Customer reviews of tompress.com

Nothing to say about Tompress. The package was very well packaged and fortunately! The choice of the company Géodis for delivery is a disaster. No professionalism. During his first visit, the delivery man simply took a photo of my front door and declared that I was absent with open shutters and a car parked in front of the door. After protesting to customer service (reachable with a premium rate number), the delivery was postponed to the next day. This time, the delivery man called just before arriving and left the package in front of my door. By the time I came down from upstairs, I saw him leaving... no chance to check the integrity of the package. And to top off this disastrous delivery experience, the email received to evaluate the service leads to a page that says 'the survey is now closed.' The simple choice of this delivery company will make me hesitate a lot for a future order.

I AM SATISFIED!!!

Items meet my expectations, very reasonable delivery time

Hello Thank you Good product but I was not informed about the package pickup It's the carrier's fault I picked it up today Good reception Best regards

Following a warranty return, I would have appreciated it if you had tested the sterilizer before returning it to me. The first attempt was not conclusive at all; the temperature issue persists. I paid 27 euros to send it to you, and I don't know what to do? Valentin Yannick

Delivery times very very long

My purchase arrived incomplete, I reported it to customer service and am still waiting for a response from them.

the cidrometer I ordered does not work

Error very well resolved but still an error

order of December 1, 2024 we had to cancel an item to receive the rest 8 days ago

Had to wait a long time

Very happy

I ordered an Italian sickle, the one I received is in accordance with my order, hard to do better!

Product arrived poorly packaged and got lost on the way

I still haven't received my package despite a complaint, very disappointed with your service, and I will remember this if you send me. I still haven't received my package despite a complaint filed. If you are asking for my opinion, it means you haven't taken my complaint into account, so I am very disappointed with your services, and I will remember this.

order on November 27, 2024, received March 2025 and deducted in December 2024 while the payment is made just before delivery, well done

a bit long

Disappointing, a delay of more than 3 months during which the deadline was pushed back every day and I had to ask to find out where things stood... And I spare you other details.

Products conform to the description but the cardboard was too fragile and arrived torn in several places and the product packaging was crushed.

Order received well, with an appreciated price

Your company suits me very well but the last order was not good, it took way too long (6 months) I didn't like that, thank you

10 days to receive a crushed and patched package from the post office. The seller is not responsible, very affordable product 😃

Great as usual at tompress

Received quickly, however I find the packaging a bit light for lids that will be used to sterilize jars.

Very good

Nice product... but cracked over 20 cm after three uses when used correctly (low heat). Disappointing.

Catastrophic supply tracking. Long waiting time. No financial compensation.

Very fast

Manual meat mincer arrived with one part screwed in the wrong way (the thread is defective) and the crank not properly adjusted, creating a lot of play. Not yet tested, but the quality is already poor at reception.

2 months waiting for delivery because a reference was missing. Not warned, had to phone several times to get an explanation and find a solution.

Well received on time

The big problem is that you take orders, but you don't take responsibility for them. Out of stock, not available. I never receive an order on time, or it's incomplete. The worst is your 2024/2025 catalog, which we may receive at the end of 2025. On those, you're still a good store with quite a lot of choice, at least when it's available. Clt Patrick

Despite chronopost (and the price) very long delay! 5 days!

Product error on delivery but quick response for exchange

The order was not fulfilled as expected at the time of ordering and there was no anticipated delay. No email or SMS.

My product is excellent (the Castor peeler) but I'm sorry that you didn't inform me of the delay and that I had to contact you for information.

The site is well designed and the articles are easy to find and of good quality.

Serious, reliable company with well-designed products.

Fast delivery

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