved by our after-sales service.
Best regards,

Customer Service,
Tom Press
V
Véronique P.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect
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D
Dominique L.
Rating: 5 out of 5
following a purchase from 16/01/2026
good value for money
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C
claude A.
Rating: 4 out of 5
following a purchase from 13/01/2026
well delivered quickly
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Response from tompress.com
Hello,

Thank you for your positive feedback.
We are glad that your delivery was well received and quick.
Best regards,

Customer Service
Tom Press
M
MARIA TERESA D.
Rating: 5 out of 5
following a purchase from 16/01/2026
At the top! Compliant with my needs Thank you
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F
Franck A.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very good
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A
Annie R.
Rating: 3 out of 5
following a purchase from 08/01/2026
I received a damaged product, how can I change it. Thank you in advance
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Response from tompress.com
Hello,

Thank you for your message.
As discussed with our after-sales service, the complaint period of 72 hours after receipt has unfortunately passed.
Thank you for your understanding.
Best regards,

Customer Service
Tom Press
A
Amandine Y.
Rating: 5 out of 5
following a purchase from 15/01/2026
Top
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V
Valérie T.
Rating: 5 out of 5
following a purchase from 15/01/2026
The order was placed without difficulty
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M
Mathieu P.
Rating: 5 out of 5
following a purchase from 14/01/2026
Nothing
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W
Wenceslas B.
Rating: 4 out of 5
following a purchase from 15/01/2026
Very satisfied
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S
serge C.
Rating: 5 out of 5
following a purchase from 14/01/2026
Very good
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C
Carole V.
Rating: 5 out of 5
following a purchase from 10/01/2026
The entire range of products is quite satisfactory.
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B
bernard D.
Rating: 5 out of 5
following a purchase from 14/01/2026
impeccable good product good company
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PAUL V.
Rating: 5 out of 5
following a purchase from 14/01/2026
Just as expected. Thank you
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F
Francoise K.
Rating: 5 out of 5
following a purchase from 15/01/2026
corresponds exactly to what I was looking for
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D
Delphine B.
Rating: 5 out of 5
following a purchase from 15/01/2026
Everything is perfect as usual
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M
MICHEL G.
Rating: 5 out of 5
following a purchase from 14/01/2026
There is never any problem with orders using your services.
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H
Hervé D.
Rating: 5 out of 5
following a purchase from 14/01/2026
Fast and precise
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T
Thierry T.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect
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J
Jean V.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect
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C
Christian P.
Rating: 1 out of 5
following a purchase from 13/01/2026
Product not compliant with the description! Claim in progress! To be seen!.........
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Response from tompress.com
Hello,
Following your message, I inform you that the refund has been successfully processed.

We apologize for the inconvenience caused.

Best regards.

TOM PRESS Customer Service
S
SERGE R.
Rating: 5 out of 5
following a purchase from 13/01/2026
Very competent, serious in package tracking.
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N
Natacha R.
Rating: 5 out of 5
following a purchase from 14/01/2026
Nothing to complain about.
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N
Noura M.
Rating: 5 out of 5
following a purchase from 14/01/2026
Fast shipping. Received quickly. Very satisfied.
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