The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
The machine did not give us satisfaction when used with small fruits (blackberries )the seeds clogged the filter and it had to be dismantled to be washed during pressing...
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Acheteur Vérifié
Rating: 4 out of 5
delivery on time good quality product
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Acheteur Vérifié
Rating: 4 out of 5
Delivery, books ok. Adapter for bubbler too large: sent back by recorded delivery and the delivery problem came from the post office but still arrived after a complaint on the post office website. Ordered tourie with light beige basket, p 77, received one with black basket whereas on photo it is light beige without specifying random color as on page 68. Just a big problem with the basket color.
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Acheteur Vérifié
Rating: 4 out of 5
I bought a device to remove the washer from the jars at the tompress head office store and it broke the first time I used it.
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Response from tompress.com
Please contact us to change the jar opener.
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Acheteur Vérifié
Rating: 4 out of 5
no paypal as payment method
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Response from tompress.com
We offer a variety of secure payment methods. PayPal has a policy that is incompatible with our vision of commerce, and it's also very expensive. We don't want to burden our customers with this risk and additional cost.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied the telephone contact was of good quality and good advice
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery. Product purchased corresponds well to our expectations.
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Acheteur Vérifié
Rating: 3 out of 5
I am satisfied with the purchase that was made in January. However, I asked you to delete my bank details from your files and to confirm this by e-mail. And I still haven't received your confirmation e-mail. It's not serious at all.
As a result, my bank has blocked all payments to you.
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Response from tompress.com
By default, we do not store any payment information. In the case of credit card payments, we don't even hold them on our premises, and they only pass through the payment platform. For bank transfers, only the bank has our customers' bank details. Sorry for not confirming this, it's our default policy.
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Acheteur Vérifié
Rating: 3 out of 5
The product was delivered in a damaged cardboard packaging, one element (thermometer) had a broken glass, but I didn't notice it right away (and therefore, I didn't contact the after-sales service). Moreover, as the product was delivered disassembled, some parts were force-fitted together and it was quite difficult for me to disassemble them without scratching them (lacquered sheet metal elements from a Barbecook smoker"").
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Response from tompress.com
Never hesitate to contact us, even after the fact. An immediate report is preferable, but there's always something we can do.
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Acheteur Vérifié
Rating: 4 out of 5
Yes, on the whole (except for one vertical firebox which warped when first used), I've come to an arrangement with customer service. Apparently, in view of the new catalog, no changes have been made: a pity, as the others will suffer the same deformations for lack of an expansion joint at the rear.
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Response from tompress.com
We've improved them with a reinforcing fold of sheet metal. No more problems found in our tests and with our customers.
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Acheteur Vérifié
Rating: 4 out of 5
yes
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Acheteur Vérifié
Rating: 3 out of 5
goods ordered on the advice of a person over the phone commissioning not possible (for filtering wine)
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Response from tompress.com
Don't hesitate to contact us again for set-up.
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Acheteur Vérifié
Rating: 4 out of 5
Clarification of container sizes would be appreciated e.g. whether the measurement is taken on the bottom or the top of the container....
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Acheteur Vérifié
Rating: 4 out of 5
The telephone service is very friendly, the delivery very fast, but the product did not meet my expectations. The refund on the returned product took far too long (1 month).
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Acheteur Vérifié
Rating: 4 out of 5
Very good for everything except the delivery of a cast iron item. It's a shame because it's almost the end of summer and I had bought it for these summer months. I know it's not your fault, but it's a shame for a 300 euro order (331 to be precise). As far as delivery is concerned, it's not great because I don't know if the deliveryman came the first time, and calling back, if need be, is a bit of a hassle.
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Acheteur Vérifié
Rating: 4 out of 5
I am satisfied with the customer service that allowed me to follow the progress of my merchandise on my phone and the merchandise arrived in very good condition apart from the either that was taken for the boxing.
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Acheteur Vérifié
Rating: 4 out of 5
Always a good product. Maybe a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, I've been a customer since 1997. The deadlines for the last 2 orders have not been met, and for each of them the deadlines have been postponed 2 times.
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Acheteur Vérifié
Rating: 4 out of 5
correct product
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Acheteur Vérifié
Rating: 4 out of 5
But I've had a small problem with my cold smoker, and the soldering points on the entire unit have broken.
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Response from tompress.com
Please call us on 05 63 71 44 99.
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Acheteur Vérifié
Rating: 4 out of 5
plastic caps on syrup bottles not tight enough
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Acheteur Vérifié
Rating: 4 out of 5
I had to ask for another conical grille because the one delivered was faulty. Customer service is excellent: friendly and efficient.
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Acheteur Vérifié
Rating: 4 out of 5
items correspond well to the description, fast delivery (for items in stock). I recommend this site.
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Quite simply, a serious site, perfect telephone response, excellent delivery times. I am very satisfied with this first order.
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Acheteur Vérifié
Rating: 4 out of 5
Small delivery delay problem ..... not tompress's responsibility
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Acheteur Vérifié
Rating: 4 out of 5
Apart from the problem of delivery times due to the carrier, the material corresponds to my expectations for the moment (700 liters made to date). It's a pity that the filter pump doesn't come with food hoses. The quality of the service provided by the advisers is pleasant and meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
No unpleasant surprises
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Acheteur Vérifié
Rating: 4 out of 5
I've been ordering from you for many years now, and I've never had any problems. The products are of good quality, the catalog presentation is clear and the delivery times reasonable.
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Acheteur Vérifié
Rating: 4 out of 5
We are very satisfied with the whole service and would recommend Tompress to friends.
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Acheteur Vérifié
Rating: 4 out of 5
very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
bonjour,je suis satisfait dans l'ensemble aucun problème trés cordialement et a la prochaine commande
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with product quality
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Acheteur Vérifié
Rating: 4 out of 5
We are very satisfied with TOM PRESS and their speed, and they called us when we had forgotten something. That's really great. On the other hand, for the delivery, we thought that the transport company would call us beforehand. We were away on Friday and the driver was already there. He dropped the parcel off at the neighbor's and there was no breakage.
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Acheteur Vérifié
Rating: 4 out of 5
Good on-time delivery compliant product
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Acheteur Vérifié
Rating: 4 out of 5
deliveries always meet my expectations
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Acheteur Vérifié
Rating: 4 out of 5
satisfied
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Acheteur Vérifié
Rating: 3 out of 5
Géodis is really the worst delivery company I know. 8 days for delivery within 48 hours, it's hard to do worse. What's more, they blame their incompetence on Tom Press, who has nothing to do with it. Very disappointing. I will never recommend Géodis as a delivery company to any company.
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Acheteur Vérifié
Rating: 4 out of 5
No link with customer service as everything went smoothly
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