The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
I had ordered hooks for the Fish Smoker and I didn't get them. When I called I learned that there was an undetermined delay. But they offered me replacement tips, which are quite suitable, and which I received within 48 hours.
Translated reviews
P
PATRICE G.
Rating: 4 out of 5
following a purchase from 21/11/2024
.
Translated reviews
J
Jean Jacques I.
Rating: 4 out of 5
following a purchase from 12/11/2024
Very large parcel for small items. reducing the packaging to the correct size would be nice. otherwise satisfied with the order.
Translated reviews
D
dominique P.
Rating: 3 out of 5
following a purchase from 21/11/2024
the fryer's control panel is not compliant the basket is too large it still bathes in oil
Translated reviews
H
Habib B.
Rating: 4 out of 5
following a purchase from 20/11/2024
Fine
Translated reviews
R
Raymond P.
Rating: 4 out of 5
following a purchase from 20/11/2024
Satisfied with the products purchased, but not with the information given on the website. Indeed, I came mainly to buy a chocolate tempétueuse, product available according to your site, but once there nothing in stock! What's more, no one was able to give me a date when the product would be available; that's not very professional!
Translated reviews
R
René S.
Rating: 4 out of 5
following a purchase from 11/11/2024
RAS for the products received except for the delivery. R. S.
Translated reviews
I
Iris M.
Rating: 1 out of 5
following a purchase from 17/11/2024
Defective order. Tompress did not take care of my purchase. Fortunately, I collected the product from the carrier and checked it on the spot. Waiting for their reply.
Translated reviews
S
Sebastien L.
Rating: 4 out of 5
following a purchase from 17/11/2024
I've been fooled, 30 liters...it's not 30 kilos!
Translated reviews
M
Michele B.
Rating: 1 out of 5
following a purchase from 04/11/2024
I did receive my parcel, but it was missing a strap and a deformed strap on one of the jars, so I had to make a complaint and I haven't heard anything since.
Translated reviews
Response from tompress.com
Hello Mrs. Bindler,
We have proceeded with the refund of the damaged product.
Best regards.
J
JOCELYNE P.
Rating: 1 out of 5
following a purchase from 15/11/2024
Casserole arrived slightly dented One of the handles is only half-fixed
Translated reviews
Response from tompress.com
Hello,
Thank you for your message. Don't hesitate to contact us by email: [email protected] or by phone 05 63 71 44 99.
A
Anne P.
Rating: 1 out of 5
following a purchase from 17/11/2024
I bought an Emile Henry bread mould for 50 euros, which arrived broken and unprotected in its packaging. I immediately sent the photos to Tompress after-sales service and despite a reminder I've had no news from their customer service for 1 week.
Translated reviews
Response from tompress.com
Hello and thank you.
Your request has been taken into account and the necessary steps have been taken.
Best regards.
J
JEAN LUC M.
Rating: 4 out of 5
following a purchase from 16/11/2024
The product conforms to my order, but the packaging is very damaged, with a document from the post office proving it. Delivered after the Chronopost deadline, it's always a problem! there are more serious carriers.
Translated reviews
P
Patrick J.
Rating: 3 out of 5
following a purchase from 17/11/2024
Order impossible to cancel the next day and reimbursement pending because package refused by me because the employee on the phone told me to refuse it. It's been over a week since I refused it and I'm still waiting for a refund.
Translated reviews
Y
Yvonne M.
Rating: 3 out of 5
following a purchase from 15/11/2024
On-time order and delivery. However, the removable electrical cord connecting the device (Sol Mio Ardes electric hot water bottle) to an electrical socket during the heating time is very difficult to "push" into the device and, similarly, very difficult to remove when the heating indicator lights up, indicating that the 3-minute heating time has elapsed. I haven't returned the appliance, hoping that with frequent use, it will become easier and easier to "push in" and remove the cord from the appliance.
Translated reviews
M
Monique G.
Rating: 4 out of 5
following a purchase from 14/11/2024
Good product
Translated reviews
Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that you enjoyed our product. We will continue to work hard to keep our quality high. Thank you for your 4 star rating, it means a lot to us. We hope to see you soon on our site.
M
MARCEL B.
Rating: 4 out of 5
following a purchase from 30/10/2024
It's perfect
Translated reviews
Response from tompress.com
Thank you for your positive review of our tompress.com website. We are constantly working to improve our service and your comments encourage us to continue our efforts. We hope to see you soon on our site.
Y
Yohann G.
Rating: 3 out of 5
following a purchase from 07/11/2024
Bah no, I'm still waiting for my order, since it arrived broken on November 12 and I've sent it back, I'm waiting for it to be reshipped.
Translated reviews
Response from tompress.com
Hello Yohann, we are very sorry for this disappointing experience. We do our best to ensure quality delivery to our customers. We will immediately contact our customer service to resolve this issue and keep you informed of the reshipment of your order. Thank you for your patience and understanding. Sincerely yours, The Tompress.com team.
C
Catherine L.
Rating: 1 out of 5
following a purchase from 07/11/2024
I ordered a small press today because it was on sale, it's not great for the price, I'm a bit disappointed.
Translated reviews
Response from tompress.com
Hello Catherine, thank you for your review of our site. We are sorry that your experience with our promotional wine press did not live up to your expectations. We take your feedback into account and will make sure to improve our offers in order to fully satisfy you in the future.
F
frederic F.
Rating: 4 out of 5
following a purchase from 04/11/2024
ok
Translated reviews
Response from tompress.com
Thank you for your feedback and positive rating of our tompress.com website. We do our utmost to offer a quality service to our customers. Please do not hesitate to contact us if you have any suggestions for improvement.
L
Louise P.
Rating: 4 out of 5
following a purchase from 05/11/2024
Product quality nothing to complain about but delivery average .
Translated reviews
Response from tompress.com
Thank you very much for your feedback, Louise. We are delighted that you are satisfied with the quality of our products. As for the delivery, we're sorry it didn't live up to your expectations. We take your comments into account and will do our utmost to improve this service. Thank you again for your trust and your 4/5 rating. We hope to see you soon on tompress.com.
A
Arlette B.
Rating: 1 out of 5
following a purchase from 04/11/2024
I ordered a blue vinaigrette and on receipt it was grey. Easy to sell like that!!! Of course, nothing had been reported to me...
Translated reviews
Response from tompress.com
Hello Arlette, I'm sorry to hear that you had a bad experience with your order of blue vinegar on our site. We take the quality control of our products very seriously and apologize for this incident. We will do our utmost to rectify the situation as quickly as possible. We hope you will continue to place your trust in us, and remain at your disposal should you require any further assistance. Sincerely, The Tompress.com team
J
Jean-Marc H.
Rating: 3 out of 5
following a purchase from 02/11/2024
Enormous delivery problems: Chronopost is apparently no longer up to scratch - shame! Product quality up to scratch.
Translated reviews
Response from tompress.com
Thank you for your feedback, Jean-Marc. We're sorry you had delivery problems with Chronopost. We are constantly working to improve our delivery services and we take your comments into account. We are pleased that you found our products to be of high quality. We look forward to providing you with a smoother delivery experience in the future.
C
Charles B.
Rating: 4 out of 5
following a purchase from 30/10/2024
Order received on time!
Translated reviews
Response from tompress.com
Thank you for your positive feedback, it pleases us to know that you are satisfied with our fast delivery service. We will continue to work hard to maintain the quality of our service and hope to see you soon on our site. Thank you again for your trust and your 4/5 rating.
A
Aurore L.
Rating: 1 out of 5
following a purchase from 30/07/2024
staff who know nothing to the point of telling me I have the wrong number, what a shame! I cancelled my order and never received the product, which was out of stock for several months.
Translated reviews
Response from tompress.com
Hello Aurore, thank you for sharing your experience with our website tompress.com. We are sorry that you did not have a satisfactory experience with our staff. We take your feedback very seriously and will do everything we can to improve our service to provide you with the best shopping experience possible. Your satisfaction is our top priority. We look forward to serving you again in the future.
J
Jean M.
Rating: 3 out of 5
following a purchase from 24/10/2024
Two claws for holding roasting meat are missing from the package.
Translated reviews
Response from tompress.com
Hello Jean, thank you for your review of our Tompress.com website. We're sorry for the inconvenience concerning the claws used to hold roasting meats. We'll rectify this as soon as possible. We thank you for your 3/5 rating and hope to have fully satisfied you with the other aspects of your order. Please do not hesitate to contact us if you have any further comments. Have a nice day! The Tompress team.
P
Patrick G.
Rating: 1 out of 5
following a purchase from 28/10/2024
No match at all
Translated reviews
Response from tompress.com
Hello Patrick, thank you for your review. We are sorry that our site did not meet your expectations. We appreciate your feedback and are constantly working to improve our customers' experience. Please let us know if you have any suggestions so that we can offer you a better service. Thank you again for your feedback. Sincerely, The Tompress.com team
B
Bernard R.
Rating: 3 out of 5
following a purchase from 28/10/2024
Bonjour, les prix sont correct, les delais de livraison aussi, mais j'ai commandé un bouchon d'huile noir et on m'a livré un rouge.....
Translated reviews
Response from tompress.com
Hello Bernard,
Thank you for your feedback on our tompress.com website. We are delighted that our prices and delivery times have satisfied you. The color of the cap does not change its effectiveness.
Best regards,
The Tompress team.
A
ALAIN G.
Rating: 4 out of 5
following a purchase from 28/10/2024
excellent product
Translated reviews
Response from tompress.com
Thank you for your positive feedback on our tompress.com website. We are delighted that our product has given you complete satisfaction. Please do not hesitate to come back to us if you need anything. We will do our best to satisfy you again. Thank you again for your confidence.
J
Jeanine B.
Rating: 4 out of 5
following a purchase from 19/10/2024
Quality utensil, I recommend
Translated reviews
Response from tompress.com
Thank you for your positive review of our tompress.com website. We are pleased to hear that our utensils lived up to your expectations and we appreciate your recommendation. We are constantly working to provide quality products to our customers. Thank you again for your trust and your 4/5 rating. We look forward to seeing you again on our site.
T
THIBAUT D.
Rating: 3 out of 5
following a purchase from 23/10/2024
Damaged product although carton was intact on delivery. Otherwise, quality product and fast delivery.
Translated reviews
Response from tompress.com
Thank you for your review of our tompress.com website, dear THIBAUT. We are sorry to hear that your product arrived damaged despite being packaged in good condition. We are pleased that you appreciated the quality of the product and the speed of delivery. We will take your comment into account to improve our delivery services. We hope to see you soon on our site! Sincerely, The Tompress team.
M
Marie-Jo D.
Rating: 4 out of 5
following a purchase from 13/10/2024
It would be wise to secure the jars to prevent breakage.
Translated reviews
Response from tompress.com
Hello Marie-Jo, thank you for your comment. We take note of your suggestion and will make sure to protect our jars better in the future. We're glad you enjoyed our products on tompress.com. Thank you for your positive review and your note! "
.
. S.
Rating: 4 out of 5
following a purchase from 09/10/2024
Quick execution and delivery of our order, with everything always available.
Translated reviews
Response from tompress.com
Thank you very much for your positive feedback! We are delighted that you appreciated our fast and efficient service as well as our product availability. We will continue to work hard to meet your expectations. Thank you again for your trust and loyalty to our tompress.com website. We hope to see you soon!
J
Jean-Claude D.
Rating: 1 out of 5
following a purchase from 30/09/2024
THE NOTICE IS IN ENGLISH....impossible to get it in French....despite the kindness of the person on the phone it's still too bad !!!!!
Translated reviews
J
Jérome B.
Rating: 4 out of 5
following a purchase from 09/10/2024
order received well packaged and fast
Translated reviews
Response from tompress.com
Thank you very much for your positive feedback on our site, Jérome! We are delighted that your order was well packaged and delivered promptly. We look forward to serving you again at tompress.com.
C
Catherine F.
Rating: 4 out of 5
following a purchase from 07/10/2024
order corresponds to what I wanted, received fairly quickly
Translated reviews
Response from tompress.com
Thank you very much for your positive feedback on our tompress.com website! We are delighted that your order met your expectations and that you received it quickly. Your satisfaction is our priority. We hope to see you soon on our site. Thank you again for your rating of 4 out of 5.
P
PHILIPPE A.
Rating: 3 out of 5
following a purchase from 07/10/2024
The machining of the stainless steel juice extractor lacks precision. Condensation escapes from the "juice" tank: energy consumption and product loss. I should have bought the larger model.
Translated reviews
H
Hervé B.
Rating: 3 out of 5
following a purchase from 06/10/2024
In this case, no problem because the contents of the package were OK. BUT I was only able to see this after an on-the-spot delivery that took less than 30 seconds.
Translated reviews
M
michel R.
Rating: 4 out of 5
following a purchase from 06/10/2024
Very good, but I've been ordering capsules for a long time.
Translated reviews
Response from tompress.com
Thank you for your positive review of our Tompress.com website. We are delighted that you are satisfied with our services. Regarding your comments on the duration of your use of our capsules, we are always looking for ways to improve and satisfy our loyal customers like you. Thank you again for your trust and support. See you soon on our website!
B
bernard D.
Rating: 4 out of 5
following a purchase from 06/10/2024
good product
Translated reviews
Response from tompress.com
Hello Bernard,
Thank you for your positive feedback on our Tompress.com website, we are delighted that you enjoyed your shopping experience. We do our utmost to offer our customers quality products and service.
We look forward to seeing you again on our site!
Best regards,
The Tompress team.
We use cookies for audience measurement and improving user experience.
English 
Français 
Italiano 
Deutsch 
Nederlands 